Templerstraße 6, Altstadt, 55116 Mainz, Germany
#6 of 40 hotels in Mainz
Guests' ChoiceBased on 279 hotel reviews
8.5Cleanliness
8.9
Comfort
9.0
Location
9.5
Facilities
8.6
Staff
9.1
Value for money
7.7
Free WiFi
8.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: March 25, 2024
Mike
SpainFrom the Mainz train station it’s close room was amazing staff was great next time I’m in town for work I will be back next time I need to have your breakfast
Stayed in March 2024
Reviewed: March 19, 2024
Ziv
United KingdomNice comfortable large room face to the rhein river. Easy parking
Stayed in March 2024
Reviewed: March 4, 2024
Naj
Saudi ArabiaThe breakfast was yummy but they need to enhance the Breakfast Varieties , the live music vibe at the main lounge was nice, but a genuine change of the sound system is must. the poor and bad sound system was cranky and hazy all night long that totally ruined the live music show . The microphone volume was too low , very hazy and does not appear to be working properly at all which destroyed the good music and vibes.
The view , the vibe at the lounge . would like to thank Mr. Rasheed and Miss. Marwa Mussa from front desk for the good service, ambiance and hospitality I experienced. Also I would like to thank the restaurant Chiefs and staff for their kind attitude and overwhelming hospitality
Stayed in February 2024
Reviewed: February 22, 2024
Scott
IrelandThe price was a very high for what we received. We were slightly expecting a bit more. And we’re not very happy with the deposit they took from us when checking in, with no mention of this anywhere before booking
The room was nice and spacious. And I like the availability of a bath and a shower (which we separate ). The room was fully stocked up with towels and everything required for the spa and also some lady toiletries which was great
Stayed in February 2024
Reviewed: February 14, 2024
Mo
United KingdomThe room were spacious and very comfortable, and breakfast was fantastic with lots of varieties and great staff.
Stayed in January 2024
Reviewed: February 1, 2024
Mohammed
IraqNothing
Everything, without a doubt.
Stayed in January 2024
Reviewed: January 29, 2024
Johannes
FranceRoom temperature too high.
No comment. This was I was expecting for this price level
Stayed in January 2024
Reviewed: January 16, 2024
Mary
IrelandNothing.all excellent.
Excellent staff beautiful hotel great location. Fabulous.
Stayed in January 2024
Reviewed: December 16, 2023
Jad
LebanonNothing in particular
Room Breakfast and stagg
Stayed in November 2023
Reviewed: December 9, 2023
Ching-hui
GermanyThey didn’t have a key drop box but it is mentioned in their welcome email. And it was confusing for us because one of the staff say they don’t have one while the other says they do. I found the breakfast overpriced.
The room was spacious and it’s located right next to the river.
Stayed in November 2023
Reviewed: December 6, 2023
Davies
United KingdomThe pillows were too soft for me, had a very stiff neck in the morning.
The property was very clean and it had everything that you needed.
Stayed in December 2023
Reviewed: December 2, 2023
Michele
GermanySelection of food in Restaurant is kind of strange ! Not acceptable in 5 star that after breakfast you can not get any food till early evening ! Bar should at least offer some bar snacks …..
Excellent room comfort ! Very nice Bar area …
Stayed in November 2023
Reviewed: November 25, 2023
Fritz
GermanyPricey bar
Open Lobby
Stayed in November 2023
Reviewed: November 24, 2023
Emma
GermanyStaff in the bar area spent more time hugging each other than serving, and when served it was with an attitude! Pity because nice location in restaurant, would be nice to sit longer and enjoy… Bath in room did not work, mentioned it next morning, not fixed for 2nd night stay.
Great location, clean and modern. Big breakfast selection, nice room with view. Very nice swimming pool.
Stayed in November 2023
Reviewed: November 13, 2023
Leon
GermanyO.
They always treat us like family.
Stayed in November 2023
Reviewed: November 8, 2023
Matt
AustraliaUnable to control temperature in the three rooms. Unbearably hot in two. We were able to open the window in the third.Elements of the hotel are looking a little tired.
Great location to the old town and the river. Comfortable bed and good facilities.
Stayed in November 2023
Reviewed: November 2, 2023
Palmari
BrazilThe courteous and efficient manly oh of the staff. We wish to coment on particular Ms Stella Rink of the Dining Room for her outstanding service and her kind attention to the guest’s request.
Stayed in October 2023
Reviewed: October 19, 2023
Waisamu
AustraliaGot unlucky and the bathroom in the first room had areas that were overlooked, but we were given another room as soon as we mentioned this.
Second stay here. As usual, the staff was very helpful. Plus they had incorporated a suggestion I made after the last visit on another site and brought in luggage racks into all the rooms.
Stayed in September 2023
Reviewed: October 13, 2023
Tanya
United States of AmericaWish I would have had wash cloths in my room. Started off with them on Day 1, but as my visit progressed they were never replaced. Wish I could have been allowed to use my points for this visit since I was there for 6 nights. Wish it would have been more obvious the availability of newspapers to guests and also coffee in the morning in the lobby area near the restaurant.
Gym, WIFI, water in lobby.
Stayed in October 2023
Reviewed: October 1, 2023
Juan
United States of AmericaSpectacular hotel right on the Rhine. Very close to old town. Super friendly and helpful staff
Stayed in October 2023
Reviewed: September 26, 2023
Cristina
Canadathe room was too cold and we didn't know how to adjust the temperature, they should have a written information on how to adjust it
the restaurant is excellent!!
Stayed in September 2023
Reviewed: September 25, 2023
Sanjay1103
IndiaMy shirt stay
Surreal experience and a memory for life. One of the best lounge service you can experience in any hotel chain on the planet
Stayed in September 2023
Reviewed: September 23, 2023
Carmen
United States of AmericaEverything was great. No complaints except pricey breakfast.
Breakfast was pricey but convenient. Location was great. Parking was convenient.
Stayed in August 2023
Reviewed: September 20, 2023
Patrick
United States of AmericaNo spa open was out of service??
Location and the restaurants
Stayed in September 2023
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