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Schluhmattstrasse 32, 3920 Zermatt, Switzerland
16 July 2016
눉The first night, I got bitten by bed bugs. The way the manager reacted was completely unprofessional and incredibly rude. He actually yelled and swore at us. He accused us of bringing the bed bugs, even though I have not been bitten by anything in the previous 7 weeks of travel (or anything since). He also said that us "Americans" always complain about such things (even though neither I, nor my partner are American)...and what would being American matter anyway? I have travelled extensively for 16 years and never been treated by a manager of any establishment like this before. Bed bugs aside, I could never recommend anyone stay at a place with such a verbally abusive and insulting manager. His behaviour was vulgar.
눇The female receptionist was friendly and fair given our circumstances. The location was pretty good for hikes.
14 July 2016
눉Showers didn't drain well; made the bottom two floors smell. Floors were not the cleanest. Lack of kitchen area. People don't respect others who may be waking up at a different time than them. Even though it's a safe area - still didn't like how there was no locking of doors even to the hostel.
눇Employees were great, helpful, friendly.
15 July 2016
눉unclear bed and small room
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