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Avenida Alemania 0945 , 4780000 Temuco, Chile
June 12, 2015
눉the reception could be held by robots. the most impersonal staff I have ever seen. My room was heavily flooded by a huge water infiltration on the roof, lights went off, phone died and water poured from the ceiling. I ran to the reception and was really worried, but the people at the reception barely moved. They gave me a new room (I even had to carry my stuff myself to the new room) and that's it. Nobody asked me how I was or offered me a beer for the scare. Zero points to customer attention. This actually applies for most Chilean hotels, they mostly are the same but this one won first prize.
눇great room, very comfortable, nice breakfast.
April 10, 2015
눉The air conditioning didn't work very well so our room was pretty warm for sleeping.
눇Our room was very large and luxurious and a good breakfast buffet was served.
March 30, 2015
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