The waiting time at check in and out could be shortened if an additional receptionist were there. You get horribly bitten by some small insects and it lasts for a long time. An anti insect spray is a must, especially in the evening or in the morning when you want to sit comfortably on your terrace. The food in the restaurant does not correspond to the overall impression of the facility and is definitely in need of improvement

The small hiking trail around the hotel was very nice. Really beautifully laid out. The hot springs, bubbling mud and hot steam were also impressive. It makes you realize that you are very close to the volcano or gives you the feeling of being on the volcano. The complex and the little houses are very beautiful and well maintained. Yes it's a really nice hotel with a great pool and spa facility.

Stayed in March 2024

The bed sheets & pillows are old

Bird nesting in front of the restaurant terrace is amazing

Stayed in April 2024

If you're a light sleeper bring ear plugs because it is very loud at night. Our only complain was the pillows and very small beds even though we requested one bed instead of two.

Beautiful resort! We had a fantastic stay for our anniversary

Stayed in April 2024

The road to get to the resort is challenging.

Our favorite stay in Costa Rica. The resort is located in the mountains with beautiful hikes and waterfall nearby. The Hot Springs are extremely soothing. The staff is wonderful and the rooms were spotless with furry comfortable beds. The natural surroundings are breathtaking a great value.

Stayed in April 2024

On our 2nd day, we lost electricity and internet 4 times while in the room. The problem was fixed within 10-15 minutes each time, so it wasn't a huge deal, but we did find ourselves using a flashlight at night to wait until the lights came back on to shower. I also have to echo what most other reviews say: the last 30 minutes of the drive in from Liberia are nerve-wracking - and we had a new, 4x4 SUV. If you're a timid driver or aren't equipped with a capable car, I'd hire transportation to reach this place.

We visited for my daughter's birthday; for a family with 2 young kids, this resort was wonderful! Unlike similar establishments in the area, it is very family-friendly. We encountered many other families participating in an array of activities on property. As our girls are so young, the adventure-activities weren't on our agenda; instead, we really enjoyed the mud bath experience, the pool, steam room, and the hot springs (caution with young kids: don't let them dunk their heads!) There were definitely bugs on property/in the room, but somehow we never got bitten. The grounds are beautifully manicured and breakfast was very nice. We thought a 2-night stay was perfect!

Stayed in April 2024

Nothing

Everything

Stayed in April 2024

Challenging road to get there where we worried sometimes about the tires of our car … but it was worth it.

Sensational natural environment with a perfectly maintained garden. Friendly staff and a great activities offer - especially consider the 4-senses tour ! Sensational volcanic hot baths !

Stayed in April 2024

There was a grill restaurant on the website that stated it was open late. We avoided eating near the airport, as we had a 3 hour wait at car rental (power went out because of an accident), and then we wanted to grab a bite when we got there. We were told the kitchen closed at 10:00 p.m. Bummer for us - all of us were hungry.

Wonderful stay - felt like we were away form tourist traps. Lovely stay in the mountain. The pool was quiet and the hot springs were neat (natural smell of sulphur). Woke up to many birds and howling monkey sounds. Beds were very comfortable and the restaurant was set in lovely scenery and good food.

Stayed in March 2024

Nothing

Beautiful cabins on beautiful, well maintained grounds.we had a lot of birds and animals passing by. Toucans, monkeys, parrots. Nice big pool. The mineral baths were relaxing,

Stayed in February 2024

very poor isolation between the rooms, we could hear our neighbors sneezing (or clashing with each other!)

Wonderful location, in the middle of the jungle, possibility to hike in very quite place

Stayed in February 2024

NA

Steam, pool, breakfast, cabin

Stayed in March 2024

Beautiful location with lush gardens! So peaceful.

Stayed in March 2024

The property was gorgeous, the amenities were perfect (we had massages is the spa and enjoyed the hot springs, mud treatment, pool, and the walking trails), and our room was comfortable and clean.

Stayed in March 2024

Despite using bug spray we came away with gobs of bites! No serums.

Great place to see monkeys and birds. The mud baths, pools were fun and picturesque.

Stayed in March 2024

The road to the property was mainly dirt road with rocks.

Beautiful, quiet, everything you needed on site.

Stayed in March 2024

No little tables around the pool to set your drinks or other things on. No shade around the pool except one cabana style something that only one couple or family could share.

The grounds were beautiful. The food was delicious. Staff was pleasant.

Stayed in March 2024

Beautiful property close to Rincon de la Vieja, great little stand alone cabinas! Volcano heated hot tubs, mud bath and steam room! Delicious restaurant on site and great breakfast included! Perfect for a few days of relaxation!

Stayed in January 2024

Very isolated so you need to have all your meals there. If you have a vehicle it's 35 minutes to the closest little town on rough roads. If you have mobility problems be aware there is lots of steep walking involved on the resort grounds.

Variety of thermal pools, mud bath and very nice pool. Lots of wildlife around the resort in a stunning setting. Breakfast was good.

Stayed in February 2024

There were some small black worms in the room that would come during the night. I guess they were harmless but better sealing of the door and windows would have helped. After we told the reception there were less the following night :-) The restaurants, when we arrived we were told there were two options and we decided to start with the main restaurant la carretta to discover then that the other one closed for the rest of our stay ! We would have appreciated they had told us we could at least have tried it. For the main restaurant we did not particularly enjoy the meals they were quite expensive but average quality and a lot of sauce to cover the taste…

The setting and environment and the pool area with the hot springs and mud bath

Stayed in February 2024

The road to get here needs repair, that’s all that wrong here .

Everybody who works here is kind and helpful. This little paradise is what everyone needs at least once .

Stayed in February 2024

A lot of mosquitoes and I feel it would be highly recommended to warn families verbally upon check-in about the dangers of putting your head under water in the hot springs as one of the signs was covered.

Very nice quite area with an amazing view and great pool, hot springs and mud bath. Breakfast was fantastic with many options. Dinner at the restaurant was also a great experience.

Stayed in January 2024

the food, breakfast and dinner was not good. mud bath wasn't a bath it was mud in a container.

staff were friendly, room was nice, bed was comfy, nature, the birds

Stayed in January 2024

The sheets were a little coarse.

Wonderful wonderful staff, beautiful grounds. The staff were accommodating of dietary restrictions at breakfast. The hot springs were quiet and peaceful. It was lovely walking up and down the hills. The road to the property is bumpy but pretty typical gravel road most of the way, with some parts with major pot holes. Just go slow, or use the property’s shuttle!

Stayed in January 2024

Truly gorgeous property. Tucked up in the mountains with sweeping green lawns and old huge trees. I was blown away by how special this place was

Stayed in January 2024