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Reviews of Zurich Marriott Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Neumühlequai 42, Zurich Old Town - City Center, 8006 Zurich, Switzerland

#89 of 125 hotels in Zurich

Guests' Choice

Review Score

Based on 895 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.4

  • Location

    8.5

  • Facilities

    8.1

  • Staff

    8.5

  • Value for money

    7.3

  • Free WiFi

    8.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 27, 2024

    9.0
    Good time with family.
    • Leisure trip
    • Family with young children
    • Deluxe King Room - Main Building
    • Stayed 5 nights

    Everything was perfect

    Room was very good - with a good view. Location is central very near to Station and shopping area and restaurants.

    Stayed in March 2024

  • Reviewed: February 20, 2024

    7.0
    • Leisure trip
    • Couple
    • Deluxe King Room - Main Building
    • Stayed 4 nights
    • Submitted from a mobile device

    This review is hidden because it doesn't meet our guidelines.

  • Reviewed: February 16, 2024

    8.0
    Nice and easy.
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room - Main Building
    • Stayed 3 nights
    • Submitted from a mobile device

    From main train station is an easy 15 min walk. Access on foot is by an underground pedestrian access that was not very obvious.

    Staff very friendly and clean.

    Stayed in February 2024

  • Reviewed: January 16, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior King Room - North Wing
    • Stayed 3 nights
    • Submitted from a mobile device

    Location

    Stayed in January 2024

  • Reviewed: January 8, 2024

    7.0
    Conveniently located and great view
    • Leisure trip
    • Group
    • Junior Club Suite with Club Lounge Access
    • Stayed 3 nights
    • Submitted from a mobile device

    The staff did not explain that the junior suite room card can access the M Club. I found out at my last day.

    The room is big and the view of the river is nice

    Stayed in December 2023

  • Reviewed: January 5, 2024

    7.0
    Neat property, high value without proper housekeeping and parking slots.
    • Leisure trip
    • Couple
    • Superior King Room - North Wing
    • Stayed 2 nights
    • Submitted from a mobile device

    Payment for the parking, housekeeping wasn’t as expected.

    Location of the hotel. Vale parking stuff.

    Stayed in January 2024

  • Reviewed: December 30, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe King Room - Main Building
    • Stayed 1 night

    Not really a "spa" at the hotel.

    Good service and a very spacious room.

    Stayed in December 2023

  • Reviewed: December 28, 2023

    8.0
    Totally comfortable and perfect for a quick , central stop.
    • Leisure trip
    • Family with young children
    • Superior King Room - North Wing
    • Stayed 1 night
    • Submitted from a mobile device

    Outer appearance

    Great location, great service. Modern rooms.

    Stayed in December 2023

  • Reviewed: December 17, 2023

    9.0
    Okie night stay and would certainly stay again
    • Business trip
    • Solo traveler
    • Deluxe King Room - Main Building
    • Stayed 1 night
    • Submitted from a mobile device

    Checkout was too long. Only 2 counters where 3 were available

    Great location, breakfast was excellent with a wide choice

    Stayed in December 2023

  • Reviewed: December 16, 2023

    9.0
    Wonderful
    • Business trip
    • Family with young children
    • Deluxe King Room - Main Building
    • Stayed 3 nights

    ROOM GOOD LOCATION VERY GOOD BEAKFAST GOOD

    Stayed in December 2023

  • Reviewed: December 8, 2023

    7.0
    Overall was good.
    • Leisure trip
    • Couple
    • Club Twin Room with Lake View and M Club Lounge access
    • Stayed 5 nights

    Room service was good except the delivery charge of 7 CHF with each order, I did not like it at all.

    Location was good, staff were friendly and helpful. The corridors of the hotel were not clean at all.

    Stayed in December 2023

  • Reviewed: December 7, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe King Room - Main Building
    • Stayed 1 night
    • Submitted from a mobile device

    Noise coming from the road nearby the hotel

    Comfortable rooms

    Stayed in December 2023

  • Reviewed: December 1, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Location Staff Reception seating area View from the room Kettle in the room

    Stayed in November 2023

  • Reviewed: November 28, 2023

    7.0
    Good but not ideal.
    • Business trip
    • Solo traveler
    • Superior King Room - North Wing
    • Stayed 1 night

    Breakfast is at the level of ordinary 4* hotel. Other Mariotts have far better.

    Location OK, facilities good. The room was renovated recently so overall good. Staff is helpful.

