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Reviews of Hotel Tell and Apartments

Hauptstrasse 49, 3800 Interlaken, Switzerland

#51 of 54 hotels in Interlaken

Guests' Choice

Review Score

Based on 460 hotel reviews

6.9

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.2

  • Location

    8.0

  • Facilities

    6.8

  • Staff

    7.0

  • Value for money

    7.2

  • Free WiFi

    7.4

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Showing 1 - 25

  • Reviewed: March 24, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I got the whole package I needed, I'm totally satisfied with my residence at your hotel. However, the only downside was the wooden floor, which was extremely noisy when stepped on.

    Stayed in March 2024

  • Reviewed: February 15, 2024

    6.0
    Love Interlaken but would think twice about staying here again.
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The pillows were so flat and the mattress was soft. We messaged the owner several times for more pillows but we didn’t get any. We didn’t even see the owner at all. We were not given a free bus pass which we apparently should have received. I messaged about that too but still didn’t get given one. Very squeaky floorboards.

    We loved the location of the hotel. So handy with bus stops outside and only a 15 min walk into the centre of Interlaken. Cosy room.

    Stayed in February 2024

  • Reviewed: January 1, 2024

    6.0
    An acceptable stay at relatively good location.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights

    It seems old and not renovated, as anyone walking upstairs was very annoying and loud. The bathroom was too small and the shower was not in a good state.

    Location was good, and the self check-in was smooth. Basic amenities such as kettle for tea/coffee, hair dryer and toiletries were available.

    Stayed in December 2023

  • Reviewed: December 30, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The squeaky floors, bathroom floor was very sift close to the shower

    Location, quiet place to stay

    Stayed in December 2023

  • Reviewed: December 16, 2023

    6.0
    Big rooms, good location for bus but no lift and no cooking appliances
    • Leisure trip
    • Family with young children
    • Quad Room
    • Stayed 1 night

    our room is 3rd floor and there is no lift, small stairs to bring up big luggage, cooking and eating is on the 2nd floor, not much appliances, so can't really cook even basic meal like hot soup or noodles. Can't check in early as your key will not be there until check in time.

    We were given a big room, it's just in front of the bus stops and you can take the 2 different bus to either of the train station. a place to eat and simple cooking, the check in is self service.

    Stayed in November 2023

  • Reviewed: December 3, 2023

    6.0
    Poor but good price
    • Leisure trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Snow was not cleared on the parking, my car got stuck Shower was broken (room 5) I couldn’t access my message from Booking.com app : nobody replied from Booking.com customer service, Hotel didn’t reply to my message, I had to call three times to get access instructions

    Location and Price

    Stayed in December 2023

  • Reviewed: November 26, 2023

    8.0
    Good Budget appartment
    • Leisure trip
    • Travelers with friends
    • Quad Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The bathroom was not that good. Cleaning is not done properly

    Location was amazing Next to bus stop

    Stayed in September 2023

  • Reviewed: November 20, 2023

    8.0
    Good accommodation only 10 minutes stroll from Interlaken West Railway Station. I will come back to this place.
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 9 nights
    • Submitted from a mobile device

    Creaking noise of the bed but it didn’t bother me once I was asleep

    Nice place close to town center and getaway to the outdoor activities. Friendly room maids keeping rooms and accommodation tidy. Across the road was a bakery and on the ground floor an Irish pub which served good food as well. Check-in using WhatsApp worked good, local booking.com operator responded if I had a question.

    Stayed in November 2023

  • Reviewed: November 14, 2023

    8.0
    Very good room
    • Leisure trip
    • Group
    • Quad Room
    • Stayed 1 night
    • Submitted from a mobile device

    Sent message to ask for the code and the possibility of earlier check-in, but got no answer!! There is also no lift

    Clean, good facilities inside the room, worth the money

    Stayed in November 2023

  • Reviewed: November 1, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    More of a hostel than a hotel. Gaining initial access was challenging. Once your in and have the key your OK. The whole "we'll leave an envelope outside the front door with your name on it" bit was nil existent. Fridge in communal kitchen area so be warned.

    Pub with good food and beer underneath. 15min walk to the centre of town. Buses stop right outside. Easy commute to Grindelwald.

    Stayed in October 2023

  • Reviewed: October 26, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 3 nights
    • Submitted from a mobile device

    There was a bad smell in the room and the internet connection was very poor.

    Location

    Stayed in October 2023

  • Reviewed: October 24, 2023

    7.0
    acceptable
    • Leisure trip
    • Group
    • Apartment (5 Adults)
    • Stayed 3 nights

    Consistent with what others have mentioned, the landlord never responds to messages. The wifi signal in the room is very poor.

    The location is good, next to the bus station. We were unable to check in a little bit early when we arrived at around 2:30 PM. Fortunately, we met the cleaning lady who kindly permitted us to store our luggage in the kitchen and also provided us with the guest card.

