That the staff did the charge us for 2 pets on arrival and then they kept calling me to go to reception asap. Told them that my husband will get there as soon as he gets back from the parking but after 2 minutes they kept calling asking me again insistently WHEN. U have every information on booking so it is your responsibility to check all information and charge us on arrival or departure without this rude behavior. We were tired from the road and don’t want to go back and forward to reception because someone wants us to. This happened twice so far. So next time please just do your job properly because it’s unprofessional.

Stayed in February 2024

No queen bed, it was 2 single beds next to each other and the pillows wasn’t up to the standard, i call the reception for replacement.

Clean and easy access

Stayed in February 2024

Limited working facilities in the room (no real desk)

Friendly staff, clean rooms, very good breakfast!

Stayed in February 2024

The room was comfortable, bathroom clean and has two shower modes, rain and handheld showerhead. We appreciated the free minibar. The location is also quite good and easily accessible by public transport.

Stayed in December 2023

Nothing much

3 stops from Karlsruhe Central station and just a short walk across from the Kongresszentrum station, which had lifts so luggage wasn’t a problem. Also a short walk (or train ride) away to the centre of town (where the Christmas markets were located). Clean and attentive and friendly staff.

Stayed in December 2023

The pillows are the only thing I'd mention here, it was too soft and not offering any neck/head support unfortunately.

Obviously renovated, the hotel looked brand new, not only the common areas but the room too. The bathroom is really nice, comfy chair in the good-size room next to the bed and comfy bed as well. Parking available. Very good breakfast options and bar just next to the reception area. The room was SPOTLESS clean and the staff at the check in very easy going and friendly. Less than 10min walking from the city's main station, easy to walk if you do not carry large luggage.

Stayed in November 2023

Payment procedure has some glitch, one of our colleague had problems as his money was blocked in excess by hotel but not detucted during arrival. During check out money was demanded by hotel again to clear 13 days bill saying that money blocked is released in your VISA card account. As money was neither with hotel nor with card holder it took two hours to arrange the money ,one train to Frankfurt was missed by our team. Once paid it's hotel responsibility to ensure that amount is not released back to payee. Thx

Location and stafff.

Stayed in November 2023

The room is supposed to have two chairs, but we only had one (room 130). It’s primarily a business hotel, bit cold atmosphere in hallways and restaurant. Hotel can use some colors and plants. My bed was too hard, with a soft pillow and no other pillows to use. Haven’t slept well (but for one night ok).

Location 700m walking distance from city center, parking garage (€20,- per day), modern rooms, nice bathroom with Rituals products, very extensive good breakfast (except for poor tasting coffee), good free wifi, friendly staff.

Stayed in November 2023

Breakfast buffet was really good. Room was very clean. Quiet location but close enough to activities and restaurants.

Stayed in September 2023

Feels like it was recently modernised - very nice room, clean and modern. Breakfast was substantial with a full offering.

Stayed in August 2023

No iron in room. Had an ironing room which was in ten basement. Very strange set up..

Newly refurbished and good location. Was working on the area and change to this hotel last minute. Amazing newly refurbished room with modern twist.

Stayed in July 2023

Location

Stayed in July 2023

n/a

the newly decorated room. Super soft bed linens. central location

Stayed in July 2023

The air condition was nat really cooling and the window can be opened to a small slot, so the room was most of the time warm.

The excelent renovated room and location. Excelent beakfast. Very heplful and charming receptionist

Stayed in June 2023

I would have prefered to have a queen-size bed instead of two single beds

Stayed in April 2023

The pillows are very poor. Would expect a far better quality in a newly renovated hotel. They felt as they were 20 years old. They definitely need to be changed.

Renovated room was very nice. Breakfast Buffet was very good,.

Stayed in April 2023

If at all I would have something negative to say it would be about the restaurant, which in my opinion was behind Novotel standards I experienced in other hotels, including service. But this is complaining at high level, do not understand that the restaurant was bad or even "only" not good, just not as good as I am used in this hotel chain.

For city travel I often book Novotel as I have never been disappointed in the last 20+ years. The same here. Hotel room newly renovated and very nicely done. Breakfast very good standard for Novotel chain, while I have seen better as well. Employees very friendly and attentive, also standard for Novotel. In summary I can highly recommend this hotel. The hotel is very close to a metro station (estimate 100m from Hotel entrance) with only 2 stops to city center. So that access to the city center or any other part is really easy from here.

Stayed in January 2023

Expensive parking station

Rooms

Stayed in October 2022

Good breakfast, Efficient staff

Stayed in July 2022

nothing

close to town centre . clean , lovely breakfasts, parking available, helpful staff, comfortable room and welcoming after a very long drive - highly recommend it for Karlsruhe stopover or stay

Stayed in July 2022

parking was not included.

clean, comfy.

Stayed in July 2022

gym, pool were closed

staff was very helpful sorting out my booking.

Stayed in July 2022

Nice location Nice reception

Stayed in May 2022

Constructions noises

Stayed in July 2022