Choose your preferred language. We speak English (UK) and 42 other languages.
Most often used by people in the United Kingdom
Flottwellstraße 18, Mitte, 10785 Berlin, Germany
17 May 2016
9 May 2016
눉A pleasant enough stay, however for the money you can easily find better value in Berlin. Not really a hotel, more serviced apartments with a reception closing at 22:30 and very strict check out time of 11:00, which to my utter bewilderment if you exceed to will be charged. I presumed Check Out would be at Midday (especially on a Sunday) for an establishment costing in excess of 100 Euro night, after all not a back packing hostel. However it was only brought to my attention just after midday that I had exceeded check out time when "Benny the Receptionist" knocked on my door (no phone in room) and informed me. I had just finished packing so apologised and was at reception within a couple of minutes. Benny proceeded to lecture me on the importance of checking out on time at stated all explained in the Terms and Conditions, regardless of the fact I was not aware of this 11 am time. He informed he will be increasing my bill of 356 Euro with a penalty of 15 Euro. I was amazed he would do this, it did seem exceptionally petty and made clear my dissatisfaction with this. I did refuse to pay this and ask to speak the the General Manager, a request that Benny refused. As my credit card details where on file he proceeding to charge the inflated amount. At which point I walked out in disgust. For the sake of 15 Euro to spoil a customers stay is ludicrous, shows a total lack of common sense and respect the customer. I hope the General Manger will contact me and apologise for the attitude and actions of his employee as it fell well short of being acceptable. In my view Footwell Hotel has stolen 15 euro from me. I would advise anyone to stay on a less draconian establishment.
눇A good location if you are Berlin as a non-tourist as close to U-Bahn station on the U1 and U2 and 10 min walk into Potsdamer Platz. If your going as a tourist I wouldn't recommend, more a residential part of town. Staff at check where very pleasant, efficient and professional as I have found in my numerous visits to Berlin.
15 March 2016
눇The room was really nice, comfortable and very clean. The bathroom and kitchenette were well-equipped and also super clean. We liked everything about the hotel. The staff was extremely positive, kind, helpful and willing to give all the info we needed. The hotel parking is located in the underground garage so very safe and not too pricey. The ubahn station was only minutes away.
You can get these deals for free by subscribing to our newsletters. You can even choose your favourite destinations to receive personalised deals.
Get started now by entering your email address. We'll instantly send you a link to our Deal Finder!