Neumühlequai 42, Zurich Old Town - City Center, 8006 Zurich, Switzerland
#89 of 125 hotels in Zurich
Guests' ChoiceBased on 895 hotel reviews
7.8Cleanliness
8.4
Comfort
8.4
Location
8.5
Facilities
8.1
Staff
8.5
Value for money
7.3
Free WiFi
8.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 27, 2024
Girish
IndiaEverything was perfect
Room was very good - with a good view. Location is central very near to Station and shopping area and restaurants.
Stayed in March 2024
Reviewed: February 20, 2024
Imran
RussiaThis review is hidden because it doesn't meet our guidelines.
Reviewed: February 16, 2024
Gentzane
IrelandFrom main train station is an easy 15 min walk. Access on foot is by an underground pedestrian access that was not very obvious.
Staff very friendly and clean.
Stayed in February 2024
Reviewed: January 16, 2024
Khalid
United Arab EmiratesLocation
Stayed in January 2024
Reviewed: January 8, 2024
Puey
SingaporeThe staff did not explain that the junior suite room card can access the M Club. I found out at my last day.
The room is big and the view of the river is nice
Stayed in December 2023
Reviewed: January 5, 2024
Mohamed
United Arab EmiratesPayment for the parking, housekeeping wasn’t as expected.
Location of the hotel. Vale parking stuff.
Stayed in January 2024
Reviewed: December 30, 2023
Suela
NorwayNot really a "spa" at the hotel.
Good service and a very spacious room.
Stayed in December 2023
Reviewed: December 28, 2023
Tavita
South AfricaOuter appearance
Great location, great service. Modern rooms.
Stayed in December 2023
Reviewed: December 17, 2023
Lasantha
SwitzerlandCheckout was too long. Only 2 counters where 3 were available
Great location, breakfast was excellent with a wide choice
Stayed in December 2023
Reviewed: December 16, 2023
Haytham
EgyptROOM GOOD LOCATION VERY GOOD BEAKFAST GOOD
Stayed in December 2023
Reviewed: December 8, 2023
M
Saudi ArabiaRoom service was good except the delivery charge of 7 CHF with each order, I did not like it at all.
Location was good, staff were friendly and helpful. The corridors of the hotel were not clean at all.
Stayed in December 2023
Reviewed: December 7, 2023
Gorkem
TurkeyNoise coming from the road nearby the hotel
Comfortable rooms
Stayed in December 2023
Reviewed: December 1, 2023
Taryn
United KingdomLocation Staff Reception seating area View from the room Kettle in the room
Stayed in November 2023
Reviewed: November 28, 2023
Dmytro
LuxembourgBreakfast is at the level of ordinary 4* hotel. Other Mariotts have far better.
Location OK, facilities good. The room was renovated recently so overall good. Staff is helpful.
Stayed in November 2023
Reviewed: November 27, 2023
Johnny
SwitzerlandWalls too thin - could hear too much from the next room
Staff were very helpful. Comfortable room. Good breakfast
Stayed in November 2023
Reviewed: October 14, 2023
Hwee
SingaporeThe bathroom is a bit cramped as the toilet paper is so closed, and I have to keep pulling the paper painstakingly slow to avoid having to roll the paper out.
5-8mins walk from Zurich Main Train Station. We took Uber from Zurich International Airport because we got confused at the airport after a long haul red-eye flight, and I didn't manage to decide if we wanted to self-drive. We arrived around 10 am and so surprised that the room was ready and we could check in and freshen up before going out. The room is really comfortable and I liked that there are disposable room slippers provided. This is very rare for Europe. All the staff are extremely helpful and friendly. Thank you all for making our stay a memorable one. We will definitely stay at this hotel again when we visit Zurich next time.
Stayed in October 2023
Reviewed: October 9, 2023
Marwan
United Arab EmiratesThere was parking very nice hotel very clean good size of the room good location
Stayed in October 2023
Reviewed: October 8, 2023
Hussain
Kuwaitcar parking in different building valet parking is free but every time you plan to go out you should call them to bring your car before going down.
room was excellent, view on the river, breakfast was normal.
Stayed in July 2023
Reviewed: October 1, 2023
Jasmine
QatarAsked for a room with a view didn’t get one.
Beautiful location ! Nice staff
Stayed in October 2023
Reviewed: September 13, 2023
M
United Arab EmiratesNothing
Everything are good and the view is very awsumm.
Stayed in September 2023
Reviewed: September 4, 2023
Madloul
Saudi ArabiaPrice is high
The view of the room fantastic
Stayed in September 2023
Reviewed: September 2, 2023
Km
Qatar1. In a junior suite of very high rate, there was not a single bottle of complimentary water!! 2. When I questioned this, they said I can use the bottle which was kept outside the fridge. 3. But when checked out they billed me CHF 16 for two bottles. When I explained, it was not from the fridge, the front office staff said they would not charge me. But later an email came confirming they charged me on my credit card !! 4. When I checked in I had to wait till almost beyond 4PM because the room was not ready, which is not unexpected when we check in. 5. But when I requested an extended check out, the day before, the receptionist (Anastasia/ Nastesia, I don't exactly remember the name ) was a bit arrogant and non-coperative. She said she would give till 1PM!! When I asked for one more hour she said hotel is fully booked and no way she can give one more hour and room has to be readied quickly.......I said I had booked a Junior Suite and got the room around 4PM only when I had checked in.....etc she said booking Junior suite was my decision and for the 4PM check in there was no record!!!!.....When I confronted her on her "no record" statement she said she would charge me CHF 20 for the additional one hour!!! I asked her, then it was not "fully booked' issue,.and only trying to make 20 CHF more!! I told her to leave the matter and I would be fine with 1PM and she should not trouble herself further by explaining things which we tried to.........Next day morning another front office staff gave till 2PM easily and I checked out around 1.45PM itself.....Would you believe in a 5 star hotel of Marriott's stature and reputation......these things (water, staff behavior......) happening to a Marriott Bonvoy member ?
Room was with great view. I had booked a Junior suite. It was fine.
Stayed in September 2023
Reviewed: September 1, 2023
Florina
RomaniaThey didn’t clean the room only when I asked them to do. The room was very cold. The staff not so responsive
Stayed in August 2023
Reviewed: September 1, 2023
Mayur
United KingdomClub Lounge food range for vegetarians could be better as there was not much of a choice
Hotel was great including location. Easy to get to center of town and view of the river was wonderful.
Stayed in August 2023
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