No early check up n. Had to pay an extra CHF60 for early check in.

Close proximity to the lake Lucerne

Stayed in April 2024

Excellent hotel. Near the station. Very comfortable and quiet . Staffs are really friendly.

Stayed in April 2024

Good location near to the train station.

Stayed in April 2024

Unfortunately, the room cleanliness could be greatly improved. There was a stain on the toilet bowl and unfortunately we found short, curly hair on our duvet cover even before we laid in bed……..

I love the receptionist that helped me with my check-in. She is the best receptionist that I have ever encountered in all my travels so far! She truly made this a great and memorable stay and I would not have had as good an experience otherwise.

Stayed in March 2024

Charing exorbitant amount for parking in the basement

Stayed in March 2024

View was to a train rolling stock parking lot! Very industrial. Bar drinks at hotel were incredibly expensive, but this is Switzerland, I guess... You do get a discount voucher for the first bar bill though, so that was a bonus. It was a bit of a grim walk through grey streets to find the hotel.

Good sized room, area not too bad, but a little tucked away down back streets. 5 minutes walk to the train station. Uber operates in the area and can take you to town easily and not too expensively. Breakfast buffet pretty good. Staff friendly and helpful.

Stayed in March 2024

Bridge to train station out of order. Quite inconvenient with lots of bags

Staff so friendly. Incredible running around the lake for exercise. Great room space

Stayed in March 2024

Maybe can put a sign 'leather shoes only' for the shoes cleaning machine. I have no idea it's for leather and put my new white canvas shoes into it ..... hahaha

Everything is perfect , rooms are big , staff help us as much as they can. Breakfast and Location is good. Their candy st reception also yum.

Stayed in February 2024

Great lighting I liked the bed and the batroom. The view was nice. Te matress was confortable The checkin process was very friendly and polite.

Stayed in January 2024

Nothing

Very nice hotel and we are happy we get upgrades our room For free.. personal is very friendly. Nice location in city center.

Stayed in February 2024

Friendly and helpful staff, clean room, coffee machine and water cooker is a plus! Sufficient number of towels, very comfortable bed, good location because close to train station.

Stayed in February 2024

Check-in procedures were quick and the receptionist was wonderful and welcoming. The location of the hotel is good and parking is available. The breakfast was good and the staff at the hotel were very nice. I recommend staying in this hotel.

Stayed in February 2024

The room was comfortable and clean. The staff friendly. The location was good. We did not order food. The bathroom was very clean and neat. Reading lamp is awesome. Definitely a place to go back.

Stayed in January 2024

The view and the location of the hotel was near to almost everything

Stayed in January 2024

Little signage for direction from train station, difficult to find by foot due to road works and

Room size, bed comfort, sauna area

Stayed in January 2024

The hotel will collect city taxes separately at checkin and will ask for 100 francs deposit. It is not a big deal but kind of affects the hotel checkin experience. They will only allow checin at 3 PM, so please be prepared to arrive accordingly. They do allow you to leave your luggage with them and can use to see the places around. One thing can be addressed is the bathroom sliding door. It is less private and its easily openable. Was not too comfortable with that aspect.

The hotel is just 10 mins walk from Lucerne main station and also right near to the lake. Easy for travellers who like to visit nearby locations. The hotel is large one and their staff is quite good and very understanding. Rooms are big and had all required amenities. Recommended for travellers for two or three days stay. Very clean and maintained hotel as per Radisson standards.

Stayed in January 2024

the reception desk and cleaning staff are excellent

Stayed in December 2023

Room is spacious and we do get free upgrade and very spacious. Location is near central station and easy to get everywhere

Stayed in December 2023

Hotel does not provide extra bed for a child

Hotel gives a free transportation ticket.

Stayed in December 2023

Check in was delayed and we had to weight to check in. Whilst we were early they were awesome in storing our luggage. Buy went we went to check in they were still preparing the room.

Location is great

Stayed in December 2023

The room decorating

Stayed in October 2023

Clean and Big room. Loved the comfy bed and nice clean bathroom. Location was not bad either.

Stayed in September 2023

Breakfast

location

Stayed in October 2023

The shower controls gave slightly uneven water temperature and the translucent bathroom was not helpful if share the room with someone who needs the bathroom and want to have a good night sleep.

Spacious, quiet and comfortable room with a modern fit-out. The hotel is convenient for the railway station, lake steamer terminal and town centre.

Stayed in October 2023