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Condell, 40, Providencia, 1100000 Santiago, Chile
18 April 2015
눉The hotel staff suggested a car rental and made all the arrangements for us. We used it and we gave it back, with gasoline, in the same way we received it. However, a month after we came back to our country, we find out a charge on our credit card of USD 500.00 from such car rental (DW Diagonal rent a car), which is the amount we gave as a guaranty. They should not use it, unless there was cause. We are trying to contact the car rental, which is impossible, and tried to get the hotel to help us - they suggested this place, the least they could do would be to try to help us resolve this situation, but we haven't heard from them. It is very hard to solve this things form distance and I think we are going to lose this money. Be careful with that.
눇It could be excellent value for money (if the car rental they suggest does not charge you a USD 500.00 penalty on your credit card without you being able to do anything about it) , good location, near subway, friendly staff, room is really big (there are minor cracks on furniture and bathtub, but nothing to be taken into consideration). Breakfast is very good, but is charged (and it is expensive).
16 April 2015
눉The bed was horrible , needs replacement ASAP
5 April 2015
눉It was within walking distance from the centre of town but it was a bit of a hike.
눇Staff were very pleasant and the food and rooms were ok if a little tired. The area felt safe and was very quiet.
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