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Reviews of IntercityHotel Hamburg Hauptbahnhof This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Glockengießerwall 14/15, Hamburg City Center (Old Town), 20095 Hamburg, Germany

#211 of 362 hotels in Hamburg

Guests' Choice

Review Score

Based on 518 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.0

  • Location

    9.3

  • Facilities

    7.7

  • Staff

    8.1

  • Value for money

    7.3

  • Free WiFi

    8.0

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Showing 1 - 25

  • Reviewed: March 13, 2024

    8.0
    Hotel highly recommended
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 3 nights

    I would have appreciated having a kettle to make myself a cup of tea out of service hours.

    Stayed in March 2024

  • Reviewed: March 12, 2024

    8.0
    ...
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    ...

    ...

    Stayed in January 2024

  • Reviewed: March 10, 2024

    8.0
    Very Good
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Location

    Stayed in March 2024

  • Reviewed: March 9, 2024

    8.0
    Very Basic 4 star hotel
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night

    Very basic amenities

    Very Basic Room

    Stayed in March 2024

  • Reviewed: March 2, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Staff were quite sharp and slow at check-in but seemed quite stressed as they had started using a new computer system. This hotel is 4 star but I think it is really more 3. Saying that I would stay here again as it was a good price and the positives outweigh the negatives.

    Location excellent, bed very comfortable, shower great and room cleaned very well daily

    Stayed in March 2024

  • Reviewed: February 22, 2024

    7.0
    Good
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    Breakfast - should have been included - to expencive on top of room-rate.

    Stayed in February 2024

  • Reviewed: February 11, 2024

    7.0
    Very good for business trip with the great location and breakfast quality.
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    A bit small room and lavatory. No view due to the location in the downtown area. The new staff handle for check-out took quite some time to complete. Some noisy ambient if stay on the lower floor. May not be suitable for vacation or relaxing purposes.

    The room is nice and cozy. Clean and convenient. Located in the center of the downtown near a shopping area and lots of restaurants. The breakfast quality is great with various choices. Value for money compared to the quality and location.

    Stayed in February 2024

  • Reviewed: February 10, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    There is no bar or it closes to early

    The location and proximity to my areas of interest made great sense

    Stayed in November 2023

  • Reviewed: February 3, 2024

    7.0
    Good hotel in central position
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights

    Pillows very airy and flat, but that's just personal choice. Some idiot woke me up at 4am shouting and laughing in the corridor.

    Nice and clean room and bathroom. Good shower. Breakfast was fine, lots of food choice.

    Stayed in February 2024

  • Reviewed: February 2, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night

    Coffe-tea facilities in the room would have been nice addition to the room.

    Great location, close to the train station and the old city centre. The internet speed was good, and I was able to stream my series. The bathroom was recently renovated and looked very proper.

    Stayed in January 2024

  • Reviewed: January 25, 2024

    8.0
    Decent place close to Hbf
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    Pillows could have been more comfortable, and there wasn't much in terms of a lobby. No hotel bar and the breakfast was overpriced. Went to a nearby cafe for less money than the breakfast would have cost.

    Room was large for a European city hotel and had a convenient mini fridge. The staff was very friendly and accommodating. 12.00 checkout time is also a plus. Overall a good stay and a great location since the Hbf connects to every S/U-bahn line.

    Stayed in January 2024

  • Reviewed: January 22, 2024

    7.0
    Excellent location, close to the train station and centre of town with friendly staff
    • Leisure trip
    • Family with young children
    • Business Plus Room
    • Stayed 1 night
    • Submitted from a mobile device

    Excellent location, very efficient check in and check out.

    Stayed in January 2024

  • Reviewed: January 22, 2024

    7.0
    Good
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights

    Hotel is located perfect at the train station. Stuff medium friendly - very neutral. Clean room, TV works and bathroom is good. There is everything you really need based on medium standard.

    Stayed in January 2024

  • Reviewed: January 21, 2024

    8.0
    Great location and overall ok
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Location was great.

    Stayed in January 2024

  • Reviewed: January 8, 2024

    8.0
    Awesome location, friendly staff, delicious breakfast and good value for money overall
    • Business trip
    • Group
    • Business Double Room
    • Stayed 1 night

    My room could be slightly bigger, I had a minor issue with my reservation before arriving at the hotel that I think could be solved beforehand and I wish the hotel had a gym.

    Really close to the central station, good value for money, friendly staff, renovated installations and delicious breakfast. Also, it was the first time I saw things like a bonus in euros in case you don't need room cleaning during your stay (I never want, but it was the first time I received money for it).

    Stayed in December 2023

  • Reviewed: January 8, 2024

    8.0
    Simple but clean, with a great location.
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights

    The location is ideal, across the street from the train station and the Hamburger Kunsthalle.

    Stayed in January 2024

  • Reviewed: December 23, 2023

    7.0
    We love the location for our next train journey but room is pretty basic
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The facilities in the room is not four stars hotel : No safe deposit box in the room , no kettle , no tea cups … no slippers

    Location and very friendly staff

    Stayed in December 2023

  • Reviewed: December 17, 2023

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Good position clean comfortable …

    Stayed in December 2023

  • Reviewed: December 15, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    The bar was closed during our stay. Very disapointing!

    Nice and clean hotel

    Stayed in December 2023

  • Reviewed: December 11, 2023

    7.0
    Location very good to city centre, staff at reception very professional and friendly. Rooms lovely.. poor selection at b
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast only average..

    Location to city centre.. Excellent..

    Stayed in December 2023

  • Reviewed: December 7, 2023

    7.0
    Slept poorly as cold under thin single duvet. No tea/coffee nor kettle provided.
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night

    Facilities in room

    Not able make tea/coffee in the room - had an upset stomach and tea could have calmed. Receptionist advised on checkout-that out could order a kettle to make tea - did not say if tea/coffee would be provided. Explained the hotel does not provide a kettle in the room because of difficulties to keep clean. 2 thin single duvets were provided - rather than 1 thick/warm double duvet. At 186€ per night this is not good value for money.

    Stayed in December 2023

  • Reviewed: November 20, 2023

    8.0
    Had a good time
    • Leisure trip
    • Travelers with friends
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Bar was closed the 3 days we were there. Ridiculous 😡

    Central

    Stayed in November 2023

  • Reviewed: November 7, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Classic InterCity-Hotel, friendly staff, nice rooms, good location.

    Stayed in November 2023

  • Reviewed: October 24, 2023

    8.0
    Comfortable. Clean. Good staff
    • Leisure trip
    • Solo traveler
    • Business Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    A but expensive for the quality. You’re paying for location

    Location, clean and easy

    Stayed in October 2023

Showing 1 - 25

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