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Guardia Marina Ernesto Riquelme 562, Santiago City Centre, 7550098 Santiago, Chile
20 March 2016
눉The room was not cleaned nor the towels changed on our second day and we had no opportunity to complain. We left at 10am and there was no excuse really. There was very little toilet roll and two of the three ceiling lights did not work on check in. The guy who appeared to be in charge Pablo, said he would get them fixed which he did. However, whoever fixed them left dust and dirt on the floor with a large screw lying there which we could have easily stepped on. The room was not cleaned after this either. When we asked for information on Santiago Pablo said he just had information that other guests had left!? When we were leaving just at the last minute we were asked to settle the bill. This could have been done much earlier (although the confusion was partly ours as we thought we had already paid booking.com). The room was small with a strange and impractical bathroom design behind a false wall. Light shine in through the top of the room door and noise reverberated from the outside as well as from the inside (it was like your neighbours were in the room with you). If we had had a chance to complain (but we're in too much of a hurry and the breakfast girl didnt speak any English and we didn't have time to try and explain in our bad Spanish) then we would have refused to pay some of the cost. There are many better places to stay in Santiago-choose one of them instead
눇The guy who met us was friendly and welcoming. He booked us a taxi for our departure.
3 March 2016
눉Breakfast, no fruit, eggs or fresh coffee. Lack of atmosphere due to lack of staff/people.
눇This small hotel is well located for the city centre and just a couple of hundred metres from Santa Ana metro station. It is clean and has a modern simple feel in an older renovated building. Although a small hotel is within the hospitality sector there is little or no hospitality. No sign of a responsible employee/owner for information, greeting or payment. There is a woman who serves a very light breakfast and cleans the rooms. Breakfast is poor.
16 March 2016
눉The room up front had a lot of street noise.
눇Good location with a metro stop around the corner and short walk to the Plaza de Armas. Very nice staff.
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