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Reviews of Hyatt Regency Mainz This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Templerstraße 6, Altstadt, 55116 Mainz, Germany

#6 of 40 hotels in Mainz

Guests' Choice

Review Score

Based on 279 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    9.0

  • Location

    9.5

  • Facilities

    8.6

  • Staff

    9.1

  • Value for money

    7.7

  • Free WiFi

    8.6

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

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Showing 1 - 25

  • Reviewed: March 25, 2024

    10
    Loveeeeeee it
    • Business trip
    • Solo traveler
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    From the Mainz train station it’s close room was amazing staff was great next time I’m in town for work I will be back next time I need to have your breakfast

    Stayed in March 2024

  • Reviewed: March 19, 2024

    9.0
    Very good hotel
    • Leisure trip
    • Family with young children
    • King Room with River View
    • Stayed 1 night

    Nice comfortable large room face to the rhein river. Easy parking

    Stayed in March 2024

  • Reviewed: March 4, 2024

    8.0
    Best suited for nature and quietness lovers
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 2 nights

    The breakfast was yummy but they need to enhance the Breakfast Varieties , the live music vibe at the main lounge was nice, but a genuine change of the sound system is must. the poor and bad sound system was cranky and hazy all night long that totally ruined the live music show . The microphone volume was too low , very hazy and does not appear to be working properly at all which destroyed the good music and vibes.

    The view , the vibe at the lounge . would like to thank Mr. Rasheed and Miss. Marwa Mussa from front desk for the good service, ambiance and hospitality I experienced. Also I would like to thank the restaurant Chiefs and staff for their kind attitude and overwhelming hospitality

    Stayed in February 2024

  • Reviewed: February 22, 2024

    7.0
    I’m not sure I’d come back unless I got a really good deal.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The price was a very high for what we received. We were slightly expecting a bit more. And we’re not very happy with the deposit they took from us when checking in, with no mention of this anywhere before booking

    The room was nice and spacious. And I like the availability of a bath and a shower (which we separate ). The room was fully stocked up with towels and everything required for the spa and also some lady toiletries which was great

    Stayed in February 2024

  • Reviewed: February 14, 2024

    9.0
    Perfect
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 3 nights

    The room were spacious and very comfortable, and breakfast was fantastic with lots of varieties and great staff.

    Stayed in January 2024

  • Reviewed: February 1, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Everything, without a doubt.

    Stayed in January 2024

  • Reviewed: January 29, 2024

    8.0
    Rather good and well located
    • Business trip
    • Group
    • Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Room temperature too high.

    No comment. This was I was expecting for this price level

    Stayed in January 2024

  • Reviewed: January 16, 2024

    10
    Top marks.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing.all excellent.

    Excellent staff beautiful hotel great location. Fabulous.

    Stayed in January 2024

  • Reviewed: December 16, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Queen Room - Club Access
    • Stayed 1 night

    Nothing in particular

    Room Breakfast and stagg

    Stayed in November 2023

  • Reviewed: December 9, 2023

    8.0
    All in all it was a good relaxing weekend
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    They didn’t have a key drop box but it is mentioned in their welcome email. And it was confusing for us because one of the staff say they don’t have one while the other says they do. I found the breakfast overpriced.

    The room was spacious and it’s located right next to the river.

    Stayed in November 2023

  • Reviewed: December 6, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    The pillows were too soft for me, had a very stiff neck in the morning.

    The property was very clean and it had everything that you needed.

    Stayed in December 2023

  • Reviewed: December 2, 2023

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Selection of food in Restaurant is kind of strange ! Not acceptable in 5 star that after breakfast you can not get any food till early evening ! Bar should at least offer some bar snacks …..

    Excellent room comfort ! Very nice Bar area …

    Stayed in November 2023

  • Reviewed: November 25, 2023

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Pricey bar

    Open Lobby

    Stayed in November 2023

  • Reviewed: November 24, 2023

    7.0
    Don’t wait for bar staff, walk to town, it will be faster
    • Leisure trip
    • Travelers with friends
    • Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Staff in the bar area spent more time hugging each other than serving, and when served it was with an attitude! Pity because nice location in restaurant, would be nice to sit longer and enjoy… Bath in room did not work, mentioned it next morning, not fixed for 2nd night stay.

    Great location, clean and modern. Big breakfast selection, nice room with view. Very nice swimming pool.

    Stayed in November 2023

  • Reviewed: November 13, 2023

    10
    Exceptional
    • Business trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    O.

    They always treat us like family.

    Stayed in November 2023

  • Reviewed: November 8, 2023

    8.0
    Great location, but need better temperature control in rooms.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Unable to control temperature in the three rooms. Unbearably hot in two. We were able to open the window in the third.Elements of the hotel are looking a little tired.

    Great location to the old town and the river. Comfortable bed and good facilities.

    Stayed in November 2023

  • Reviewed: November 2, 2023

    10
    Stella Rink makes a good picture of the hotel.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The courteous and efficient manly oh of the staff. We wish to coment on particular Ms Stella Rink of the Dining Room for her outstanding service and her kind attention to the guest’s request.

    Stayed in October 2023

  • Reviewed: October 19, 2023

    10
    The location is unbeatable and the staff, so helpful and accomodating. Will always be our favorite hotel in Mainz.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Got unlucky and the bathroom in the first room had areas that were overlooked, but we were given another room as soon as we mentioned this.

    Second stay here. As usual, the staff was very helpful. Plus they had incorporated a suggestion I made after the last visit on another site and brought in luggage racks into all the rooms.

    Stayed in September 2023

  • Reviewed: October 13, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Queen Room
    • Stayed 6 nights

    Wish I would have had wash cloths in my room. Started off with them on Day 1, but as my visit progressed they were never replaced. Wish I could have been allowed to use my points for this visit since I was there for 6 nights. Wish it would have been more obvious the availability of newspapers to guests and also coffee in the morning in the lobby area near the restaurant.

    Gym, WIFI, water in lobby.

    Stayed in October 2023

  • Reviewed: October 1, 2023

    10
    Terrific modetn hotel on the Rhine in a perfect location to visit old town
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Spectacular hotel right on the Rhine. Very close to old town. Super friendly and helpful staff

    Stayed in October 2023

  • Reviewed: September 26, 2023

    10
    very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights

    the room was too cold and we didn't know how to adjust the temperature, they should have a written information on how to adjust it

    the restaurant is excellent!!

    Stayed in September 2023

  • Reviewed: September 25, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room with River View
    • Stayed 3 nights
    • Submitted from a mobile device

    My shirt stay

    Surreal experience and a memory for life. One of the best lounge service you can experience in any hotel chain on the planet

    Stayed in September 2023

  • Reviewed: September 23, 2023

    10
    Great location.
    • Leisure trip
    • Group
    • Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything was great. No complaints except pricey breakfast.

    Breakfast was pricey but convenient. Location was great. Parking was convenient.

    Stayed in August 2023

  • Reviewed: September 20, 2023

    8.0
    Great location in town
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No spa open was out of service??

    Location and the restaurants

    Stayed in September 2023

Showing 1 - 25

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