Hauptstrasse 49, 3800 Interlaken, Switzerland
#51 of 54 hotels in Interlaken
Guests' ChoiceBased on 460 hotel reviews
6.9Cleanliness
7.3
Comfort
7.2
Location
8.0
Facilities
6.8
Staff
7.0
Value for money
7.2
Free WiFi
7.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 24, 2024
Ramin
GermanyI got the whole package I needed, I'm totally satisfied with my residence at your hotel. However, the only downside was the wooden floor, which was extremely noisy when stepped on.
Stayed in March 2024
Reviewed: February 15, 2024
Emma
United KingdomThe pillows were so flat and the mattress was soft. We messaged the owner several times for more pillows but we didn’t get any. We didn’t even see the owner at all. We were not given a free bus pass which we apparently should have received. I messaged about that too but still didn’t get given one. Very squeaky floorboards.
We loved the location of the hotel. So handy with bus stops outside and only a 15 min walk into the centre of Interlaken. Cosy room.
Stayed in February 2024
Reviewed: January 1, 2024
Shashank
GermanyIt seems old and not renovated, as anyone walking upstairs was very annoying and loud. The bathroom was too small and the shower was not in a good state.
Location was good, and the self check-in was smooth. Basic amenities such as kettle for tea/coffee, hair dryer and toiletries were available.
Stayed in December 2023
Reviewed: December 30, 2023
Marie
New ZealandThe squeaky floors, bathroom floor was very sift close to the shower
Location, quiet place to stay
Stayed in December 2023
Reviewed: December 16, 2023
Wee
Singaporeour room is 3rd floor and there is no lift, small stairs to bring up big luggage, cooking and eating is on the 2nd floor, not much appliances, so can't really cook even basic meal like hot soup or noodles. Can't check in early as your key will not be there until check in time.
We were given a big room, it's just in front of the bus stops and you can take the 2 different bus to either of the train station. a place to eat and simple cooking, the check in is self service.
Stayed in November 2023
Reviewed: December 3, 2023
Francois
SwitzerlandSnow was not cleared on the parking, my car got stuck Shower was broken (room 5) I couldn’t access my message from Booking.com app : nobody replied from Booking.com customer service, Hotel didn’t reply to my message, I had to call three times to get access instructions
Location and Price
Stayed in December 2023
Reviewed: November 26, 2023
Anand
IndiaThe bathroom was not that good. Cleaning is not done properly
Location was amazing Next to bus stop
Stayed in September 2023
Reviewed: November 20, 2023
E
NetherlandsCreaking noise of the bed but it didn’t bother me once I was asleep
Nice place close to town center and getaway to the outdoor activities. Friendly room maids keeping rooms and accommodation tidy. Across the road was a bakery and on the ground floor an Irish pub which served good food as well. Check-in using WhatsApp worked good, local booking.com operator responded if I had a question.
Stayed in November 2023
Reviewed: November 14, 2023
Mohammad
ItalySent message to ask for the code and the possibility of earlier check-in, but got no answer!! There is also no lift
Clean, good facilities inside the room, worth the money
Stayed in November 2023
Reviewed: November 1, 2023
Barry
AustraliaMore of a hostel than a hotel. Gaining initial access was challenging. Once your in and have the key your OK. The whole "we'll leave an envelope outside the front door with your name on it" bit was nil existent. Fridge in communal kitchen area so be warned.
Pub with good food and beer underneath. 15min walk to the centre of town. Buses stop right outside. Easy commute to Grindelwald.
Stayed in October 2023
Reviewed: October 26, 2023
Martina
Czech RepublicThere was a bad smell in the room and the internet connection was very poor.
Location
Stayed in October 2023
Reviewed: October 24, 2023
Angchris
GermanyConsistent with what others have mentioned, the landlord never responds to messages. The wifi signal in the room is very poor.
The location is good, next to the bus station. We were unable to check in a little bit early when we arrived at around 2:30 PM. Fortunately, we met the cleaning lady who kindly permitted us to store our luggage in the kitchen and also provided us with the guest card.
Stayed in October 2023
Reviewed: October 22, 2023
Richard
United States of Americathe bed wasn't very comfortable - very little support, and kind of sank in the middle
Stayed in October 2023
Reviewed: October 17, 2023
Gerald
United States of AmericaA little bit far from city center.
