Reviews of Excelsior by Geisel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Schützenstraße 11, Ludwigsvorstadt, 80335 Munich, Germany
#72 of 390 hotels in Munich
Guests' ChoiceReview Score
Based on 1002 hotel reviews
8.5Score breakdown
-
Cleanliness
9.1
-
Comfort
9.1
-
Location
9.1
-
Facilities
8.6
-
Staff
9.2
-
Value for money
8.2
-
Free WiFi
8.7
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: April 16, 2024
Derry
United States of America3 Reviews7.0“Convenient to the rail station”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 4 nights
- • Submitted from a mobile device
However, many functions just don't work or are very worn. When we checked on Thursday, neither of the 2 elevators were functional. A few hours later, one was running, but bumped and shuddered on every use. On Monday, when we checked out, the ladders and tools of the elevator repairers were still scattered on the 5th floor lobby. We had not seen any actual repairers at work since Friday The most annoying thing was the smell in our room. It smelled like an entire bottle of purfume had been poured out. I could TASTE it. Even after leaving the windows open all day and leaving a note, in German , for the housekeeper, begging that no scented products be used, it was still overwhelming. When I smell ' air fresheners' being used, I always wonder what is being disguised. This would cover decomp. The scale near the bathroom was wildly inaccurate. The stopper in the bidet did not hold water. The shower tap handle fell apart in my hand but my husband was able to reassemble it. We did not try the 25 euro breakfast. At a coffee shop we got breakfast for 2 for 11 euros.
This older building has obviously been nicely redecorated. The paint and finishes are pretty. The bed is comfortable and the bedding and towels crisp and white. Our room was large and airy, with openable windows. Extremely convenient location, one block from the central rail station, which was why I chose it.
Stayed in April 2024
-
Reviewed: April 16, 2024
Eva
Canada19 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Family Room
- • Stayed 3 nights
- • Submitted from a mobile device
Elevators were not working quite frequently, No fitness facility.
Most things including a great restaurant.
Stayed in April 2024
-
Reviewed: April 11, 2024
Anca
Netherlands20 Reviews3 helpful votes8.0“Perfect location! so close by Central station and the city center, beautiful hotel”- • Leisure trip
- • Couple
- • Premium Double Room
- • Stayed 2 nights
Unfortunately the breakfast area was being renovated. The hotel organized breakfast in the next hotel. but we just went into the center, which was fine :-) Next time I would ask for a bigger room, as ours had a wall in between which made the booked room smaller than expected.
The personal and the Lobby personal very very friendly and helpful. this was great!
Stayed in April 2024
-
Reviewed: April 11, 2024
Kristina
United States of America11 Reviews10Exceptional- • Leisure trip
- • Couple
- • Classic Junior Suite
- • Stayed 3 nights
- • Submitted from a mobile device
The surrounding area has lots of construction projects, and Munich streets around the hotel need to have litter removed by Munich's public service departments, and sidewalks should be power-washed as they appeared very dirty.
We can't say enough about Julian! He was at the reception counter when we arrived and was excellent for customer service reasons. We are seniors, and my husband has some mobility issues, but Julian was very knowledgeable about Munich and helped us plan tour venues suitable for mobility challenges. The hotel accommodations were great, breakfast was good, and the hotel decor was very inviting and restful.
Stayed in April 2024
-
Reviewed: April 11, 2024
Kathi
United States of America2 Reviews10“We thought the Excelsior was overall a very good hotel!”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
The lack of temperature control in the room- super hot! Had to keep windowi open and it was noisy!
Location was great! The room itself was lovely, bathroom terrific!
Stayed in April 2024
-
Reviewed: April 10, 2024
Mrs_terrone
United States of America6 Reviews10“2 thumbs up”- • Leisure trip
- • Family with young children
- • Classic Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
N/A
Excellent location and staff was amazing!
Stayed in April 2024
-
Reviewed: April 5, 2024
Sabiha
India88 Reviews8 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Premium Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Nearby to central Station.. Breakfast was good
Stayed in February 2024
-
Reviewed: April 5, 2024
Steve
United States of America23 Reviews1 helpful vote9.0“Close to train station and only 10 min walk to old town.”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Comfortable bed. Very clean room. Bathroom stocked. Soft towels. Bathrobes and slippers.
Stayed in April 2024
-
Reviewed: April 4, 2024
Hadji
Cyprus1 review1 helpful vote9.0“When construction is completed the hotel will have better rating. Friendly staff. Confy rooms”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 4 nights
Area outside hotel was with lots of rubbish. A lot of construction in the area.
Friendly staff, confy rooms, easy access to trains and trams.
Stayed in April 2024
-
Reviewed: April 3, 2024
Alessandro
Italy64 Reviews6 helpful votes8.0Very Good- • Leisure trip
- • Solo traveler
- • Premium Single Room
- • Stayed 2 nights
- • Submitted from a mobile device
Close to the city center
Stayed in April 2024
-
Reviewed: April 1, 2024
Sinem
Turkey16 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Good location, very comfortable room, delicious breakfast
Stayed in March 2024
-
Reviewed: March 28, 2024
Jennifer
Australia5 Reviews9.0“Would stay here again”- • Leisure trip
- • Solo traveler
- • Classic Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Good location, room was large with good amenities , e.g. fridge. Friendly staff. Fabulous breakfast.
