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Berliner Freiheit 2, 53111 Bonn, Germany
4 July 2016
눉Bar poorly stocked. Layout of Gym/Pool/Sauna area is odd. Many facilities appeared to cost extra. A room with a view of the river? - 'extra', Wi-Fi in the room? - 'extra', (unless you join the Hilton HHonours club). - I've already paid near €200 a night, thanks - the least I'd expect is Wi-Fi. City tax should be factored into the initial price offering, not charged on checkout.
눇Good location within walking distance of the City Centre, Close to tram station, and to boat stations for trips on the river. Excellent breakfast facilities. Friendly and helpful staff.
30 June 2016
눉Unpleasant and very unhelpful staff, had a nightmare problem at check in, my card was declined for the guarantee, and even though I explained that it would have cleared by the following day, they kept saying they could not check me in, while at the same time saying that if I went somewhere else they'd charge me for no show (how does that work, when I am standing there in front of you??).. Had to give over 300 Eur cash so they would consent to Check me in, Wich is appalling. Apart from saying 'it's the policy, it's the policy' the staff did not try in any way to offer any solution or understand the situation. I felt held hostage, being in the absurd situation where I couldn't check in, but couldn't go somewhere else or cancel the second night either. It was ludicrous. Will not be staying at a Hilton ever again.
27 June 2016
눉Everything is old, bathroom smells bad, wifi is terrible and don't bother calling reception (because there is usually one person, that person doesn't have time to answer the phone).
눇Some nice staff (not all)
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