Nothing

Location is perfect!

Stayed in March 2024

Curtains were quite thin and let in some external light.

Very good value for Lugano. Nice breakfast. Comfortable bed. Room was immaculately clean. Staff were very pleasant and helpful.

Stayed in February 2024

The Breakfast is not inculded in the price whice is not acceptable but it’s alright

Stayed in March 2024

The price is a bit expensive

Very good location, it is located in a very strategic place with easy access to the train. The hotel is very close to the Lugano lake which is a great location for tourist. The advantage is the Ticino ticket enable you to travel free of charge in many places. Nice staff and room was clean.

Stayed in February 2024

Very small duvet

Stayed in February 2024

The receptionist Patrick was friendly and helpful.

Stayed in February 2024

The room are a bit outdated and old style though very clean hotel and very friendly staff it would need some serious refurbirshments.

Location is great

Stayed in January 2024

Being in the city centre you hear the street cleaner man at 6am every morning. Thus, for those who have a light sleeping like me, it is a bit of a challenge to fall asleep again.

The location of the hotel and the few facilities

Stayed in December 2023

there is no lamp in bed so that everytime you should close the lamp before going to bed. And there is no slippery in the room. Besides, you can hear people in other rooms speaking.

The location is excellent it takes only two minutes to go to the lake. With such price it is fairly well.

Stayed in December 2023

Excellent service .Two steps to the Lugano lake.Very near to Lugano christmas market .Great place.But beware from fake messages coming through the Booking app.

Stayed in December 2023

The rooms are super simple and small. We got a triple room that had a separate bathroom (we initially got a twin room, but we asked for a double bed instead; the twin room had a shower corner and wash basin right in the room..). I guess you get what you pay for as this room is affordable, but do not expect any luxury.

The hotel is in great location - within a few steps from a public parking and right in the city centre. Very nice staff.

Stayed in November 2023

Good and fast communication with staff. We were able to check in after hours without any probelm.

Stayed in November 2023

Very closeby the tram stop in Via Nassa street. Perfect location right in the heart of the lively gastrobars and stores. Nextdoor to Coop. Receptionist was extremely helpful. Got a free room upgrade to a Suite and she even walked us to our rooms that was about 50metres away and helped with the luggage too. I would say they take their reviews seriosly and have improved based on them. Thank you very much for a pleasant stay Team San Carlo! I’d definitely come back and stay again should I ever visit Lugano.

Stayed in November 2023

some rooms without toilet

great value for money

Stayed in November 2023

Wonderful location in the heart of the city a few steps from the lake. A warm welcome and friendly staff.

Stayed in November 2023

The bed was not great

The location is great, the staff was really friendly! The room and bathroom were big and nice views.

Stayed in October 2023

Need to request for electric kettle to make hot drinks. There is a step (10-12cm high) at entrance to the building which might be a hurdle for wheelchair user.

Easily accessible to transport, lake Lugano 1 min walk for a lovely and relaxing stroll around lake Lugano either in early morning or late evening About 150 to 200m to the hotel from funicular stop Citta. The funicular starts from level -1 of Lugano train station near escalators (service starts at 5am+ frequency every 5 min) Lugano tourism provided complimentary transport tickets through the hotel to visit different places (bus, funicular) Coop supermarket right next to the hotel Lots of eateries and restaurants nearby The room was quiet despite being in the city center Room is a bit small but the clever interior design makes the best use of space, e.g. ward robe /toilet cabinet doors are doubled up as mirror Rooms are clean, neat and tidy No aircon but big fan inside the room. Suit us well as the temp was around 14-16C during our stay. Tap water is labelled portable! Staff are friendly and knowledgable There is buffet breakfast option for 15 euro per pax but we didnt use as we wanted to try different local foods during our stay Lift access

Stayed in October 2023

Best location ever!

Stayed in October 2023

Super convenient, nextdoor is supermarket

Stayed in October 2023

We had to leave early and the check-out wasn't obvious.

The location of the room was great -- not too far from the funicular to the train station and in the middle of all the fun of Lugano. The top floor room had a small view of the lake which was nice.

Stayed in October 2023

The bathroom needs some minor maintenance. The breakfast room is too small for the number of guests.

Excellent central location, friendly staff, large bedroom, good value.

Stayed in October 2023

Noise

Location, facilities

Stayed in October 2023

Breakfast area is small

Right in the town center and only a couple of minutes walk from the funicular which takes you to the train station. Many shops around. Good breakfast and helpful staff.

Stayed in September 2023

We didn't know there was a cable car running to city, we walked down with luggage on steep hill slope, we could have been informed how to locate n travel down.

Friendly staff, we extended stay with ease.

Stayed in June 2023