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Turmstr. 56, Mitte, 10551 Berlin, Germany
25 February 2016
눉The toilet pump was very noisy and it was easy to wake up the roommate while using toilet at night. The water exit in shower was not efficient enough (some water was getting out of shower in use). The most strange and unusual thing that concern our stay was the receptionist that DID NOT speak any other language except for GERMAN (and was not necessarily nice person… ). It is unbelievable for the common times that the service is note lead in English, especially when it comes to the capital of Germany… If there had not met a German guest who spoke English, we would not have probably got the room… There is no information about the reception desk opening time. During 4 days in the place, we have never seen anyone by the desk (except for the moment of check in). Maybe you should put some instructions how to work with you? When we were checking out, there was no one in the reception, and we could not reach anyone via telephone (we got reject calls). Luckily, we had paid the stay in the beginning. If we had not paid, we would have not arrived for our bus in time... We left the letter in ENGLISH (what could we do otherwise?) and said bye, leaving the key on the desk…and left. The site says that the service is in English too… Another “lie” – there is no possibility of card payment. If it had been stated in the site, I would have exchanged more money before arrival (even the main door is signed with VISA/MASTER CARD signs that means the possibility of non-cash payments) In that situation, I needed to use ATM with a very high provision so I do not think it is just… What is more, the open kitchen was used by guests as a smoking room… So the smell of cigarettes was everywhere, even though our room was for nonsmokers… You should consider changing the misleading information on your site: NO card payments, NO English speaking staff and NO smoke-free rooms. Except for that, it is a nice place.
눇The place was clean and neat. The bed comfortable. Curtains in windows ensured privacy. Small bathroom but containing everything that was needed. Hot water was ensured.
31 January 2016
8 February 2016
눇A clean location and the room had all you need. It isn't complicated to go to the city center. I would book it again.
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