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Zubatého 289/3, Prague, 15000, Czech Republic
17 March 2016
16 March 2016
눉wifi connection was quite bad,small room Biggest problem was reservation system. We have booked this room under price of 9 euro (real one was 70 euro).OK, I completly understand that this is wrong price listed but it was hotels failure not mine. Firstly they rejected mine and my dads credit card in total 8 times. They were claiming that there are problems with the cards and that we should check with the bank, we checked and everything was completly fine. When I wrote e-mail to them - there wasn't any answer. After that, I contacted Croatian booking.com representative about problems with reservation. He also failed to contact them because NOBODY SPOKE ENGLISH (c'mon, in 4 star hotel, seriously??) When we finally contacted hotel, they didn't even apologize for their mistake. They offered room for price of 69 euro + gratis half board service (for 30 euro) (btw breakfast was already included). I complained again since I work in Hotel/hostel hospitality mangement and I know what is procedure in case of bookings mistakes (accomodation is responsible for their mistakes). In the end, booking.com refunded 50%, and again, Hotel U Martina didn't even apologize for their mistake. Just one lousy sorry would be enough and we would avoid all the mess. Many thanks to the booking.com for help and solving situation, and Hotel U Martina, you should be ashamed, this is not 4**** service. I will definitly not come back again.
눇location is good, walking distance to old center (20-25 min) and metro station (10 min walking), it was clean, we were allowed to leave our luggage behind reception and spend whole day in the city, tasty breakfast and dinner (with voucher coupon)
16 March 2016
눉Inconvenience due to repairs at the hotel, smell of cigarettes and food in the hall
눇Good location and staff
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