Calle 47 #28-43, 680010 Bucaramanga, Colombia
#12 of 73 hotels in Bucaramanga
Guests' ChoiceBased on 313 hotel reviews
8.9Cleanliness
9.3
Comfort
9.3
Location
9.5
Facilities
9.0
Staff
9.3
Value for money
8.7
Free WiFi
9.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 31, 2024
Florian
SwitzerlandBreakfast was very crowded and offer was quite limited for a hotel of this caliber.
Amazing hotel in the best area of Bucaramanga. Very nice rooftop pool and very spacious, quite luxurious rooms (12th floor).
Stayed in January 2024
Reviewed: March 30, 2024
Navas
CanadaFriendly staff, convenience and excellent customer service
Stayed in March 2024
Reviewed: March 17, 2024
Maria
United States of AmericaI have nothing to say about it, everything exceeded my expectations.
Breakfast was so delicious we could just go anywhere else but we wanted to keep eating there because food was amazing and so was the staff. Our room was so nice and clean, plus location made the entire experience amazing.
Stayed in March 2024
Reviewed: March 7, 2024
Mederica
St. MaartenDid not had anything that I did not like
Service was great personnel was very nice My husband ordered a ginger tea for his first breakfast and it was freshly cut ginger with cinnamon sticks in this cute glass and everyday they would bring him this ginger tea which was very nice The staff was allways very attentive 🤩
Stayed in March 2024
Reviewed: February 27, 2024
César
LuxembourgNothing
The location and breakfast. The staff is very kind and helpful
Stayed in February 2024
Reviewed: February 23, 2024
Marlyse
SwitzerlandThe bed was narrow and not confortable
Large room, restaurant on the roof terrasse
Stayed in February 2024
Reviewed: February 13, 2024
Freddy
United States of AmericaThe Restaurant
Stayed in February 2024
Reviewed: January 12, 2024
Carolinamantilla
CanadaThe breakfast could be better and have more tables and variations. Sometimes they run out of food and we had to wait.
Love the swimming pool and the staff
Stayed in October 2023
Reviewed: January 6, 2024
Joseph
CanadaThe downstairs restaurant at night was horrible. The cook undercooked my girlfriend’s chicken and when she returned , I would have chewed leather easier than that piece. Very underwhelming, also when we first entered we could feel like they didn’t want to be bothered to serve us..
The rooms are amazing, the staff is so polite and helpful , upstairs pool and spa are very nice
Stayed in December 2023
Reviewed: December 31, 2023
Julian
CanadaGreat 👍
Great 👍
Stayed in December 2023
Reviewed: December 26, 2023
Jayson
ColombiaTodo Perfecto
Servicio en general
Stayed in December 2023
Reviewed: November 24, 2023
Franco
United States of AmericaFood
Location, cleanliness and staff
Stayed in November 2023
Reviewed: November 8, 2023
Liliana
United States of AmericaGreat location
Friendly Staff. I love everything
Stayed in November 2023
Reviewed: October 8, 2023
Viladons
United States of AmericaThe room a little old fashion , no nice view. Breakfast was good , but too much regional food. Would like to add in the future some bananas and classic food .
The roof top beautiful view . The spa wonderful , the staff very attentive and friendly.
Stayed in October 2023
Reviewed: October 2, 2023
Toni
IsraelThe breakfast is not the best
Amazing balance price quality
Stayed in October 2023
Reviewed: September 26, 2023
Christopher
United States of AmericaNo bacon on the breakfast buffet
Excellent location, staff was very friendly and helpful
Stayed in September 2023
Reviewed: September 18, 2023
Sofia
SingaporeSometimes the breakfast room was too busy
The staff was very kind and helpful. It was a busy time for the hotel but they were always attentive.
Stayed in August 2023
Reviewed: September 2, 2023
Tim
NetherlandsBreakfast was mediocre, nothing really tasted fresh, disappointing for a hotel of this level in colombia
Nice rooftop pool with view of the city, good location near restaurants in a safe neighbourhood
Stayed in July 2023
Reviewed: August 31, 2023
Juan
ColombiaDelicious breakfast.
Stayed in August 2023
Reviewed: August 21, 2023
Lucy
United States of AmericaNothing. Everything was perfect
Clean, spacious rooms, friendly staff, delicious breakfast, location, spa
Stayed in August 2023
Reviewed: August 13, 2023
Joffrey
Hong KongLocation and services were top
Stayed in July 2023
Reviewed: August 9, 2023
Kathy
United States of AmericaCheck in.
Food was good. Expensive. Coffee was ok.
Stayed in July 2023
Reviewed: August 7, 2023
Alejandro
ColombiaNice and comfortable hotel in a great location
Stayed in July 2023
Reviewed: July 22, 2023
Ileana
United States of AmericaThe staff is excellent! Very attentive and respectful. I enjoyed the rooftop restaurant and the pool. It was very relaxing and I will definitely come again.
Stayed in July 2023
Laguardia, Spain
Costermano, Italy
Christ Church, Barbados
Lynnwood, USA
Monasterio De Hermo, Spain
Brno, Czech Republic
Pang Mapha, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content