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El Cacao de Alajuela. 750 meters North from the old highway to Puntarenas, 20101 Alajuela, Costa Rica
April 26, 2016
December 29, 2015
눉the "bad": Not sure how and why this is considered the high-end wellness retreat: the service is non-existent. you are definitely not getting a high-end luxury experience. frankly, you are not even getting holiday inn level of customer service. 1. we arrived at the locked up gate with barbed wire all over it around 10pm on saturday. there were no lights or indication that the property was even in business. a couple of minutes later we saw a guy with a flash light approaching the gate. he opened the gate for us without saying a word. we drove in and parked in the empty parking lot. we were the only car on the property. the guy caught up with us and gestured that we should follow him. we had to carry our own bags for quite a while till we got to our room. ( he opened a door to that room and showed us in) he didn't speak any english, there was no one to welcome us, there was no note or letter in the room addressed to us or with an explanation of how things work. it was such a creepy experience. 2. breakfast in the morning : the breakfast thats included in the rate consists of fruit and a glass of juice. anything extra - you have to pay for. they didnt have any coffee. i insisted they found some coffee. finally, the waitress brought out some claiming it was her own and didnt belong to the hotel. there was no milk for coffee. not the luxury you are expecting, for sure. the basics are not even there. 3. we were the only guests on the whole property. some might think it's a positive - but frankly, it was very weird. 4. my husband wanted to use the hammam. they told us that would be an extra fee. they wouldn't even throw in 5 minutes on the house for all the inconvenience. as i said earlier - these people have no idea how to service/retain the customers. 5. i went over to the front desk around 2pm and asked to make sure there is coffee and milk for us the following morning.
눇this is going to be short: - the owner definitely had a great idea for the place - the grounds and the layout of the retreat are very well thought through - whoever is responsible for the design - had a great vision - our room was spacious and clean
March 4, 2016
눉No curtains took a little getting use to but there was no one around and no way to see into our room. Really didn't need curtains.
눇Everything. Beautiful view, quite, restful, peaceful, the staff was very helpful.
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