Some receptionists were very arrogant and only offering Prosecco to some of the guests, which was a bit rude as it was there at the reception in front of all guests. They were also kind of making fun of my parents, maybe we were not the style of tourists they look for, but well we paid for it like anybody else. Another thing they don’t mention is that you have to pay (a lot) for the luggage storage. Also the location is close to public transport but very bad, specially at night. I recommend staying in another area if you are on a family trip.

The hotel is very nice and the rooms as well. Everything clean and comfortable. We met a receptionist very kind on the first day who let us do an early check in, which was perfect after a 22h flight. We also met a very nice maintenance man who helped us around the building as it was like a maze.

Stayed in March 2024

Room was dry and stuffy, I woke with a headache

Location is excellent with proximity to main station.

Stayed in April 2024

Nothing actually but the fact that there is everything in the room except toothbrush with toothpaste and some other stuff

The location and convenience of the checking in and out

Stayed in March 2024

Good location Good breakfast

Stayed in March 2024

Nothing

Very well equiped.

Stayed in March 2024

The check-in was not very smooth but got fast support from staff.

The location is great for a short trip.

Stayed in February 2024

Tge location was really good. The reception was very helpful and friendly.

Stayed in March 2024

The refrigerator was missing

Nice bed and shower

Stayed in March 2024

Noise outside

Location

Stayed in March 2024

Quite a small room and bathroom.

Very comfortable beds. Great location. Clean. Nice breakfast.

Stayed in February 2024

Clean hotel and great location next to the central station

Stayed in March 2024

Knocking at the door at 8.30am to have the room done!

Stayed in March 2024

On-line check-in was tedious, particularly after a long day's travel.

Good location - close to main station and a good Italian restaurant round the corner. Room clean and comfortable. Good breakfast.

Stayed in February 2024

Location is very close to the main train station. Check in is easy and there are staff around to help check in. Room is very clean.

Stayed in February 2024

Nothing actually

Great location and clean

Stayed in February 2024

Location. Rich breakfast

Stayed in January 2024

Little expensive, staff was not so helpful

Decoration, location, breakfast, comfort

Stayed in January 2024

auto check in system, it took long time.

location, cleanness, breakfast the facility was not especially delux, but good enough

Stayed in January 2024

Bathroom had sewage smell. We needed to ask for a new room. Shower stall door cant be closed. The rest room got soaking wet from the shower.

Great location!! Across from Frankfurt main train station. There are plenty of food choices in the train station and near by area. Very convenient. Room is good size. Bed is comfy. Staffs were wonderful. Situ, if I spell it right, was awesome ans extremely helpful. He fixed our issue in no time. He knows his job and very accommodating. Thanks Situ!!!

Stayed in January 2024

Good location right opposite Frankfurt HBF; Self check-in is smooth; Value for money :)

Stayed in December 2023

Feeding of data during check-in is no fun, considering everyone reaches Frankfurt after long journeys. (Alternately they should take all info before booking which can automatically fill up the forms during check-in ). I was not given a choice to choose my room by the automated system. Hence I got a 2nd floor room at the very back of the floor which was exactly 120 steps ( 90 mts!!! ) from the elevators 🙁. Another Major issue for me was that they had RUM hand and Body wash. This is not a great idea for a hotel catering to international travellers. At least toiletries should be NEUTRAL!!! So guests of all ethnicities can avail without confusion. Fortunately I had my soap which I used during my 4 day stay as they did not have any other body/hand wash.

The hotel was just opposite the station. Surprisingly in a clean and SAFE area. Exit from McDonald's. Clean hotel with an excellent and varied spread at the breakfast. I even got a gluten free freshly baked bread on request. Staff were very efficient and patient. My thanks and apologies to Sabine at Breakfast and Mohammad at reception for a misunderstanding from my side which they handled with utmost patience!

Stayed in January 2024

Very nice breakfast with a lot of choices.

Stayed in December 2023

Not a lovely area, as it's near the train station, but much better than some of the roads around the station. I prefer to check in with a member of staff rather than on a computer, although there were staff to help if needed (we didn't need help)

Location is really convenient, just near the main station. Great that they have a kettle in the room and I was able to replenish our supply of tea from the cleaning staff.

Stayed in January 2024

I like the location. Rooms are comfortable and minimalists You can sleep well and move around Frankfurt easily. Excellent internet and reliable cable TV A wonderful and delicious place for breakfast

Stayed in January 2024