It was a double room but we had two single beds put together and they kept pulling apart so most of the time we had to sleep separately. There was no kettle and we could only get hot water from the coffee pod machine which made the tea taste of coffee.

It was very clean and staff friendly. It was also very quiet .

Stayed in April 2024

Hotel overall bit run down. Feels like it needs upgrading of its interior. Lift was old type, you have to pull the door open which is a hassle when you have no hands with luggage to handle

Requested for room not facing the main road so it was quiet and was a bigger space room.

Stayed in March 2024

I had put the Dont disturb sign at the door and yet they came in when I just had breakfast to change towels ( which I said also they wouldn’t need to be changed). Don’t like people going in when it says no at the door . Respect of my privacy …. And the cleaning staff overlooked something very gros on my bed frame …

Great building, spacious room and bathroom !

Stayed in April 2024

Excellent location, decent size of the room and bathroom, comfy bed, friendly staff, good value for money.

Stayed in March 2024

Nothing to criticize actually, I just didn’t like paying the city tax given that I am already a taxpayer in the country, it felt like double taxation

Friendly staff, clean and serene atmosphere, provided free water and coffee in the rooms and also at the reception, very thoughtful of them

Stayed in March 2024

Didn’t have any amenities and there was no main light in the main room just lamps scattered around the room and I had to turn all the lamps on to equalize just one normal main light.

Location was perfect! Central to everything

Stayed in March 2024

Nothing

Good

Stayed in February 2024

Bath room and not shawer. Dificalt for sinior pepole

Nice stuff very good breakfast

Stayed in February 2024

Mannheim city have a big problem with mouses and I saw some small mouses at the lobby hotel and this is not good. The hotel is penalised for this situation and, as I understand it, they can't do anything about it because of the law imposed in the city. Small rats are a protected species! The parking is really expensive 1 day 24 Euros.

All staff are very friendly. The room have a lot of space.

Stayed in February 2024

There was a large conference going on, and the staff was a bit occupied by that.

Great location, close to all ammenities.

Stayed in November 2023

Location is perfect

Stayed in January 2024

Could have been a lil cleaner, but we were helped immediately and changed to a perfect room

Staff were very nice and helpful, they solved all the issues we complained about

Stayed in December 2023

Sound carries through the walls, but with earplugs it’s fine.

Great location, wonderful staff. Nina at the reception desk was very helpful and friendly! Breakfast buffet is always nice (this was my fourth time staying here).

Stayed in December 2023

the room was too small

Stayed in December 2023

You have to park around the hotel somewhere. Staff was okay, but they were not very nice with the apprentice.

Nice and big lobby with lots of cool stuff for free. Nice room. Good restaurant and nice breakfast. Cool hidden bar downstairs. Cool fitness room. Sauna (unfortunately very small) but enough to chill for a while.

Stayed in November 2023

I might have had some bad luck with my room because it didn’t look like the ones in the pictures at all. I am aware that there a differences but they were big this time. And I now from other peoples experience that there are nice rooms at this hotel. The desk and the night stands had holes in the surface that looked like water damages, the bathroom door was kind of broken, there was a plastic bag tight around the smoke detector, the worst thing was the smell from the drains in the bathroom. I could’ve maybe asked for another room but I got there late and stayed only for a night. When I told them about my stay in an email the staff offered to talk to me about what we can do (maybe a discount) and tried to call me (I wasn’t able to answer) so I emailed them back but haven’t heard back yet.

The staff was really nice at all times. The location is great and it’s close to the train station. There are restaurants, bars, shops, right around the corner and a few sights, too. EDIT: The staff contacted me and we talked about solutions for my stay. Which was very nice. Thats why I changed the rating.

Stayed in November 2023

Bath instead of a shower only!

Only have a shower, no bath! Bedrooms need upgrading.

Stayed in November 2023

The "superior room" looks were nice inluding a large renovated bathroom but a lot of savings were made on things like only 'portable plug-in lamps' with no central switch, only seperate hot & cold watertaps, coffee maker & water cooker only on request, 2 build-in wardrobes without doorknobs, to open by pulling on a classic key but only 1 key pressent,... in short many of these small things which make the total "superior room" experience below expectations.

It's a very nice looking classic hotel with many wonderful features and experienced staf. The location is perfect, lovely area close to all you need, which is probably why I may come back.

Stayed in November 2023

Maybe not too modern interior but otherwise great

Big room :)

Stayed in November 2023

That I had to leave?

The room was very comfortable, the staff very friendly and the location excellent. Breakfast was great too.

Stayed in October 2023

Car park may have been larger

Good breakfast

Stayed in September 2023

Broken stuff in the rooms, unfriendly personal

Got contacted after my review - very friendly and helpful call. I'll get a partitial refund and therefore i've edited this review

Stayed in October 2023

Breakfast was a little chaotic - the hotel was very full and the staff were obviously working really hard to keep up, but because of the number of guests dishes were constantly in need of refilling and things like the coffee machines etc. were broken or in need of attention. The breakfast itself was tasty, though!

The room was very comfortable and the staff were fast, welcoming and helpful. The hotel also has lots of nice details that aren't necessary but make the space feel more fun, like a little candy bar and nice waters and drinks for guests in the lobby.

Stayed in September 2023

the air conditioning system was not working but, machines brake and are not always able to be repaired on the spot.

I was upset about the air conditioning not working, the situation was unfix-able at that time and they did upgrade my room. The manger reached out to me personally and that was a very nice thing. You don't always see this level of costumer care these days. I was definitely impressed with their compassion for my discomfort and their customer service.

Stayed in June 2023