There was only one selection of wine and it wasn't very good. Food at the restaurants was very average. At specialty restaurants I wasn't asked if I have any food allergy...i ended up consuming something (cucumbers) that gave stomach ache and diarrea. I suggested to some Hotel staff the they should ask for allergies at the specialty restaurants since visitors are not able to see the food like we do at the buffets.

Buffet restaurant was ok...specialty restaurants were very average.

Stayed in April 2024

The plus service didnt have any value at all. There wasn't any intention to host with a friendly and cordial attitude.

The entire hotel infrastructure is pretty good

Stayed in March 2024

The buffet wasn't that exceptional and the same with the free drinks they offer. The restaurants were good, tho.

The place, the rooms, and the pools were amazing and super clean. There were some Iguanas and Raccoon that made even more fun the stay. The beach is very nice and the water too.

Stayed in February 2024

We didn’t like it as much as we thought it was going to be. Bad accommodations, to high the price for what we get. The personal staff wasn’t good as well as other hotels that have a All Inclusive service.

Nice beach.

Stayed in July 2023

no WiFi in the rooms - in fact, the only WiFi is in the lobby. The restaurant booking system is unclear and complicated. no signage or information on entertainment shows or daily activities. very much a “here’s your room - you figure it out” attitude. gift shop opened at 3pm so you were out of luck if you ran out of sunscreen or needed anything as location is very remote.

Beautiful location and beaches and we especially liked the Playa Puntilla. rooms were nice and clean and the most of the staff were friendly and helpful. loved seeing all the birds and wildlife

Stayed in June 2023

services are poor, food is below average, no enough seats for guest at the beach. there was a power outage and no water for 4 hours in the evening.

location, room and staff were nice.

Stayed in January 2023

Room (Plus fee, 4 pax) seemed old. Only one type of pillow is available. Shower is really weak. NO WIFI IN THE ROOM at all, even using another network from hotel administration, different that was advertised. Wifi only in the lobby and some specific areas. In our case, even our cell phone signal was very difficult to get. Although beach is the best place to enjoy, do not expect a relaxing quiet time since you may be forced to listen to high music coming from several portable speakers and sound boxes from different guests. Very much like other open beaches in Playa Blanca. After some complaints, to our surprise the hotel told us that they cannot forbid it... VERY IMPORTANT - Consider if you want to pay more for the top PLUS fee, they do not offer what is advertised at all ! No WIFI in the room. No guaranteed reservation in restaurants for dinner (we have tried to make a reservation and was full, went to reception and they told was full, even though we had the guaranteed reservation). No private/special check in/out. Only differential could be the use of a separate swimming pool and snack/drinks bar. Staff is really badly trained. At front desk, each one provides a different information. You have to wait a lot in the restaurant even to have your initial order taken. If you do not speak spanish, be prepared to have a difficult time to get what you need. Like most resorts finding any available seat by the beach or pools are quite challenging. Even though the hotel did not seemed at its full capacity, the lines for drinks were always there! One night was raining a lot and the energy supply went off. Without energy we had no water in the bathroom/sink/shower and no air conditioning. It seems the hotel has not energy generator for emergency supply. In a nutshell, the hotel has an amazing infrastruture, but try to find discount rates or consider if you have better options if the price does not fit your budget.

Room is spacious. Air conditioning works fine, and not noisy. Beautiful view to the sea, for the rooms with that. Beach is the highest point. Very beautiful. Hotel common/open areas and vegetation are nice too. Food in "a la carte" restaurants, and also in the buffet, are good and tasteful. Spa area is really nice and gym room is also good and well equipped (opens only from 7:15am on). Swimming pools are really good.

