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Reviews of Hotel Schlüssel

Franziskanerplatz 12, 6003 Lucerne, Switzerland

#23 of 78 hotels in Lucerne

Guests' Choice

Review Score

Based on 205 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.2

  • Location

    9.6

  • Facilities

    8.5

  • Staff

    9.2

  • Value for money

    8.3

  • Free WiFi

    9.2

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Showing 1 - 25

  • Reviewed: February 16, 2024

    10
    Great stay. See you again.
    • Leisure trip
    • Couple
    • Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    Located in downtown close to the Kappelbrücke and train station. Clean and nice. It is just a pity that our night was the last one before closing business.

    Stayed in February 2024

  • Reviewed: February 13, 2024

    10
    Beautiful, traditional hotel with special atmosphere in the middle of old town
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bathroom is small and the sink is outside of the bathroom - but that’s very small thing

    Excellent location, beautiful stylish room, exceptionally convenient bed

    Stayed in February 2024

  • Reviewed: January 10, 2024

    9.0
    An excellent location in an historic building with generous size room.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights

    The room did not have a kettle for coffee or tea.

    We paid for a very nice breakfast, service excellent.

    Stayed in October 2023

  • Reviewed: January 2, 2024

    8.0
    A good hotel with very nice staff.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night

    Breakfast was a little too expensive for what they offer. And there was also no kettle in the room.

    The breakfast was good, but not very varied. The staff is very friendly and helpful. The room was clean and pleasant.

    Stayed in December 2023

  • Reviewed: December 4, 2023

    8.0
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Great location , less than 10 minutes walk from the train station.

    Stayed in November 2023

  • Reviewed: November 13, 2023

    8.0
    A very convenient and charming little hotel
    • Leisure trip
    • Couple
    • Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Central location, wooden floors, simple decoration, nice breakfast, parking right opposite the hotel

    Stayed in November 2023

  • Reviewed: November 10, 2023

    9.0
    A contemporary boutique stay in Lucerne’s historic center
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    The weather was very warm during our stay; there is no air conditioning in the room. We slept with the window open and a floor fan, the room was above a street-level bar, so it was noisy until later in the evening.

    A comfortable boutique hotel in the heart of historic Lucerne. Our second-floor room, while small, was artfully decorated, clean, and very comfortable, with a large opening window. Breakfast was simple, and service was excellent. The staff was welcoming and helpful, with great recommendations for area restaurants and sights.

    Stayed in September 2023

  • Reviewed: October 21, 2023

    10
    Lovely hotel
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was great

    Lovely hotel in the old town. 10 min walk from the station, beautiful area. Clean, friendly staff, comfortable bed with down pillows and blankets. It has an elevator even though located in historical building. Would stay there again.

    Stayed in October 2023

  • Reviewed: October 20, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Family Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Linen was of top quality. Location was excellent. Everything about the property was good. ❤️❤️❤️

    Stayed in October 2023

  • Reviewed: October 18, 2023

    10
    We loved it and we would definitely stay their if we return to Lucerne.
    • Leisure trip
    • Couple
    • Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    The beautiful historical building and its’ location in the historical center. It is close to the river with many nice outdoor restaurants close by. The breakfast was exceptional as was the service throughout our stay. I had a dental emergency and Marija, the manager, arranged for a quick appointment close by. Marija goes out of her way to make every guest feel special and her staff is top notch.

    Stayed in October 2023

  • Reviewed: October 18, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Missed the possibility the make a cup of thea

    Stayed in October 2023

  • Reviewed: October 16, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    Warm welcome and friendly staff. 8-10 mins walk from the station. Generally a comfortable stay.

    Stayed in October 2023

  • Reviewed: October 16, 2023

    10
    One of the most charming hotels I've ever stayed in.
    • Business trip
    • Couple
    • Family Room
    • Stayed 1 night

    Church bells ring all night, but honestly, it's all part of the charm!

    This hotel is a quintessential "Boutique Hotel". Absolutely charming! Tucked into it's own piazza in the midst of old town. It just couldn't be cuter. Very comfortable beds, linens and very clean. The hotel staff is very nice and super helpful!

    Stayed in October 2023

  • Reviewed: October 15, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing, all good.

    Location was great - close to everything.. self check-in was easy.

    Stayed in September 2023

  • Reviewed: October 6, 2023

    8.0
    Great location to restaurants and sights
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was very warm at night so we had to have our balcony door open but the noise and cigarette smoke from the restaurant below was annoying. We did know there was no air conditioning.

    The location was very convenient for restaurants and attractions. Bed was really comfortable.

    Stayed in September 2023

  • Reviewed: September 29, 2023

    9.0
    Skip the other hotels and stay here.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast was minimal although 25 CHF per person

    Clean. Modern. Great location and above all else a wonderful owner and staff.

    Stayed in September 2023

  • Reviewed: September 19, 2023

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Family Room
    • Stayed 2 nights
    • Submitted from a mobile device

    It was very hot while we were in Lausanne, and there was no air conditioning in the room. We managed with a fan provided by the hotel.

    A charming building in an excellent location; the rooms were attractive and well-designed; the staff members were excellent, helpful and friendly.

    Stayed in September 2023

  • Reviewed: September 14, 2023

    10
    Loved it.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Would have been nice to have drink facilities - tea and coffee in the room. Minor observation

    Location and friendliness of the staff/owner Maria. Evening meal was great.

    Stayed in September 2023

  • Reviewed: September 8, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Marie was a gracious host! Location excellent. The restaurant was really wonderful.

    Stayed in September 2023

  • Reviewed: September 5, 2023

    9.0
    Awesome lake view. So glad we stayed here.
    • Leisure trip
    • Couple
    • Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    AC would have been nice but the lake breeze was enough to keep the room cool.

    Loved the view of the lake from the balcony. Nice room. Breakfast was great. The host was awesome.

    Stayed in August 2023

  • Reviewed: September 5, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There is no AC, so just something to think about when booking. Also had to evacuate the building in the middle of the night due to a fire alarm… all was a false alarm and nothing came of it, but rather frustrating as it was the night before we were scheduled to leave.

    Really enjoyed our stay in Lucerne at the Schussel hotel. Great location and large, spacious rooms. Check in was easy and clearly communicated!

    Stayed in August 2023

  • Reviewed: September 4, 2023

    9.0
    Hidden Gem in Old Town Lucern
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There wasn't air conditioning which is typical for hotels in this area. The windows needed to be open and it was a little noisy at night but can't be helped by the hotel. For a quiet area you will give up convenience of location.

    The staff were extremely friendly and helpful with tips and directions around the city. Make sure you have dinner at the restaurant...it is AMAZING. The room was sizeable and very clean. This hotel is close to the train station. We made the mistake of taking a taxi. It's not necessary!

    Stayed in September 2023

  • Reviewed: August 26, 2023

    9.0
    Very pleasant week
    • Leisure trip
    • Couple
    • Family Room
    • Stayed 7 nights
    • Submitted from a mobile device

    No telephone in rooms nobody on duty 11.pm to 6.00am and on sundays

    Location /staff

    Stayed in August 2023

  • Reviewed: August 18, 2023

    10
    It’s beautiful and quiet place to stay and very near from everything.
    • Leisure trip
    • Travelers with friends
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The softest pillows and bed

    What a beautiful place to stay in Lucern city centre

    Stayed in August 2023

Showing 1 - 25

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