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No. 199 Chuangxin First Road, Song Bei, 150028 Harbin, China
February 11, 2016
눉When we were there a few problems - mid-winter but rooms so hot (aircond could not be controlled) that almost impossible to sleep. I am pretty flexible and come from tropical climate but this was stifling hot. We opened the room door to the hallway during each night to try to cool down but not a good situation. Also hotel was largely occupied by very large conference and we were not allowed access to the main restaurant for lunch or dinner - again detracted significantly from the stay.
눇Beautiful, new well decorated hotel. Nice views of the river.
February 7, 2016
눉airco broke down and now cooling possible in all rooms, leading to 26 degrees C at night untill after lots of translations and effort someone shut down floor heating. Five star new hotel should not experience climat control issues of that sort. English of staff was ' inconsistent' meaning it would depend greatly on who you happen to bump into at reception or concierge to solve an issue or answer a question. All staff needs to be at equal levels in 5 X hotel like Kempinsky Food and beverage at executive lounge under performing, almost nothing at tea time or evenings to eat, and so no one there. Was in Prime hotel Beijing week before, much better job on executive lounge
눇modern spacious rooms, good beds and pillows, somptueus breakfast always filled up till closing time : good job. One of the hostesses Marie , in training, went out of here way to make me feel comfortabel and enjoy my 3 night stay, arranged for pick up at attractions with shuttle , gave me late check out etc. After I complained seriously about the in room climat control problem I got the feeling I got some VIP treatment by the staff just to make things good. Only the management of hotel is of course responsible for selecting proper climat systems and keeping these running all the time.
February 2, 2016
눉They need to up their F&B game. In-room dining arrived cold, lunch at noodle bar was only average and service extremely slow, breakfast menu was half empty and while great in choice not 5* quality.
눇The Kempinski Spa and the room were both spacious and excellent. Good choice of free movies, too. Staff were generally very friendly and helpful. Free shuttle bus helps avoid taxi rip off.
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