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Carrera 1 No 62-198, Crespo, Crespo, 130005 Cartagena de Indias, Colombia
20 February 2016
눉They tried to charge us more for a tariff which wasn't part of what we resevered as we payed for half pension then they said it was only breakfast included they didn't deal with the scenario efficiently we were at reception for 2 hours until they contacted booking.com and realised they were in the wrong very annoyed frustrated with the service would like compensation as the room was filthy dust dirt not clean and apparently we were given the best room of the hotel also loud noises of construction did not let us have a good sleep very annoyed we left the first night as we were not happy with anything we also would like to make a complaint further as we feel we shouldn't have payed what we payed for that ordeal of stay. We would kindly accept a compensation of our money thanks.
28 January 2016
눉No check in before 3pm. Dirty room. Mold on bathrooms dirty walls. Needs better upkeeping.
눇This hotel is beautiful and centrally located 5 mns or less from airport and 5 mns from the walled city. Room is just like the pictures modern and comfy. All rooms have ocean view. Breakfast is awesome. Only complaint is check in before 3pm is close to impossible. They didn't accommodate me or the national soccer team for Cartagena the next day. Something needs to be corrected here. Also maybe they're were in a rush to give me my room because it was dirty in swept floors and mold in the bathroom. It's sad because this hotel is beautifully all they needed to do is sweep and use clorox in the bathroom. Other than that I would stay again for sure.
23 January 2016
눇Food was good, A/C works great, staff always smiling and willing to help
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