Stayed in January 2023

had to rush to beach before 7 am everyday to save a limited beach chair. had to get up early to get in line for reservations at specialty dining. we were at pool 3…..had to go pool 2 to get beach towels for beach. MUDDY , BUMPY TWO MILE ROAD TO GET TO resort gate. Extremely Cheap, limited bar.

staff was friendly. well,kept

Stayed in November 2022

The courtesy and friendliness of all personal working in the facility. They were nice, always asking to help us on any way possible. Nice experience since Cartagena is well known for the rudeness of the people serving you.

Beautiful view from my terrace. We did enjoy the view to the ocean and the nearby islands

Stayed in September 2022

For this price I expected a bit more quality. Some services were closed "because of Covid".

Clean sea, nice beach, big variety of food, friendly staff

Stayed in April 2022

lack of maintenance. the staff is really bad in attention

big spaces. nice decoration.

Stayed in April 2022

Hotel price is really expensive for the quality you have. Wi-Fi is really bad. They used an old hotspot infrastructure that is not compatible with smartphone technology. The rooms are 70-80s decoration and need a refreshment. And, it is really nice that they have a lot of animals however you find animal poo everywhere in the jardin, the chairs, terrace, etc. Be aware that all the activities yoga, night shows, etc. starts with 20-30 delay. And, that you can't book a private taxi at the hotel.

The white Caribbean beach it is definitely the main value added for the hotel. Besides the staff was really nice and the food was good inclusive in the buffet. They also have non expensive transport to airport or Cartagena.

Stayed in March 2022

Food @ Restaurants, Booking system and reservations for restaurants, bad cocktails

Beach, room, staff

Stayed in December 2021

I felt the food could have been better.

the facilities, the pools, the staff is very friendly

Stayed in December 2021

Food is so basic.. it does not worth for the money I paid

Infrastructure is very good

Stayed in December 2021

The staff on the reception have no idea of service, absolute a lose of time try to talk to them, some of them are very rude and disrespectful, the managers very little sense of customer service or non existent, nobody speaks English. We spend 2 of our 3 days having conversation with no progress and a week later just an email from Miguel Angel saying sorry and hope next time we can do better 😓 Nice place, area, but wish anyone have to deal with reception stuff or managers!

We love the location, weather, food, the staff on the restaurants were absolute caring and help us to make our holidays amazing, even when the booking system to reserve dinner on the different restaurants is pointless the staff was super helpful and very very polite +10 for them, entertainment staff +10 as well dance activities on the beach and games on the pool are were great 🤩

Stayed in August 2021

all bars didn't serve alcoholic drinks. Food was not available 24 hours

staff is very friendly and helpful

Stayed in June 2021

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Stayed in April 2021

The unkept common areas including the dining hall. The food was also sub par in general.

The location, although the visitor boat traffic on the beach was a little too much.

Stayed in February 2024

It was outdated and for that reason this place is not worth the value

The location

Stayed in December 2023

Energy went in and out many times. Wifi is not good!

The spaces it has are great

Stayed in May 2023

This review is hidden because it doesn't meet our guidelines.

I did not like at all was the poor cleaning f the whole place. The floors in the restaurant and resting areas were very dirty, as if it is not cleaned properly. It needs cleaning machines, not mops only. We were placed in an area for waiting the opening of a Euroasia restaurant, and it was very dirty with bird's dropping. it was all over the area, and also the furniture is very old and in a very poor condition. The bathroom of my room was also in bad shape, with the towel hanger broken. Apparently nobody check or take care of this facilities. Looks like than this place needs a very good administrator, a perosn whom know the bussines of hospitality. This a very expensive place to be in these poor physical conditions.

Beach. But I saw than people there saves the seats and areas shadowed very early in the morning, every single seat is covered or saved by a towel and it is very dificult to find a confortable area to enjoy the nice waters in the area. It should be the other way around. Costumer saving chairs as if it were a private property. Needs to be regulated.

Stayed in April 2023

Nothing.

Very nice beach and several pools. Good buffet breakfast luch and dinner. Nice cocktails and drinks. Interesting wildlife. Had fun in the disco. Bit hard to book into the restaurants though.

Stayed in April 2023