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Reviews of Barceló Hamburg This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Ferdinandstrasse 15, Hamburg City Center (Old Town), 20095 Hamburg, Germany

#119 of 362 hotels in Hamburg

Guests' Choice

Review Score

Based on 894 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.7

  • Location

    9.4

  • Facilities

    8.3

  • Staff

    8.7

  • Value for money

    7.7

  • Free WiFi

    8.2

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Showing 1 - 25

  • Reviewed: March 27, 2024

    9.0
    Wonderful
    • Business trip
    • Group
    • Superior Room
    • Stayed 1 night
    • Submitted from a mobile device

    Location was great

    Stayed in March 2024

  • Reviewed: March 13, 2024

    9.0
    Comfort and convenient
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Nothing negative

    The location is superb, close to the railway station and closer still to the main art gallery that was the purpose of this trip. Also convenient to the city centre. The hotel is comfortable and all the staff are friendly and helpful.

    Stayed in March 2024

  • Reviewed: March 4, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 1 night
    • Submitted from a mobile device

    Staff entering the room twice before the check out time. Shower is in the middle of the room.

    Breakfast was amazing.

    Stayed in March 2024

  • Reviewed: March 1, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 3 nights

    nothing

    room was clean and comfortable. size was ok. location was the best. easy to see the city. we didn't use any transportation.

    Stayed in February 2024

  • Reviewed: February 29, 2024

    9.0
    Great hotel to stay on a business trip in Hamburg.
    • Business trip
    • Group
    • Superior Room
    • Stayed 2 nights

    I can't think of anything negative.

    I stayed at Barcelo Hamburg multiple times over the years. This hotel never disappoints.

    Stayed in February 2024

  • Reviewed: February 29, 2024

    8.0
    Nice place in the center in the City
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 1 night

    There was too much noice from other locations inside the hotel. The staff knocked on the door early in the morning, for no reason.

    Every thing was almost fine.

    Stayed in February 2024

  • Reviewed: February 26, 2024

    8.0
    Well located hotel near art gallery and main train station.
    • Leisure trip
    • Solo traveler
    • Superior Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Lifts can be slow at busy times. If using the stairs to get to breakfast you still have to wait for a lift to open on first floor to walk through.

    Lick on my door was broken- staff took it seriously and gave me another room. Breakfast had a great selection. Location next to public transport and walking distance to ratshaus.

    Stayed in February 2024

  • Reviewed: February 24, 2024

    8.0
    Very enjoyable stay
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 4 nights

    Service in the restaurant when it is busy was not too good. Not enough staff

    Location of the hotel meant we could walk easily to the centre. Bedroom and bed were excellent.

    Stayed in February 2024

  • Reviewed: February 22, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 3 nights

    we asked every day to fix the showerhead which they unfortunately couldn't manage to do during the lenght of our stay. the breakfast buffet is fine, but heavily overpriced. a light, thin sheet is on the bed, but if you ask for an extra blanket you will prompty receive one.

    great location, trendy lounche and rooms, comfortable bed, friendly staff.

    Stayed in February 2024

  • Reviewed: February 19, 2024

    7.0
    good but pricy
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 1 night

    The room was a bit outdated with some scratches here, some scratches there, didn't quite fit to the price of the night. In the morning of the checkout were were three times bothered by the housekeeping as they wanted to clean the room. When we were leaving they were literally waiting outside the room.

    It's a great location close to the city center and to the train station but silent at the same time. there were no noise fro the street or from other guests.

    Stayed in February 2024

  • Reviewed: February 11, 2024

    7.0
    nice venue - very central location
    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 1 night

    the weather :-)

    location

    Stayed in November 2023

  • Reviewed: February 4, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 1 night

    not much.

    The location is quite nice. It is near the places I planned to visit. And public transports (train, bus, subway and etc) are quite easy to approach.

    Stayed in February 2024

  • Reviewed: February 3, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Ac was not working was terrible had to open the window felt like a sauna inside room. Also bathroom is waay to small im 6.2 waist 48 big fat guy taking the rest room was an issue and when i did the job place stinked for hours with the window open. Shower was good though. Our room number room by the door was broken. Asked for towels got none. Extremely expensive hotel for what it offers i found cheaper and better i had to try it.

