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Merkurstr. 8, 76530 Baden-Baden, Germany
October 13, 2015
October 10, 2015
눉Young reception staff uneven in terms of friendly behaviour
눇Excellent location nearby the center of the city.
October 7, 2015
눉We were given a room in the 'annexe' part of the hotel. Room was on the first floor with no lift, which was a problem for one of us who has difficulty with stairs, but no other room was available. Receptionist offered to help with our luggage but we preferred not to wait while he checked in other guests and lugged it upstairs ourselves. Parking was not easy; we managed to grab the last space in the hotel's very small parking area whilst we checked in, but our car was later moved to an under-cover area around the corner. The room was large and attractive with plenty of storage space. However the bathroom was festooned with dirty cobwebs and plastered with long black hairs - presumably previously attached to the cleaning person. Hairs in and around the sink, the shower, on the floor, on the towels, and when the bathmat was unfolded, a ball of tangled hairs fell out. The shower gel dispenser broke at first touch. The room was at the front and immediately above the area used by smokers, as well as being next to and above the kitchen trash area, so unpleasant smells from both drifted into our room, and there was a lot of noise from the street, especially early in the morning. Would not stay here again.
눇Good location. Large well-appointed room, though let down by the bathroom. Attractive breakfast area with a good choice of items. Staff were pleasant and polite.
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