Having to enter all of our passport information right at checkin was really inconvenient as we were trying to make it out to restaurant before it closed and had hungry kids jumping around. Would be nice to have an option to enter ahead of time as some properties do. Otherwise, really great place to stay. Just know it will take a second to check in

It was such a cute little.space with a gorgeous view of the monastery from the balcony. Appreciated being able to use the fridge in the basement and the ease of parking. Great location for leisurely walk to dinner/coffee

Stayed in April 2024

It is shame that they do not serve breakfast, I would have loved to eat in the wonderfully decorated dining room!!, but closely there are lots of bakeries. Höfler allowed us to sit inside with our little dog and they had lots of choice! Very very nice!

We loved how easy reachable it is, well signalised too. We loved the exquisite decorations, the eating room is very very nice. Our room had a nice balcony to seat and read on!.

Stayed in April 2024

No breakfast

Simple check in

Stayed in April 2024

Old furnitures No staff that you can want help or guidance A little bit expensive for only sleeping. (Their system is like ibis budget hotels) Extra daily tax/per person that you pay additional to payment of the booking.com

Location Size of the room Easy self checking

Stayed in April 2024

Extra charge for parking.

The location of the hotel is very good. It so close the public transportation. The room is clean and tidy.

Stayed in March 2024

There was no breakfast, the coffee machine was confusing and there were no people around to give instructions.

Stayed in March 2024

The check-in machine was horrible…better hire someone to reception because that check-in machine is full of errors. For example we paid for parking even tho we hadn’t…

Good location, great room

Stayed in March 2024

One of our bathrooms had an overwhelmingly bad cigarette smell.. it was otherwise clean, but the smell was horrible.

Considering the price it's a very good place to stay. We liked the excentric decorations.

Stayed in March 2024

No human reception

Unique

Stayed in March 2024

The bed was very soft. Most people will be happy but I prefer a firm mattress.

The location was very good. A few blocks from the train station and downtown.

Stayed in February 2024

We arrived late, there is no staff supposed to be there. It is ok. But the machine to produce the room keys is having a problem. But anyway we managed to get at least one room card for each room.

Nice room with good parking place!

Stayed in February 2024

The facilities are a bit old.

The room is really big.

Stayed in February 2024

Very small room, feels claustrophobic.

Beautiful building, very clean. Nice decorations and very close to city center. Nice bathroom.

Stayed in February 2024

Nothing

We were given a really nice room that had an outdoor seating area. I don't think it was what we booked because it slept 3. The bathroom had been redone with some beautiful tile and we very happy to find that the wardrobe included some extra blankets and a kettle. There is no reception area but the staff were quick to communicate by messaging. They held our luggage for us after check-out time. The location was perfect for us and I only wish we could have stayed longer than 1 night. The hotel is a great value.

Stayed in November 2023

Would have liked a fridge. I wish someone had explained how the basement eating area worked. I didn’t know about it initially, and it wasn’t clear how it was to be used until another guest explained it to me.

Excellent location, so close to train station (3 mins) and the shops and restaurants. Very comfortable, clean room. There was a nice area in the basement for guests to eat their own food.

Stayed in January 2024

The check in and check out process was supposed to be done over an automated system but it wasn't able to find our reservation on either try so had to bother a disinterested employee (?) at check in and just left at check out. Double room was too small for two people, barely any room to move. Heating systems didn't seem to work too well (in the double room), heating in the single room was fine. 1 hour before check out there was a knock on the door by the cleaner - was not great, since if we didn't answer the cleaner would be coming in at an indecent time. If the room is known to be checked out from, there is no need to do that before the check out time. Tv being connected to the wifi could also have been a good touch.

The location was good in relation to the centre. The single room was good in size. The bathrooms were very stylish and chique! In general the bathroom facilities were quite good, seems to be made up in a modern way recently.

Stayed in December 2023

The room was smaller than expected. There wasn’t breakfast.

I liked the checkin process, very easy.

Stayed in December 2023

4 person family room was a bit too small for all of our luggage.

Great location. Close to town centre. Large bathroom with a lovely big shower. Very welcome after a day in the rain at the Neuschwanstein castle. Unique house, well decorated and furnished. Self checkin went smoothly

Stayed in December 2023

There is no cafe in the property. Would have to walk out to get some food within 5 mins

Cosy breakfast lounge available for us to use! Very pretty with cups and plates to use.

Stayed in November 2023

The pillows

The decorations and the balcony

Stayed in December 2023

The staff was really helpful and friendly. The location also is not so far from the Bahnhof and the town.

Stayed in December 2023

Room was comfortable. Close walk to town centre. Off street parking. Enjoyed our stay.

Stayed in December 2023

Location a short walk from the train station was a big plus. Room was spacious, clean and beds were comfortable.

Stayed in November 2023

Just a bit tight for space.

The property is right in town, close to restaurants & shops & about a 2 minute walk to shuttle bus for Neuschwanstein Castle. We stayed in a family room which was a bit tight for space but had a great shower. The check in was all done at a terminal…easy but impersonal.

Stayed in November 2023