Stayed in March 2024
-
Reviewed: March 27, 2024
Brcny
Turkey31 Reviews3 helpful votes7.0“Good Enough”- • Leisure trip
- • Family with young children
- • Premium Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
We have arrived early and the receptionist told us the room will be ready in an hour so we came back an hour and a half later but the room was still not ready which was not a big problem but this time there was another person on the reception and when we explained him the situation he didn't even let us talk and talked back to us like he was in a fight in a very rude manner (I don't know his name but he was wearing local German outfit not a suit.. Other than him, the other staff were very nice and welcoming. The pilows were very bad.
The breakfast and the location was good! You get 10€ refund if you don't use the housekeeping. The room was big enough and comfortable. The baby crib and the bedding was very good.
Stayed in March 2024
-
Reviewed: March 24, 2024
Barbara
United States of America6 Reviews7.0“Good hotel for a shorter stay”- • Leisure trip
- • Solo traveler
- • Classic Single Room
- • Stayed 2 nights
The room itself was a bit depressing, wouldn't have wanted to stay for a long time. The location is perfect for walking but not a nice area.
Fine hotel, location great for walking to downtown and arriving / leaving by train. Great breakfast buffet. Some Bavarian charm, if a bit artificial and overdone in places.
Stayed in March 2024
-
Reviewed: March 22, 2024
Eirini
Greece13 Reviews10Exceptional- • Leisure trip
- • Couple
- • Premium Double Room
- • Stayed 3 nights
we loved everything. Breakfast, location, space. Most of all the staff was super kind and helpful. Would definitely visit again
Stayed in March 2024
-
Reviewed: March 22, 2024
Jelena
Serbia8 Reviews10“Great hotel at great location”- • Business trip
- • Solo traveler
- • Classic Double Room
- • Stayed 3 nights
Power outlets are basically on the floor, with no dedicated one next to the night lamp.
Hotel is in a great location right on Stachus Passage. Very conveniently it has a Rewe supermarket next to it. Room (double room) was comfortable, with separate closet, small sofa and queen-sized bed. Breakfast is great, a variety of food, with prosciutto and salmon, scrambled eggs made for you on request.
Stayed in March 2024
-
Reviewed: March 22, 2024
Etienne
South Africa40 Reviews2 helpful votes9.0“Very enjoyable stay.”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing
Very well situated, near train station and old Town. Beautiful hotel. Decor beautiful, staff very friendly.
Stayed in March 2024
-
Reviewed: March 20, 2024
Nasos7
Greece15 Reviews3 helpful votes10“Perfect !!!!!”- • Leisure trip
- • Family with young children
- • Premium Double Room
- • Stayed 6 nights
- • Submitted from a mobile device
Everything was perfect. Clean, COMFORTABLE, spacious and quite room. In a very central location. Helpful polite stuff. Perfect breakfast. 10/10
Stayed in March 2024
-
Reviewed: March 20, 2024
Angela
Germany42 Reviews7 helpful votes8.0“Great value middle in the city”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Furniture becoming a bit dated
Location, breakfast, staff
Stayed in March 2024
-
Reviewed: March 19, 2024
Valory
United States of America4 Reviews10“The best experience was the true feeling of being in Bavaria with the traditional decor and comfort.”- • Leisure trip
- • Solo traveler
- • Classic Double Room
- • Stayed 4 nights
The bed pillows could have been larger.
What a fantastic location. Steps from the main train station in Munich. I was able to manage my two large pieces of luggage easily via the lift right off the street.
Stayed in March 2024
-
Reviewed: March 17, 2024
Simona
Austria20 Reviews1 helpful vote10“Very good hotel and restaurant.”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Room doors are extremely noisy. Guests are leaving the hotel early morning and one can hear laud bang of doors closing.
Very good beds, pillows and duvet. Quality toiletries. Pleasant surprise to find bathrobes and sleepers in the room. Convenient stocked and good price for minibar products. Breakfast very good, eggs and omelets made by orders, smoked salmon, quality cheese on buffet. Large variety of coffee. Very good restaurant for dinner
Stayed in March 2024
-
Reviewed: March 15, 2024
Kasey
United States of America3 Reviews10“We were able to rest well at this hotel between daily excursions all around the beautiful city of Munich.”- • Leisure trip
- • Family with young children
- • Classic Double Room
- • Stayed 4 nights
- • Submitted from a mobile device
No complaints!
Great location and very friendly and helpful staff! Breakfast was also fantastic! My kids (23 and 13) also loved it!
Stayed in March 2024
-
Reviewed: March 15, 2024
I-chieh
Australia26 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Premium Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
The room didn't come with kettle but upon request they were happy to bring one.
The hotel was nicely decorated, renovated room was very comfortable, breakfast was excellent and staff are always friendly and helpful.
Stayed in March 2024
-
Reviewed: March 12, 2024
Mario
United States of America78 Reviews3 helpful votes10“This hotel was simply wonderful, and the style that we appreciate while in Munich, totally Bavarian.”- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Excellent breakfast with many choices in a beautiful Bavarian restaurant setting
Stayed in March 2024
Guests also reviewed these properties:
-
ibis Styles Kingsgate HotelMelbourne, Australia
-
Comfort Inn JacksonJackson, USA
-
The Terrace Hotel at Lake JunaluskaLake Junaluska, USA
-
B&B Il Sentiero nel BoscoFoligno, Italy
-
Apartment Max&MaraRust, Germany
-
Nihi Kai Villas Unit #823Koloa, USA
-
B&B Il TralcioPonte di Piave, Italy
-
Hôtel Le HoggarTaverny, France
