Untere Mattenstrasse 12-13, 3920 Zermatt, Switzerland
#237 of 466 hotels in Zermatt
Guests' ChoiceBased on 178 hotel reviews
8.6Cleanliness
9.0
Comfort
9.0
Location
9.1
Facilities
8.6
Staff
9.2
Value for money
8.0
Free WiFi
8.0
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End of dialog contentReviewed: 14 April 2024
Caroline
SwitzerlandBeautiful rooms, very clean and an amzing spa! The breakfast was delicious and I enjoyed it very much
Stayed in April 2024
Reviewed: 14 April 2024
Daniel
SwitzerlandThe atmosphere is friendly, the staff very friendly and the welcome gourmandise are delicious. The transport to and from the train station is nice, but it’s in walking distance too. It’s a very good location also from cable car to the slopes.
It’s modern, very clean and the staff very friendly. The manager received me personally and accommodated my wish regarding room, which was excellent and with a view to the Matterhorn. They have a great spa.
Stayed in April 2024
Reviewed: 4 April 2024
Horan
IrelandThe unpredictable weather and wind in Zermatt.
The hotel was 100% satisfactory and relaxing. We loved it and would return if going back to this resort. The leisure facilities were excellent, very clean and fresh in a rustic design. Who would not come away feeling refreshed???? Amazing!
Stayed in April 2024
Reviewed: 16 March 2024
John
United KingdomGreat pool, great location, very friendly team
Stayed in March 2024
Reviewed: 14 March 2024
Merve
United StatesThe spa had all the basics, but the experience could be improved.
Breakfast was great. The room was spacious and had a great view. The location makes it easy to get to the lifts. The staff is very friendly and helpful at all times. The hotel has two good restaurants in case you don't want to walk out in the cold.
Stayed in March 2024
Reviewed: 5 March 2024
Kevin
United StatesNo real lounge space at bar area which didn’t come with the expectation of purchasing some hotel food and beverage.
The spa, the room, ski locker
Stayed in March 2024
Reviewed: 20 January 2024
Wei
SwitzerlandI was in a single room on the top floor. It was a spacious enough for one person for one weekend ski trip. The only downside was that I could hear the neighbour’s showing and noise (from the building) at night. It would be better if the hotel implements the policy of quiet hours between 22:00 and 7:00. The breakfast could start earlier than 7:30 AM as the first train going up to slope leaves at 8:24 AM. It did not have time to fully enjoy the good breakfast as I had to catch the train
The hotel is nicely located, a couple of minutes walking to the train station and mountain railway, several good restaurants and a budget grocery store. The sauna was well heated and the pool was lovely. The breakfast was great!
Stayed in January 2024
Reviewed: 10 January 2024
Pierre
SwitzerlandSauna not at temperature during all our stay
Breakfast with fresh orange juice and good tea selection Large room and more generally spacious hotel
Stayed in January 2024
Reviewed: 6 January 2024
Florin
Romaniafurniture a bit outdated; small jacuzzi for such a big resort and the pool a bit cold ; first night it was chill in the room , but they fixed it the next day
room clean and big; nice bathroom ( some kind with a "romantic" touch I would say :-) ) ; I've got a balcony with Matterhorn view ; staff very polite ; very good breakfast; few hundreds meters to the train station ; short walking distance to the ski bus station. nearby plenty of shops and restaurants; good facilities for sauna
Stayed in November 2023
Reviewed: 22 December 2023
Maria
ItalyWe had a really pleasant stay at the hotel. For those planning to go there, you can also have an amazing wine tasting with Denis (the sommelier). Thank you so much for the great experience!
Stayed in December 2023
Reviewed: 18 December 2023
Antonio
SpainWe had a perfect stay. The reception and restaurant staff are very friendly. The room with incredible views and very spacious. The girl who gives massages is very friendly and professional. We will definitely return. Thanks to all the team
Stayed in December 2023
Reviewed: 18 December 2023
Elihai
Israelpool is very nice but water was cold. jacuzzy was hot. but pool was kind of cold
greast breakfast. great room. clean. creat service
Stayed in December 2023
Reviewed: 6 December 2023
Marjory
United StatesThe Services was amazing, the went the extra mile for the customer. The beds were so comfortable. Overall venue was the best. Great spa and pool are. Water beds in the spa was the top.
Stayed in December 2023
Reviewed: 4 December 2023
Luigi
SwitzerlandIt is not the hotel fault but if your neighbors come back late in the night and are not considerate you will heart them from the corridor.
The place is great. Next to the train station, walking distance to the cablecar to the glacier paradise and train to Gornegrat railway. I guess it is perfect for skiing but we do not do it. Instead we did hiking and enjoyed a lot the Spa area and the restaurant. We had both dinner in the hotel as the food was really good. In particular, we enjoyed a lot their selection of wines. Additionally we had a private tasting. The sommelier is very nice and knows his wines a lot. We asked it last minute to have a tasting and fortunately he could accomodate. I totally recommend to ask him. He gives you options (we let him chose) and very reasonable price. We will be back. p.s. Last but not least the staff is super nice.
Stayed in December 2023
Reviewed: 10 October 2023
Mike
CanadaEverything was great
Stayed in September 2023
Reviewed: 1 October 2023
Steve
United KingdomNothing
Fantastic room with balcony view of the Matterhorn, great breakfast, good WiFi superb location
Stayed in September 2023
Reviewed: 28 September 2023
Howard
United StatesGlass wall between bed and sink/ bathtub.
Room was very nice. Great view of the Matterhorn.
Stayed in September 2023
Reviewed: 26 September 2023
Rachel
United StatesCaution if booking a room with “ a view “of the Matterhorn. The view from the lower floors is blocked by adjacent buildings so you won’t be able to see it anyway. Great hotel nonetheless!
Lovely hotel near the train station. Room was comfortable and clean. Breakfast was delicious. I especially liked the pool and hot tub in the basement. Staff was very nice.
Stayed in September 2023
Reviewed: 25 September 2023
Ajit
SingaporeAll good.
Friendly staff. Nice room. Drop to the train station. Everything felt so friendly.
Stayed in September 2023
Reviewed: 23 September 2023
Jasmina
AustraliaMy only disappointment was that the bed was not comfortable for my liking. I prefer a more firmer bed. This, however, would not deter me from returning as I was impressed with the hotel and hope to return soon.
Convenient location - 250mtrs from the main train station. Large room. Very quiet. Huge bath with bath salts after a long day of hiking. Fantastic selection for breakfast. Importantly, very friendly and helpful staff. The facilities were much better than I expected.
Stayed in September 2023
Reviewed: 11 September 2023
Shadowmay
United StatesThe location was excellent! The views from our room were Breathtaking!
Stayed in September 2023
Reviewed: 20 August 2023
Paulina
PolandHotel is located very close to the train station. Room was spacious, clean and nicely prepared with Matterhorn view with was a great plus. There was a variety of choice at breakfast. Given the price, SPA and pool was a great advantage of this hotel :)
Stayed in August 2023
Reviewed: 15 August 2023
Yerlan
Switzerlandbut still we were 5 people and were given 3 rooms, although we could easily fit into two rooms.
We liked rooms, breakfast and service very much.
Stayed in August 2023
Reviewed: 13 August 2023
An
CyprusThe view from the balcony was amazing, the location was convenient near the train station and the main street, the staff was friendly and helpful, clean and cozy room!
Stayed in August 2023
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