Reviews of Hotel Achteck 3 stars

Emil-Barth Str. 7, Garath, 40595 Dusseldorf, Germany

#201 of 202 hotels in Dusseldorf

Guests' Choice

Review Score

Based on 91 hotel reviews

5.4

Score breakdown

  • Cleanliness

    5.4

  • Comfort

    4.9

  • Location

    5.5

  • Facilities

    4.7

  • Staff

    6.1

  • Value for money

    5.7

  • Free WiFi

    5.5

100% Verified Reviews

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Showing 1 - 9

  • October 27, 2016

    • Business trip
    • Group
    • Double Room
    • Stayed 2 nights

    The Hotel was abysmal. Lack of facilities in room and hotel in general. EG restaurant and bar not open on Monday evening. The décor throughout the hotel was dirty in places and generally needed repainting. The single beds in my room were very small and extremely uncomfortable. The smell inside the wardrobe in my room was appalling and rendered it unuseable. The general odour throughout the hotel was of stale cooking smells. The descriptive information given by your online registration sheet bore little resemblance to the actual hotel and was completely misleading-we recommend you carry out a review of the hotel if not delete it from your web site altogether .Although we had reservations about the price of the rooms offered ( 209 euros per room per night) we made our booking based on the description given. After our experience we feel we have been robbed and would not have paid 50 Euros per night for this dismal excuse for a hotel. If this is a typical example of your offerings then we will not be using your services again. We would much appreciate a response from yourselves regarding this matter Yours Sincerely M. Gaines-Burrill

    There was absolutely nothing at all to like about this supposed hotel

  • October 27, 2016

    • Business trip
    • Family
    • Double Room
    • Stayed 6 nights

    We have no chance to meet any staff there. Morning they left a box for check out let the key there. Two times they didn't clean my room. Bed broken also not comfortable. Room very dirty. No room service or staff you can find. i didn't use break fast but, who used says they are kidding. Room very small, not like how they informed here. For me not really good time. those bad no way to sleep. Also very expensive (Maybe i will be there for expo but not those price) Next time better sleep HBF...

    Location near to rail way. Silent zone, Clean Bathroom, good wifi

  • September 27, 2016

    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 3 nights

    1. No staff,avalible at the reception . 2. The machine for payment with card didtn work. It was issue to collect cash money. 3. Didnt clean the room and change towels . They explained to me - the the cleaner was sick !!!!. 4.Wanted to talk to the manager . They told me not avalible for now.Than asked , manager to call me and explain him about those troubles. No one called me 5. Asked for company invoice. No one send it to me until now !!!6. They carged my card without any permision .The agreement with the man on the reception, who was so un proffesional ,that manager should talk to me and give me explanation about that bad service. Than he can charge my card. They charge my card after 2 hours !!! How it happened , the machine wasnt working ???? That is not correct and shame for that service in Germany

  • August 21, 2016

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 2 nights
    • Submitted from a mobile device

    Loud music outside, small rooms with no extras. No kettle, plug sockets. One pillow. No phone. No lift. Restaurant wasn't open.

    The pokes tops outside. The train station was very close. There are shops nearby. That's it.

  • December 22, 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Good service and flexibility

  • December 7, 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Organisation was a mess and there was no cleaning before arrival and during my stay.

  • November 18, 2016

    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 4 nights

    disaster in all the aspects

    Nothing

  • September 20, 2016

    • Business trip
    • Group
    • Single Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Missing breakfest, wifi, payment by credit card

    personal

  • August 28, 2016

    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night

    The helpfulness of the staff was second to none. Very friendly service! Spotless bathroom, perfect!

There are also 4 reviews without text. These impact the overall review score.

Showing 1 - 9