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U Lužického Semináře 30, Prague, 11800, Czech Republic
January 27, 2015
January 26, 2015
눉The room we were offered was nothing like the rooms shown on the website. The hotel has since refunded £61 but I feel I should share my experience so that other guests can actually enjoy their stay at U Pava. We booked a standard double room. The booking was made in August for the end of December. On arrival we were given the keys and directed to the lift. This surprised me as I remembered that our booking form warned there would no lift access to our room. On the approach there was a smell of sewer which become suffocating as we entered the room. This was not the only unpleasant surprise. The room was significantly smaller than the room we had booked or any of the rooms in the photo gallery. The bathroom was tiny - it was too small for a bath and had a shower cabin instead. There was just one small window. We returned to the reception and complained about the smell and the size of the room. The receptionist replied that the hotel was fully booked and there was only one room left in the standard class. She explained that in her opinion the room we were offered was more attractive as the only standard room with the view of the castle. The new room had similar dimensions to the room we had just left but it was smell free so we decided to take it. The bathroom was much bigger and had a bath. The window did not overlook the castle. It faced a wall of another building and the distance from our window to the wall was about 2 metres. It soon turned out that the fridge was not working. We reported it at the reception but no one came to see to it during our stay. Luckily, it was very cold outside so we used the gap between the two window panes to keep drinks cold. We found dust in various places and the tiles in the bath area were stained. We tried to use the jets in the jacuzzi bath but were immediately exposed to the now familiar smell of sewer. The same smell lingered above the drain in front of the hotel.
눇The hotel is located in a pleasant square a very short walk from Charles Bridge. We enjoyed breakfasts - there was a good choice of breads, cold meats, cheeses, and pastries.
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