Could be a bit tidier. Bed was sagging. My price plan was expensive.

Great location Friendly staff.

Stayed in February 2024

Outdated fixtures, the price tag associated with the stay seemed disproportionately high considering the condition of the room.

Spacious and incredibly comfortable bed in my room. The sheets were changed daily, ensuring a fresh and inviting atmosphere,double-glazed windows that effectively kept the noise outside at bay. It created a serene and peaceful ambiance inside, allowing for a restful night's sleep and a quiet retreat from the bustling surroundings,the breakfast – it was nothing short of amazing! The variety of options and the quality of the food made mornings a delightful experienceand by the b.each

Stayed in January 2024

They put me in a room of lower category than what I paid for. They changed me to the correct room the day after, but still it isn’t ideal when you are paying for a 4 star hotel. Even though the staff was very nice you could see the lack of management, training and overall Inexperience. The food of the dinner was great but be prepared for a 2-3h endeavor every night. They get the food wrong, you have to ask several times for your drink or salt or whatever you need, main dish coming in ahead of the starters, I ordered a medium rare steak and it came well done - when I asked to send back and have another one 4 different people came to the table not really knowing what to do. Etc

Great location and friendly staff.

Stayed in December 2023

The lobby needed some renovations, which started when we were leaving. No coffee machine in the room, late check in at 4 pm

Location is prefect, right in front of the beach, 3 great restaurants at the property, staff was very nice and helpful, good size room just renovated, good AC and internet, very good swimming pool with a bar

Stayed in December 2023

I liked everything

Room was nice and spacious. Staff very friendly and breakfast was delicious.

Stayed in October 2023

Tele localization is excellent and the pool are is good.

Stayed in August 2023

The personnel did not make any effort to speak English, which you should expect if you have international guests. When we asked info for boat trips they only showed us the leaflet of the hotel and were not able to provide any information on how to book boat tickets outside the tour

Nice location, beach front in a lively area. Restaurants were pretty good. Overall good experience

Stayed in June 2023

Door lock was terrible. Took ages to lock and unlock every time. Communication was poor when trying to alter my booking. Wanted to add 1 person and they added 2 at a ridiculous cost. then couldn't change it, so had to cancel booking and request no cancel fee so I could rebook from scratch to get it fixed and save me 6.000.000 peso

Stayed in May 2023

could get noidy in the night

close to the beach, food

Stayed in March 2023

it would be nice if they provided at least one bottle of water in the room for the guests. We paid the buffet dinner but very limited.

The location is ideal. The second floor roof top is a great space. We enjoyed our stay and the bkfast was a great selection.

Stayed in March 2023

plumbing pressure was weak in shower

Stayed in January 2023

Old room without window that could be opened and without balcony.

Perfect location. In the Sprat Bight beach, in front of the sea and the pedestrian road. The breakfast is excellent. New room in the 5th floor with balcony and view of the sea. Swimming pool.

Stayed in January 2023

- don't expect to have wifi - don't expect a fast check in process (make sure to double check all personal info such as names/address/... before signing documents)

- very spacious rooms - lots of choices regarding food

Stayed in December 2022

poor amenity. especially no free agua & coffee.

good facility and sea view.

Stayed in December 2022

taxi service. i paid 56.39 dollars through booking.com for taxi service with talixo taxi service. i found out when i got there the ride is only 5 dollars. i have not gotton any satisfaction or credit to my account from talixo or booking.com. also we had an early flight and the hotel would not call a taxi for us. they told us to walk to the corner 1 block away and flag a taxi down. there where no taxi's so we ended up rideing in a kawasaki atv for $4.70. do not use talixo taxi service there are plenty of taxi's at the airport for $4.70 to hotel.

really good breakfast, staff very helpful, the location was perfect right next to beach and good restaurants,, the pool and pool area very nice

Stayed in December 2022

a bit too pricy

very fancy, great rooms and amazing breakfast

Stayed in October 2022

I did not realize that it was located in a PUBLIC AREA. I am used to ALL-INCLUSIVE RESORTS and I never thought about the PRIVACY ASPECT of the properties. This Hotel Casablanca is in a public setting with locals making noise all times of night ! Resorts have PRIVATE BEACHES !! Other than the NOISE ALL NIGHT ASPECT, the hotel was GREAT. The accommodations were just fine, the staff was LOVELY, and the food was OUTSTANDING !!

This property was very LOVELY and comfortable considering the location.

Stayed in October 2022

The facilities in the bathroom need updating. The sink faucet was spraying everywhere and the toilet seat was broken.

The room was spacious, clean and nice, the breakfast was wow! the best in Colombia! The stuff was nice and helpful, and the location was good.

Stayed in October 2022

please listen to guest spend some money and put in a true mesh wifi network invest a little money and put in ruckus wirelless access points PLEASe

perfect location excellent restaurants

Stayed in September 2022

Little bit overpriced

Best location in Island

Stayed in September 2022

So for the first night we had a nice hot shower. The following days it was always frigid cold no matter the time or how long we ran the water. The next Issue was the WIFI, it was very very weak and slow. The third issue was the TV, for a smart TV it didn’t work well. We tried to use Netflix and it did not work. We contacted the front desk and they said it is normal because of the poor WIFI.

we would say that the property was amazing, probably the best on the island. location was perfect, right on the beach and the beach view room was incredible. The cleanliness too. The breakfast buffet was rich and fresh and full of different foods, fruits and pastries. We enjoyed the pool. The restaurants were okay, nothing special.

Stayed in August 2022

We were having trouble picking a place because there are really no resorts in the area this hotel isn't new but they are always maintaining it. They accommodated what we needed for sleeping. They had enough places to eat on site and the food was outstanding. As an American we were not sure where and what would be safe so that is why we choose this. I would highly recommend not walking on that boardwalk if you cannot speak Spanish at night The beach was right there and some of the staff spoke English a bit and help us. We looked at aquamarine it was brand new and looked nice. we ate over there with friends the food was horrible and the only thing they really had was the nice decks and a view. we are glad we picked this hotel The breakfast was amazing

Stayed in August 2022

They should renew the towels

Very good restaurants, the three of them!!! Very kind personel.

Stayed in August 2022

It rained and water was coming inside the room through windows. WIFI reception inside the room (4th floor) was horrible. I had to stand by the door to get reception or go to a lower level. Pool and pool bar closes early. Also the second bar only opens on the weekends.

Excellent breakfast and beachfront location. Good on-site restaurants.

Stayed in August 2022