No refrigerator or minibar in the room. Single room is pretty small. Shower is a little small too.

Pretty clean and calm place.

Stayed in April 2024

The hotel is located beside the train station, so naturally you hear the train. If you area very sensitive sleeper I recommend to bring earplugs.

The staff was super friendly and went out of their way to accommodate me. They even provided me with a kettle I could use and keep in my room. The beds were super comfortable and the space was big enough for one person. I even had space to do yoga and work and it felt good! The shower had nice warm water and everything was clean.

Stayed in April 2024

Would be nice to have had a bakery or shop slightly closer

Location suited the purpose of my travel perfectly, may not be ideal for everyone, as is not in a pretty part of town, but close to train station and other transport

Stayed in March 2024

Somewhat spartan room, slightly dated and bad hair dryer.

Quick and easy checkin, clean room and decent bed.

Stayed in March 2024

The location was ok, close to tram station, two affordable restaurants with good food are just around the corner, no bakery close by, don’t count on the drawer especially if you have long hair. Recommended and will book again.

Stayed in March 2024

I think the blankets should be a bit more bigger to accommodate an adult.

The breakfast and the room service were excellent. Very punctual and very clean. Every day new towels and sheets were given with clean bathroom.

Stayed in February 2024

Uncomplicated fast check in, good price for the room, free parking on the street in front of the hotel...

Stayed in February 2024

Checkout time is 11:00 but at 10:30 the service enters my room - learn to knock at the door at least

Clean and cheap, small but good breakfast

Stayed in January 2024

None.

Centrally located, near a tram/bus stops that go to the Old Town. Good value for a short stay. Room was quite spacious and clean. I had a comfortable stay.

Stayed in January 2024

When I arrived, the window was open and heat turned off. It took nearly 3 hours before it was comfortable enough to remove my jacket. The hotel staff should make an effort to turn on the heat in the room before guests arrive. It wasn’t very welcoming.

The location was easy to access. Free parking on the street. The view from the fourth floor was nice.

Stayed in January 2024

I had a single room, very small as should be expected. Clean room and bathroom. it was everything I needed at a great price.

Stayed in December 2023

Hotelo is a modern building about 15min walk from the main train station. Currently there is road/bridge constructions to navigate but once you know the location of the hotel (i.e., going through the fast food car park), it was easy to get to. Room use key pads instead of keys or swipe cards. Staff a friendly and helpful.

Stayed in December 2023

The staff were very friendly and helpful. Good and fresh breakfast.

Stayed in December 2023

Nothing. All was fine.

Nice room. Good furniture arrangement. Good value breakfast. Good security.

Stayed in November 2023

Problem of not being able to join breakfast after i was UPSOLD breakfast but nobody mentioned a word about it.

There were a few hiccups....... such as that I paid breakfast after staff recommendation but could not join in the end. That was disappointing really. Besides that staff were really friendly, willing to assist with finding my lost car key. Parking is reasonable at 12.50Eur per night - the location is NOT central and with construction it was difficult for me to get around. I had wished public scooters were available at least, but that was not the case either (probably as the location is a bit off inner city area). Such I was late both days for my seminar as I had to walk (run) for 2km ..... :( Would urgently recommend the otherwise professional and well-organized management to find options to have scooters available for guests (perhaps a cooperation with scooter providers to ensure 2-5 scooters being available at all times??) to remedy the location problems and, any issues with getting around to locations not close but not 5km away either such as the main station and seminar areas such as e.g. B_Fabrik at Bergheimer Str 104 !

Stayed in September 2023

Nothing particular.

The room was very clean and I had good space for one person. The heating was great. I could use Wi-Fi without any problems. The location was a little bit far from the station.

Stayed in November 2023

The floor in the bathroom was not cleaned. The breakfast provided a very limited choice. The elevator did not arrive up yo the last floor, so I had to carry all my luggage by myself for one floor.

Stayed in October 2023

None

Cleanliness

Stayed in October 2023

It was clean and good located

Stayed in October 2023

Good

Stayed in October 2023

The treatment of the staff, no one is friendly.

Good location

Stayed in September 2023

Relaxed atmosphere and the staff were very friendly. Was nice short stay.

Stayed in August 2023

The hotel is located fairly close to the central station and there is a tram station nearby to go to the city centre

Stayed in September 2023

The hotel is currently not very easily accessible due to road repairs. My room was on the 5th floor, while the elevator only reached the 4th floor, and, still worse, only 3rd floor on the way down since the button on the 4th floor was out of order. The air-conditioning in the room blew cold wind into my head and could not be turned off or reset.

It is a budget hotel not far away from the Heidelberg main station and relatively easily accessible from the city centre. My small single room was quite comfortable and well-lit and had everything I needed. The breakfast was fine and the staff quite nice.

Stayed in September 2023