    Room was good. Picked the basic with breakfast which was amazing but lacks variety of meat (halal stuff like Chicken) dont blame them, lots of alcohol and fresh drinks and lovely baked stuff and fresh fruits. The pillows were nice 3 types of pillows on the bed i liked it. Close to the museum and the European pass mall. Staff extremely nice waaay to nice gave me advice on where to go and let us leave the bags and roam the city after our reservation ended which they gave us 2 extra free hours. Would come again if everything is full. i liked the place. Internet is free. 8/10

    Stayed in February 2024

  • Reviewed: February 1, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The bathroom and toilet are in the room. Low privacy

    Great location and very clean

    Stayed in January 2024

  • Reviewed: January 31, 2024

    8.0
    Great location
    • Business trip
    • Solo traveler
    • Superior Room
    • Stayed 1 night

    Quality of breakfast was nothing special. In general the hotel is a bit dark and has little light.

    Great location, close to city centre and central train station. Friendly staff.

    Stayed in January 2024

  • Reviewed: January 29, 2024

    8.0
    I liked it that there were many Spanish speaking staff. Bar staff was very friendly and most of reception too.
    • Leisure trip
    • Family with young children
    • Deluxe Room City View
    • Stayed 4 nights
    • Submitted from a mobile device

    We had a room where the heating did not work properly. I believe it was 9th floor.

    The view and the location was great.

    Stayed in December 2023

  • Reviewed: January 29, 2024

    7.0
    Great location and nice hotel
    • Leisure trip
    • Solo traveler
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    I forgot items in the room when I checked out around midday. I went to collect my luggage ahead of my flight & then realised that I forgot some items. I asked reception about it and they couldn’t help because the person from house keeping who cleaned the room had already left for the day and didn’t update the log for it. I know I was at fault for forgetting stuff but it just shows that their system of keeping track of forgotten items does not work. Really unfortunate situation.

    The location was perfect and close to a lot of the tourist sights

    Stayed in January 2024

  • Reviewed: January 27, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Superior Room
    • Stayed 1 night
    • Submitted from a mobile device

    I extended my checkout because of work, still the cleaning service knocked at my door twice and 2 times somebody opened the door without knocking and asked me when I would leave. Very disturbing. Cheapest room category without bathrobe or slippers. And its still 150 EUR…

    Hotel is just some steps away from the Binnenalster area - loverly for a walk or a jog and many coffee shops and restaurants arouns

    Stayed in January 2024

  • Reviewed: January 26, 2024

    7.0
    Good
    • Business trip
    • Solo traveler
    • Deluxe Room
    • Stayed 2 nights

    The room had several small issues - not exactly what you would expect for that price. Intervention was promised after check out. Definately a second try but I had other hotels in Hamburg that did better.

    Stayed in January 2024

  • Reviewed: January 18, 2024

    8.0
    next time I will stay in the same hotel
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 3 nights

    Dark lifts ! I think they need a little more lights in the lifts we had hard time finding the floor numbers.

    Excelent location , very helpful staff , good breakfast

    Stayed in January 2024

  • Reviewed: January 15, 2024

    7.0
    Great location for solitude time
    • Business trip
    • Couple
    • Superior Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The restaurant wasn’t working

    Location and cleanliness

    Stayed in January 2024

  • Reviewed: January 7, 2024

    8.0
    Very Good
    • Business trip
    • Couple
    • Superior Room
    • Stayed 3 nights
    • Submitted from a mobile device

    bar ambiance

    clean good location

    Stayed in January 2024

  • Reviewed: January 4, 2024

    7.0
    Good choice for an accessible central location.
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 3 nights

    Breakfast pitched at too high a price and needs a more attractive inclusive offer, we went out to local cafes and saved a large amount. A few little niggles - no milk (just horrible creamer not suitable for tea); staircase ended up in back-of-house area rather than lobby (very poor practice); no menus anywhere for the hotel dinner - but we found some excellent restaurants nearby at much bettrer value than the basic €37 menu price quoted for Barcelo.

    Good hotel in an excellent location close to the Altstadt and the Hauptbahnhof. Comfortable room with most necessary facilities. Well designed building with a good ambience. Pleased with proper cups and glasses.

    Stayed in January 2024

  • Reviewed: January 4, 2024

    9.0
    A 9/10, with the only negative experience being the rushed breakfast service for 25€
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 3 nights

    The breakfast service felt rushed. We were barely seated at the table for 10min and we went to get some refill coffee. Once we returned to our seats, the table was cleared and we needed to get everything from the buffet anew. Quite frustrating after you've paid 50€ to enjoy a relaxed breakfast.

    I liked the feel of the place, the central location, the setup & quality of the room, but especially we enjoyed the staff at the reception (check-in & check-out).

    Stayed in December 2023

Showing 1 - 25

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