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No.300 Big Banyan Tree, 541900 Yangshuo, China
10 May 2015
눇While we are not people to complain (see our other reviews) were have never been more disappointed with a booking.com property. We booked this hotel based on their 8.7 review score but our experience has certainly fallen short of our expectations. We very much doubt this is a review based on actual experiences and we are very disappointed with booking.com which in our experience has always been a reliable source of hotel reviews. Upon arrival in Guilin we were picked up by a driver that was arranged by our hotel. While we appreciated the service (at 480 rmb which turns out to be significantly higher than at other hotels), our driver kept falling asleep during the drive to the hotel forcing us to make him stop and buy him a red bull and a chocolate bar in an attempt to keep him awake. We were very afraid. Upon arrival the staff (a girl whose English was poor) was rude to us. We were given a two bedroom suite that was worn out. There was one tiny window looking out to the back 'garden' and the other two windows looked right into the hotel and the adjourning hotel and as such we were forced to keep the curtains closed. There were holes in the floor that were covered up by bits of carpet. Other parts of the room looked like they had been manifested with bugs. On the first night we discussed our dinner plans with the staff (it looked like we were the only guests) and they advised us to get a cab. The car that was brought out was insanely overpriced (80rmb for a 5 minute ride), they refused to give us the smaller car even though we explained we didn't need a minibus, and the driver had no idea where he was going - we literally had to explain it to him. A complete ripoff! Don't trust any of the rides provided by the hotel - they are overpriced and we highly doubt that these are professional drivers. The hotel provided free bottles of water, which was nice. On the second day our room was not cleaned, nor did we get new towels.
9 May 2015
눉The personel's willingness to hand out information leaves one with doubt wether they actually care about their guests or simply don't know. They have a nice dog that mistakes legs for companions. The plumbing in the bathroom popped off. Breakfest time and meal needs to be anounced the day before.
눇Camelia is located very nice far away of Yangshou's overcrowded center and still very convenient for all kind of activities. The view from the bright rooms on the river and the hills is stunning.
4 May 2015
눉the staff were very unhelpful and we had to pay additional for the use the hotel bikes, no wifi coverage in the room which the hostess insisted worked and didn't even come to the room and check, bathroom was flithly, bed and pillows was very very very unconfortable. The hotel provided no value for money and I recommend not to stay at the Camellia.
눇The location was in the heart of Yangshuo with great views and easy access to the local tourist spots. We visited the hotel next door, Hidden Dragon, for dinner and breakfast and were plesantly suprised by the quality and customer service.
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