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No.97, Jinbao Street, Dongcheng, 100005 Beijing, China
April 5, 2016
April 4, 2016
눉Our upgrade included breakfast in the second floor restaurant area. On the second morning we were asked to pay for breakfast. We were told that on check in we were offered an upgrade at the cost for one person and therefore were not entitled to breakfast for both in the restaurant (It was a double room and we checked in together so this was a crazy suggestion to make.). At the club lounge we were told we had paid and should return to the restaurant for breakfast. Really disappointing treatment to upset a previously really enjoyable stay. When we went to the front desk to resolve the issue we initially met with resistance. Apparently the line stating we could have breakfast in teh restaurant should have been struck out! Seriously!! Finally the manager agreed that we would have breakfast on the third day and be charged for only 2 days upgrade due to the treatment we had received. Amazingly when we went to check out on the third day we again were advised that we had had 2 breakfasts and should pay separately for that. While this was quickly resolved, it was really disappointing that despite the management intervention of the previous day, the message had not gotten through to staff members and we left feeling let down. This is a really good hotel and we have scored it accordingly but having accepted an offer on check-in you cannot try to withdraw it two thirds of the way through the stay and publicly embarrass customers
눇This is a really good hotel. We went for the upgrade to include use of club lounge and breakfast. The breakfast has a really good choice and quality. Location is very good with subway access very close by. Staff were generally really helpful
April 5, 2016
눉nothing for dislike :)
눇I liked all, its too close for subway line 5, and you can connect with line 1 which is line of Tiananmen square. Price is so low for that quality and nice hotel.
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