I appreciated having a parking spot available. Other parking was nearby. The room had a nice view. The furnishings were basic but adequate. Room was spacious. The bar/restaurant below the hotel was excellent. The outside seating area was nice to have. Close to restaurants, grocery store and laundry. Check in and check out were easy. For check in there is an envelope on the front door with your name on it. Inside there is a blue fob to get in the front door and a sheet of paper with a lock box number and a number code to open the box located to the left a foot or so around the corner. Inside the box is your room key. Easy. Cleaning staff were friendly.
Stayed in September 2023
Reviewed: October 15, 2023
Wilson
MalaysiaNo lift provided, if you stay at 2nd floor, will need to carry all the way up!
Strategic location, right in front of bus stop. There is one supermarket very close within 3 minute walking distance. Ground floor is a restaurant, serve very good food!
Stayed in October 2023
Reviewed: October 14, 2023
Manosh
CanadaFacilities seemed bit dated. Management is not responsive to your questions.
Excellent location, bus stop right in front of the building and several cafes and restaurants near by.
Stayed in October 2023
Reviewed: October 7, 2023
Mayank
NetherlandsDishwasher not working, black fungus in shower, broken toilet seat
Location is okay
Stayed in October 2023
Reviewed: October 7, 2023
Sabrina
CanadaThe facilities are a bit older, creaky floors and thin walls but not something we tend to mind when we are passing through.
Good location for the price of the hotel, about a 20 minute walk to the main strip and easy access to the train stations in Interlaken.
Stayed in October 2023
Reviewed: September 30, 2023
Savitha
IndiaThe location is great but this is more like a self-check in hotel with just a cleaning staff who does your room everyday. Did not receive the Interlaken guest card, the microwave in the common room was old and not working properly. The wooden floor kept making noise as we walked. Overall it’s an okayish place to stay for 1-2 nights.
Stayed in September 2023
Reviewed: September 26, 2023
Jennifer
PhilippinesThe drainage in the shower area was not draining properly and one of the light in the bedside lamp was busted. The owner didn't response to any messages.
The location
Stayed in September 2023
Reviewed: September 25, 2023
Sim
SingaporeThe stair was very narrow and no lift, we are lucky that we stay at level 2, not level 3 or higher than that!!!
The Pantry area. We buy the bread from the bakery shop just right 15 meters away and have our hometown coffee at level 2 open area to enjoys the scene, the view and people passing by.
Stayed in August 2023
Reviewed: September 25, 2023
Vatsal
IndiaThe toilet is very small, it would be a challenge for some people.
The room size was adequate but it had all basic facilities. They also have a common room, where one can reheat, refrigerate, and cook food. The location is around 1km from Interlaken Ost as well as Interlaken West Station. The frequency of the bus is 30 mins and stop is just outside of the hotel.
Stayed in September 2023
Reviewed: September 23, 2023
Catherine
MaltaBus stop near. Comfortable for a 2 night stay.
Stayed in September 2023
Reviewed: September 23, 2023
Poojan
United States of AmericaThere is no reception desk and the no one answers on the Whatsapp number they provide in case we need any help. The hotel management left an envelope with our name with instructions to enter the room outside the hotel door. The instructions provided a Whatsapp number which we can contact for any questions/help. When you enter the hotel, there are some posters that say the hotel provides bus tickets to travel within Interlaken. However, our envelope did not have anything and since there is no reception, we decided to contact on the Whatsapp number. However, there was no response from that number during our entire stay. We needed help with keeping our luggage for a few hours after checking out. So, we messaged on Whatsapp, and again we did not get any response. If they are not answering on Whatsapp, they should refrain from mentioning that in the check-in instructions. Also, I am not sure how guests are supposed to figure things out in a fairly small town if there is no reception desk!
The hotel is in the beautiful town of Interlaken! There is a bus stop right outside the bus that takes you to Interlaken West train station. The room was small and cozy. It was clean and quiet. The hotel also has a small kitchen in case someone wants to cook their food. We did not use it, so can't tell how it was, but we did see some folks using it.
Stayed in September 2023
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