little bit of dust in the lift and room ventilation

a Nespresso machine in the room

Stayed in March 2024

Suggest to have a small kettle to boil water

Location, quality of accommodation, service.

Stayed in March 2024

Noise from the street early in the morning.

Stayed in February 2024

The pillows in our bedrooms were uncomfortable. There was no tea kettle. The curtains in our room were not thick enough and thus let the early morning light through easily. A bit overpriced for the Chistmas season.

Lovely and welcoming staff. Great breakfast buffet. Great location.

Stayed in December 2023

The gym in not a gym disappointing

The staff excellent. It was wonderful.

Stayed in December 2023

The city restaurants were full due to holiday & Christmas Market visitors. We needed a recommendation & help on a place to eat. The staff simply said: 'Everything is full' without really making any effort to contact places where they have connections OR looking a bit outside the city center which was NOT completely booked. We talked later to people who ate at a restaurant nearby (outside the pedestrian zone) that was half empty. As it turned out, we ate a bratwurst at a stand in the city center because we had no indoor place to sit down and enjoy a meal. I would expect staff at a 5-star hotel to me more helpful and resourceful. One more thing - the down pillows are very luxurious but completely too thin and useless for sleeping. Please buy some thicker pillows.

The classic decor & set up of the room was exceptional. Very clean and well maintained. It is a beautiful property.

Stayed in December 2023

Geographic situation Restaurants

Stayed in November 2023

-

Cigare lounge, TOP!

Stayed in October 2023

The bar is a bit too much 80ies, and the staff present when we were there was a bit too junior to know the difference between the coctail americano (which we expected) and the hot beverage (which we got).

Excellent retaurant, great wine selection and lovely food. The room was small, but the bed and airco were a delight in the heatwave we witnessed. We did not get a chance to try the pool area, but it looked nice.

Stayed in August 2023

nothing

Atmosphere, ambiance, staff, building, bar everything

Stayed in September 2023

Attention to details

Stayed in September 2023

Nothing

Gorgeous obviously!

Stayed in August 2023

The pillows are too soft. You can't feel them. The pool should be 28 degrees but was colder. The massage and spa were closed, although it was supposed to be open

The room is very big, the bed is comfortable, large bathroom, quiet- you hear nothing from outside. There is a pool, which you almost can'd find in freiburg

Stayed in September 2023

Breakfast was a bit ordinary

Friendly staff excellent service Comfortable room Dinner was wonderful

Stayed in August 2023

It was joined buildings with long walk to rooms

It was heritage

Stayed in August 2023

Excellent food! Helpful reception staff. Even a birthday cake for my friend was produced. So kind. Thank you. Nice pool.

Stayed in August 2023

2 beds instead of a big one. And they they move easily from each other. For newly wedded couple it was disappointing..

Almost everything.

Stayed in August 2023

Passing the years the services are slowly loosing some attention that in a 5 stars Luxury hotel shall never happen: one example the room service for breakfast took already used and opened cans of marmelade... is stupid but should never happen. The shower head was full of calc...small things that can be easily solved

We are guests of this hotel sisnce more than 30 years and is always a pleasure to be here: staff location comfort is excellent

Stayed in August 2023

Kindness, elegance and vintage structure, everything perfect!! We where with kids and they have upgraded us by their own with two rooms nearby making an apartment without asking for more…really kind.

Stayed in July 2023

Bar allowed people to smoke within! Even though they had a smoking section separate, the whole bar we full of smoke, like something out of the 1980’s. The bar itself was beautifully designed. In the room no tea/coffee or water facilities provided which I’m surprised about for 5star hotel. TV in room was something out of the 1990’s

Location. Bar. Swimming Pool

Stayed in July 2023

They don’t have breakfast buffets

Good location and nice staff

Stayed in June 2023

Firmer bed pillows? Otherwise, no complaints!

Terrific hotel—caring and efficient staff, beautiful common rooms, very comfortable and HUGE room and GREAT bathroom. Wonderful lunch and late afternoon coffee and cake on the outside terrace restaurant. There’s also a pool and spa. Breakfasts generous and elegant.

Stayed in July 2023

F&B offering is very good. Overall nicely appointed facilities although the style is perhaps a little provincial and outdated.

Stayed in June 2023

view over the park

Stayed in June 2023