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Plaza Vergara S/N, 2520000 Viña del Mar, Chile
5 July 2016
29 March 2016
눉Front desk staff is rude and has an unfriendly attirude. They are ignorant as to places to go and things to do and don't seem to care about helping guests have a pleasant stay.
눇Location. Housekeeper Magdalena went out of her way to be helpful.
24 March 2016
눉Firstly, they didn't have the room ready until 3:30pm, even though check in was at 3pm. This is fine and was happy to wait in the lobby as they informed me that it would be ready by 3:15pm and they would let me know when it would be ready. Well they didn't and it wasn't until I asked that they said the room was ready. Secondly, the room didn't have any towels. Thirdly the wifi didn't work in the room even though they state on their website that there is wifi in the rooms. Lastly the hotel is old and dated and the service was terrible. I would not recommend anyone to stay there, even because of its location.
눇The location, that's about it
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