    Stayed in November 2023

  • Reviewed: November 27, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe King Room - Main Building
    • Stayed 1 night

    Walls too thin - could hear too much from the next room

    Staff were very helpful. Comfortable room. Good breakfast

    Stayed in November 2023

  • Reviewed: October 14, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior Double Room with Two Double Beds - North Wing
    • Stayed 1 night
    • Submitted from a mobile device

    The bathroom is a bit cramped as the toilet paper is so closed, and I have to keep pulling the paper painstakingly slow to avoid having to roll the paper out.

    5-8mins walk from Zurich Main Train Station. We took Uber from Zurich International Airport because we got confused at the airport after a long haul red-eye flight, and I didn't manage to decide if we wanted to self-drive. We arrived around 10 am and so surprised that the room was ready and we could check in and freshen up before going out. The room is really comfortable and I liked that there are disposable room slippers provided. This is very rare for Europe. All the staff are extremely helpful and friendly. Thank you all for making our stay a memorable one. We will definitely stay at this hotel again when we visit Zurich next time.

    Stayed in October 2023

  • Reviewed: October 9, 2023

    9.0
    The hotel is amazing in all aspects
    • Leisure trip
    • Couple
    • Deluxe King Room - Main Building
    • Stayed 1 night
    • Submitted from a mobile device

    There was parking very nice hotel very clean good size of the room good location

    Stayed in October 2023

  • Reviewed: October 8, 2023

    8.0
    comfort expensive stay
    • Leisure trip
    • Couple
    • Deluxe King Room - Main Building
    • Stayed 2 nights

    car parking in different building valet parking is free but every time you plan to go out you should call them to bring your car before going down.

    room was excellent, view on the river, breakfast was normal.

    Stayed in July 2023

  • Reviewed: October 1, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe King Room - Main Building
    • Stayed 2 nights
    • Submitted from a mobile device

    Asked for a room with a view didn’t get one.

    Beautiful location ! Nice staff

    Stayed in October 2023

  • Reviewed: September 13, 2023

    9.0
    Happy holiday with family
    • Family with young children
    • Deluxe King Room - Main Building
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Everything are good and the view is very awsumm.

    Stayed in September 2023

  • Reviewed: September 4, 2023

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Price is high

    The view of the room fantastic

    Stayed in September 2023

  • Reviewed: September 2, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Junior Club Suite with Club Lounge Access
    • Stayed 2 nights

    1. In a junior suite of very high rate, there was not a single bottle of complimentary water!! 2. When I questioned this, they said I can use the bottle which was kept outside the fridge. 3. But when checked out they billed me CHF 16 for two bottles. When I explained, it was not from the fridge, the front office staff said they would not charge me. But later an email came confirming they charged me on my credit card !! 4. When I checked in I had to wait till almost beyond 4PM because the room was not ready, which is not unexpected when we check in. 5. But when I requested an extended check out, the day before, the receptionist (Anastasia/ Nastesia, I don't exactly remember the name ) was a bit arrogant and non-coperative. She said she would give till 1PM!! When I asked for one more hour she said hotel is fully booked and no way she can give one more hour and room has to be readied quickly.......I said I had booked a Junior Suite and got the room around 4PM only when I had checked in.....etc she said booking Junior suite was my decision and for the 4PM check in there was no record!!!!.....When I confronted her on her "no record" statement she said she would charge me CHF 20 for the additional one hour!!! I asked her, then it was not "fully booked' issue,.and only trying to make 20 CHF more!! I told her to leave the matter and I would be fine with 1PM and she should not trouble herself further by explaining things which we tried to.........Next day morning another front office staff gave till 2PM easily and I checked out around 1.45PM itself.....Would you believe in a 5 star hotel of Marriott's stature and reputation......these things (water, staff behavior......) happening to a Marriott Bonvoy member ?

    Room was with great view. I had booked a Junior suite. It was fine.

    Stayed in September 2023

  • Reviewed: September 1, 2023

    7.0
    Good
    • Business trip
    • Couple
    • Superior King Room - North Wing
    • Stayed 3 nights
    • Submitted from a mobile device

    They didn’t clean the room only when I asked them to do. The room was very cold. The staff not so responsive

    Stayed in August 2023

  • Reviewed: September 1, 2023

    8.0
    Wonderful stay with staff very good
    • Leisure trip
    • Couple
    • Junior Club Suite with Club Lounge Access
    • Stayed 4 nights

    Club Lounge food range for vegetarians could be better as there was not much of a choice

    Hotel was great including location. Easy to get to center of town and view of the river was wonderful.

    Stayed in August 2023

Showing 1 - 25

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