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No. 74, Shenshan Village, 541900 Yangshuo, China
4 July 2016
눉there should be more comfortable chairs outside to sit on the terrace
눇Pool, very friendly an helpful staff, table football, cheap and good bikes for rent (only 10 Yuan/day), spacious rooms, nice view
4 July 2016
눇1. Tranquil location out of the town wall and gorgeous views from you rooms. At the same time final stop of few local buses are situated nearby (just be careful with #1 bus coming from North Bus station - there are 2 with same number, and to get to the hotel you need the one, which is smaller and older ;-) ) 2. Swimming pool with the view on mountains is that unique thing you could ever dream about in hot days there. 3. Staff and prices - very friendly, helpful and competent and honest staff: you will not find cheaper bear or water even in supermarkets throughout the whole China; tickets to Impression Show is recommended to get with their help, as you will not save anything going by your own - checked, while will get more service with the hotel's guys. 4. The design of rooms and building is minimal and spacious. Greatest value for money in this region. They have special discounts after 1 week and 1 month staying. Will stay here more and more if come again
4 July 2016
눉It's a real shame that the way we were treated by the hotel management spoiled our trip. This was our last stop so we had decided to splurge and pay extra for a hotel with a pool and get a premium room. We arrived after a long day of traveling and the pool was empty (it was covered in algae and has to be emptied to be cleaned because it has no filtration system - it's just a tiny hole in the ground). Also FYI, kids are forbidden from the pool, even if they are with their parents so parents beware!! When I complained about the pool situation and asked if they could offer any sort of compensation, such as a discount or a free bike rental, the receptionist laughed in my face and was very rude to us. We talked about leaving but we were tired and didn't know of any other good hotels so we asked to see the room first to make sure it was what we expected. She said it was impossible to show us the room because she was working alone and had to stay at the desk (1 min later two other staff came to the desk so she obviously lied to my face). We then threatened to write a bad review, so she told us that she cancelled our reservation and that somebody else already booked the room so we'd have to leave!!! We were completely beside ourselves. In the mean time I was actually bringing new customers to the hotel (friends we made along the way). One of them spoke Chinese and had to apologize profusely to the extremely arrogant manager over the phone for 20 minutes to get her to give us a room. The manager said we could only stay if we promised not to leave any reviews. After the 45-minute drama we finally settled into our room. The next morning the manager had the audacity to come find us, dragging her receptionist with her, and demand that WE APOLOGIZE to her for the argument from the previous night. Never did anyone from the hotel apologize for the drama they created.
눇Nothing makes up for the way we were treated.
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