Hagenbeckstr. 150, Stellingen, 22527 Hamburg, Germany
#63 of 359 hotels in Hamburg
Guests' ChoiceBased on 139 hotel reviews
8.5Cleanliness
9.0
Comfort
8.9
Location
8.8
Facilities
8.6
Staff
9.2
Value for money
7.9
Free WiFi
8.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 22, 2024
Linus
SwedenBreakfast: The coffee was tasteless. Generally I like a well made scrambled egg that is not from powder egg, and I want to know that it is ecological or pasture raised. More things to the eggs and less bread please. Margarine is not food in my humble opinion, I like real butter. The air conditioning was very loud and made it hard to sleep.
The Sauna and the showers in the spa was really nice. The rooms interior. The elevator lights. The staff.
Stayed in April 2024
Reviewed: April 18, 2024
Yvonne
SwedenA/C in all our rooms were problematic, as a result rooms were like saunas. Very slow lifts.
Large room with a comfortable bed. Very nice bar area and lovely breakfast.
Stayed in April 2024
Reviewed: April 5, 2024
David
United KingdomNot much.
The dinner was superb as was the breakfast. Loved the themed rooms and very comfortable with the facilities I expect from a 4 star city hotel. Good parking.
Stayed in April 2024
Reviewed: March 11, 2024
Cedric
Francenothing
Nice room, excellent beds! Breakfast is amazing!
Stayed in February 2024
Reviewed: March 6, 2024
Kee
Germanynothing special
everthing. quiet and clean
Stayed in March 2024
Reviewed: February 23, 2024
Tia
United KingdomCoffee was very strong and bitter I could not find one I liked. Had to open balcony door to get fresh air in room - a smaller window option may be nice.
Location was very handy for work. Nice decor in rooms and theme. Good choice at breakfast.
Stayed in February 2024
Reviewed: February 1, 2024
S
Netherlandsbreakfast overpriced, parking overpriced
room
Stayed in January 2024
Reviewed: January 12, 2024
Sergiub
GermanyDifficult to park your car. The hotel's Garage is not included and is expensive. Breakfast is also expensive.
Spa & Wellness area.
Stayed in October 2023
Reviewed: December 31, 2023
Kim
GermanyI like the breakfast but it was kind of expensive.
Stayed in December 2023
Reviewed: December 4, 2023
Westcoast8
DenmarkInteresting decor, perfect softness/hardness of mattress and pillows, Quiet room. Nice bathroom with good shower and effective hairdryer.
Stayed in November 2023
Reviewed: December 3, 2023
Diego
NetherlandsThe guest toilets in the ground floor were dirty (the ladies ones). Cleaning personnel opened the room door at 9am on the checkout day.
The ambience
Stayed in December 2023
Reviewed: December 3, 2023
Kavita
SwitzerlandThe staff efficiency and communication skills could do with some improvement
The rooms and theme of the hotel are magnificent
Stayed in December 2023
Reviewed: October 27, 2023
David
United Kingdomnothing
Breakfast was superb
Stayed in October 2023
Reviewed: October 24, 2023
Claudiu
RomaniaThe heating is the only thing i didn t like. Is cold in hamburg and they set up 23C max..., but the staff was nice and manage it to bring a room heater:)
Stayed in October 2023
Reviewed: October 22, 2023
English
United States of AmericaEverything was outstanding…would stay again!
The hotel had a wonderful theme, rooms were beautiful and clean, location outstanding, breakfast was top notch and staff was very friendly! Highly recommend!
Stayed in October 2023
Reviewed: October 8, 2023
Stephen
United KingdomWas all good
Was beside the zoo / aquarium, and close by to the barclays arena where we went to a concert. Easy to travel to from airport and train stations. Staff were realy friendly and spoke english. Great cocktails in the bar. Free minibar in the fridge!!!! :)
Stayed in October 2023
Reviewed: October 1, 2023
Dmitrii
GermanyNo shampoo in bathroom.
Very good and clean hotel with the friendly and helpful personnel. The design and interior of rooms are awesome.
Stayed in October 2023
Reviewed: September 26, 2023
Olkaaa
PolandAdditionally paid parking. No toileteries like make up removal pads or shampoo in addition to shower gel in big continener.
Hotel and room styles. Good food choice at breakfast.
Stayed in September 2023
Reviewed: September 25, 2023
Valérie
BelgiumI had resuested a room with bath tub. They had answered if available. I didn’t t receive one and the hotel was totally not fully booked. So did they really read my question?
Spacious room. Good beds
Stayed in September 2023
Reviewed: September 24, 2023
Ruth
United KingdomI loved everything about this hotel. There was a very warm welcome, very helpful staff, great little gym, fantastic rooms and great breakfast..i found no faults at all. The gym was great, great weight selection, a bench, pilates kit, cross trainer, cable machines (resistance based)
Stayed in September 2023
Reviewed: September 22, 2023
Karen
United KingdomHotel decor is great. Room was lovely, spacious, clean and loved the decor. Bed and pillows were comfy. Location was perfect for where we needed, and was right beside the zoo and the zoo train station. Staff were friendly at reception. Would definitely stay again if attending an event at the Arena. Restaurant and bar are not open on Sunday's unfortunately so can't comment on that. Bar area was nice though.
Stayed in September 2023
Reviewed: September 19, 2023
Freeland
United KingdomNot applicable
Breakfast selection. There was something for everyone. Staff were friendly and attentive
Stayed in September 2023
Reviewed: September 11, 2023
Barry
United KingdomLighting not bright enough in room. No kettle in room. Noisy traffic on road outside but double glazing cut out the noise.
Great buffet breakfast
Stayed in September 2023
Reviewed: August 27, 2023
Suhas
GermanyVery expensive parking
Fantastic breakfast, beautifully done rooms
Stayed in August 2023
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