    Stayed in October 2023

  • Reviewed: October 22, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 4 nights

    the bed wasn't very comfortable - very little support, and kind of sank in the middle

    Stayed in October 2023

  • Reviewed: October 17, 2023

    8.0
    Hotel Tell is Easy Peasy.
    • Leisure trip
    • Family with young children
    • Quad Room
    • Stayed 3 nights
    • Submitted from a mobile device

    A little bit far from city center.

    I appreciated having a parking spot available. Other parking was nearby. The room had a nice view. The furnishings were basic but adequate. Room was spacious. The bar/restaurant below the hotel was excellent. The outside seating area was nice to have. Close to restaurants, grocery store and laundry. Check in and check out were easy. For check in there is an envelope on the front door with your name on it. Inside there is a blue fob to get in the front door and a sheet of paper with a lock box number and a number code to open the box located to the left a foot or so around the corner. Inside the box is your room key. Easy. Cleaning staff were friendly.

    Stayed in September 2023

  • Reviewed: October 15, 2023

    8.0
    All good, will definitely stay here again.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    No lift provided, if you stay at 2nd floor, will need to carry all the way up!

    Strategic location, right in front of bus stop. There is one supermarket very close within 3 minute walking distance. Ground floor is a restaurant, serve very good food!

    Stayed in October 2023

  • Reviewed: October 14, 2023

    8.0
    Overall had a pleasant stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Facilities seemed bit dated. Management is not responsive to your questions.

    Excellent location, bus stop right in front of the building and several cafes and restaurants near by.

    Stayed in October 2023

  • Reviewed: October 7, 2023

    6.0
    If you don’t get anything in Lucern then go for this!
    • Leisure trip
    • Family with young children
    • Apartment (5 Adults)
    • Stayed 2 nights
    • Submitted from a mobile device

    Dishwasher not working, black fungus in shower, broken toilet seat

    Location is okay

    Stayed in October 2023

  • Reviewed: October 7, 2023

    6.0
    Good budget hotel
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The facilities are a bit older, creaky floors and thin walls but not something we tend to mind when we are passing through.

    Good location for the price of the hotel, about a 20 minute walk to the main strip and easy access to the train stations in Interlaken.

    Stayed in October 2023

  • Reviewed: September 30, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The location is great but this is more like a self-check in hotel with just a cleaning staff who does your room everyday. Did not receive the Interlaken guest card, the microwave in the common room was old and not working properly. The wooden floor kept making noise as we walked. Overall it’s an okayish place to stay for 1-2 nights.

    Stayed in September 2023

  • Reviewed: September 26, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The drainage in the shower area was not draining properly and one of the light in the bedside lamp was busted. The owner didn't response to any messages.

    The location

    Stayed in September 2023

  • Reviewed: September 25, 2023

    8.0
    Overall nice stay!!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    The stair was very narrow and no lift, we are lucky that we stay at level 2, not level 3 or higher than that!!!

    The Pantry area. We buy the bread from the bakery shop just right 15 meters away and have our hometown coffee at level 2 open area to enjoys the scene, the view and people passing by.

    Stayed in August 2023

  • Reviewed: September 25, 2023

    7.0
    Budget friendly option in Interlaken with private bath and common area
    • Leisure trip
    • Group
    • Double Room
    • Stayed 3 nights

    The toilet is very small, it would be a challenge for some people.

    The room size was adequate but it had all basic facilities. They also have a common room, where one can reheat, refrigerate, and cook food. The location is around 1km from Interlaken Ost as well as Interlaken West Station. The frequency of the bus is 30 mins and stop is just outside of the hotel.

    Stayed in September 2023

  • Reviewed: September 23, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Apartment (5 Adults)
    • Stayed 2 nights
    • Submitted from a mobile device

    Bus stop near. Comfortable for a 2 night stay.

    Stayed in September 2023

  • Reviewed: September 23, 2023

    6.0
    Pleasant and comfortable room! Zero hotel staff!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    There is no reception desk and the no one answers on the Whatsapp number they provide in case we need any help. The hotel management left an envelope with our name with instructions to enter the room outside the hotel door. The instructions provided a Whatsapp number which we can contact for any questions/help. When you enter the hotel, there are some posters that say the hotel provides bus tickets to travel within Interlaken. However, our envelope did not have anything and since there is no reception, we decided to contact on the Whatsapp number. However, there was no response from that number during our entire stay. We needed help with keeping our luggage for a few hours after checking out. So, we messaged on Whatsapp, and again we did not get any response. If they are not answering on Whatsapp, they should refrain from mentioning that in the check-in instructions. Also, I am not sure how guests are supposed to figure things out in a fairly small town if there is no reception desk!

    The hotel is in the beautiful town of Interlaken! There is a bus stop right outside the bus that takes you to Interlaken West train station. The room was small and cozy. It was clean and quiet. The hotel also has a small kitchen in case someone wants to cook their food. We did not use it, so can't tell how it was, but we did see some folks using it.

    Stayed in September 2023

Showing 1 - 25

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