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Bocagrande, Avenida 1A # Calle 9A Esquina, Bocagrande, 130015 Cartagena de Indias, Colombia
12 February 2016
눉When we first got to the hotel, our room wasn't ready so we went to the rooftop pool while we waited but when we got there, the pool was so dirty with scum it wasn't inviting plus, all the chairs needed to be changed. When our room was finally ready, the air conditioning wasn't working. Now, I'm not one to complain for the heat but when your room is surrounded by windows and the sun is hitting at it's peak, you kind of feel like a fish in an aquarium without water. The table lamps had no light bulbs and forget about having a nice view of the ocean... the windows were so dirty it was hard to see through them. We tried to make the best of it but when we saw the bed that had stains and hair on it, although we hadn't been in it yet, we then decided to change rooms. The second room was better but then again, no light bulb. When we decided to take a shower, no shower head... only the pipe and no hot water. We then asked the reception why there was no hot water and her answer was... there is no hot water in this hotel... normal for a 3 star hotel? Food was included but lunch and dinner were the same for the 5 days we spent there... chicken, rice, potatoes, fish, cabbage, tomatoes and cucumber and this was being rationed. Forget about breakfast, nothing left by 8h30. Towels weren't changed unless you brought them to the reception and bed wasn't changed our whole stay. Plus, early in the morning say, about 9h00, we would get a knock on the door from the maid who wanted to do our room because there were no "do not disturb" signs. Although we told her to come back in the afternoon or later, she came back twice more every morning. We had the chance to encounter a cockroach in our room, so you can imagine the cleanliness of the room and hotel. In all my stays in Colombia and around the world, never have I written such a bad review for a hotel. I wouldn't recommend this hotel for people who expect a real 3 star hotel or even a 1 star.
눇Wifi was good
22 November 2015
눉I had food poisoning The hotel is very old and in very bad condition
24 January 2016
눉Rooms need upgrading as shower only trickled. I was a professional chef..sorry the food quality, sanitation, selection, and variety was terrible!
눇The hotel staff and front desk people were very friendly and helpful. Excellent location on Bocagrande beach. McDonald's, BK, KFC, Subway, Money exxhange, and grocery store 5 minutes away.
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