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Riva Paradiso 2b, 6902 Lugano, Switzerland
May 22, 2016
눉The wifi worked intermittently and when I reported it the clerk she wasn't motivated to correcting. The worst part is the shower. The bracket which holds the shower head was loose so the shower head went flying. You had to hold it as to avoid hosing down the bathroom.
눇Our room had the best view of the lake!
May 12, 2016
눉The fact that we had to go across the street awhile check-in and check-out wasn't a great experience and the deposit was as much as the room charges which was totally uncalled for.
눇The room was amazing with a good view. It had a nice big balcony and the room had high ceiling and very well done up.
May 22, 2016
눉Plugs not working. The receptionist had to crawl on the floor to find one working and it was right under the bedside table against he wall. One plug working out of the 3 we tried. Although there was facility in the cupboard for tea and coffee (ie kettle and mugs), there was nothing - no milk, no coffee, no tea, no sugar, no spoon. When I phoned reception asking for these, I was asked to go down as it was kept there. I asked for black tea, sugar and milk. Receptionist came back with a broken tea bag box in which were all kind of herbal tea and one black tea bag. I returned the herbal teas to her and asked for another black tea tea bag. This was refused categorically, when I insisted and asked why the answer was, no you can't have another tea bag. How AMAZING is that. I persisted but nothing would do, so I just gave up. A good old grand hotel where you can only have one tea bag given to you in an old torn package box!
눇Good location, lovely grand hotel. Rooms was small but adequate for just one night. The breakfast was magnificent and the balcony setting lovely and very pleasant
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