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Corneliusstr. 82, Friedrichstadt, 40215 Düsseldorf, Germany
12 July 2016
7 July 2016
눉Got back in the middle of the night and there was nobody of the staff present. We told the staff we'd be out late, and they explained us how to access the hotel with a pin code. All very good! But we handed in our room key and they did not tell us they'd lock these after 11 o'clock. We called the emergency number listed on the reception, but the guy at the other end of the line was extremely unhelpful and rude. He didn't know where the keys were and just kept repeating the same sentence: a box on the reception, a box on the reception. After explaining this was not the case he hung up on me. Twice. Didn't matter if I spoke German or English. After at least thirty minutes we discovered there was a safe way back down the hallway, on the wall. No box on the reception. Apart from this incident the stay was decent. Nothing fancy, but it was okay clean... The guy behind the emergency number ruined this night for me: very rude, didn't know what he was talking about and hung up on me several times.
눇Cheap hotel, about 20-30 minutes walk from Altstadt. Good parking spots at the hotel behind closed gates. Friendly front desk staff, when theýre there to help you... Unlike what they state here, there's no staff after 11 o'clock at night!!!
4 July 2016
눇only location is okay
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