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Vicuña 415, 1770000 La Serena, Chile
14 August 2016
눉This is the first time I leave such a low rating review, but I'm sorry I have left with no choice. With signs on common area saying to be quiet after 11 am, the guests seemed to ignore it, nor the staff to stop them. They turned the music "extremely out loud" since 10 pm and turned the hostel into a "NIGHT CLUB", I thought they would be gone after midnight, but the reality was it got even WORSE!! I was waken by the loud music and the annoying noise around "2:30 am" (seriously?!), my friend and I didn't fall asleep until 4 am when they finally finished the "party". As professional staff team they should have reminded the guests to respect other guests and to obey to the hostel rules. What they did was totally absurd and unacceptable. The next morning the wifi stopped working, the Staff did nothing to help, nor the computer in public area was working either!!! We were so desperately to book a hostel in our next destination, so we ended up running around in town to find wifi. The story didn't end here, the last straw of the nightmare, we were about to leave in the afternoon, we found out our whole new packed milk stocked in the fridge was GONE!! And it was only until then did we realize the milk we saw in the morning was ours! Maybe the staff or some other dishonest guests took our milk, leaving on the table as breakfast milk. It was whole new, we didn't even open it nor drink it. Unfortunately, I will never ever stay at this hostel again!
눇The first morning everything seemed fine to us. The hostel reception lady was friendly too.
12 July 2016
눉They charge extra for towels, car parking. It's old and run down from top to bottom.
눇The Staff good and friendly.
20 July 2016
눉Our bunk room was directly off the kitchen-living room area so the light from those areas came directly in our room. A better curtain would fix that pretty easily. It was slow season, so some of the facilities were quite run down and not well cared for it seemed. Might be nicer in the summer.
눇The location in town is good. Very convenient to restaurants and transportation.
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