Bergheimer Str. 91, Bergheim, 69115 Heidelberg, Germany
#13 of 78 hotels in Heidelberg
Guests' ChoiceBased on 223 hotel reviews
8.7Cleanliness
9.1
Comfort
9.1
Location
8.6
Facilities
8.8
Staff
9.2
Value for money
8.1
Free WiFi
8.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 27, 2024
Randy
ItalyNo comment
Clean, quiet
Stayed in March 2024
Reviewed: March 26, 2024
Gina-iuliana
RomaniaI did not like that I had to request the slippers via the online service. The slippers should be in the room because they are needed from the start.
The breakfast is very diverse, it should please everyone. Also I liked the coffee and the possibility to get it to go. Large enough room, clean with a comfortable bed. The bathroom has a good range of toiletries and there is also the possibility to request what you need via the online service.
Stayed in March 2024
Reviewed: March 18, 2024
Florian
PhilippinesThe clock in the gym was not working. I think that they could add more dumbells in the gym, there are only 3 pairs at present.
Our rooms were well appointed, the pillows we’re comfortable. The housekeeping service was excellent - they were very respectful, responsive and friendly. The bartender and staff at the breakfast buffet were also very friendly.
Stayed in March 2024
Reviewed: March 15, 2024
Theresa
United KingdomWe were travelling with our large dog Percy and the hotel staff were lovely and accommodating. The reception staff were particularly great and this made our stay relaxing and enjoyable, as did the lovely lady concierge. Breakfast was excellent and varied and we appreciated a table being made available where we could have Percy with us. We loved all the little extras like the water and sweets at the entrance, the complementary drinks in place of room service, the take away cups for coffee after breakfast, the terrace from our room and the general spaciousness of the public areas. We would definitely return again and wish to thank all the staff - they are a great team.
Stayed in March 2024
Reviewed: March 13, 2024
Nicolas
ChileI don't want to answer.I don't want to answer.I don't want to answer.I don't want to answer.I don't want to answer.I don't want to answer.I don't want to answer.I don't want to answer.I don't want to answer.I don't want to answer.
First of all the hotel give us a special room. We can sleep well, there is no noise in the room so it was perfect and finally the breakfast was excell.
Stayed in March 2024
Reviewed: February 21, 2024
Joshua
United States of AmericaIf I had to critique something, it would be nice if parking was included in the stay. At 21€ a night, a bit of an expense to consider if you arrive by car.
The property was quite impressive. The way they incorporated the old part of the building with the new, using glass paneling was visually quite stunning. The staff were extremely friendly and helpful from the moment we checked in. Our room was great as well. Nicely laid out with an extra chair and desk to work in the evening and overlooking a quiet residence next door. Great bar as well for a late night beer with my wife. Loved this place! We’ll 100% be back when we’re in Heidelberg.
Stayed in February 2024
Reviewed: February 18, 2024
Scott
United States of AmericaWas a bit of a walk to the center of town and the Christmas markets, but I enjoy walking, so not much of a bother. NH are very well set up for business groups onsite and there were two such groups while I was there. All was fine, but sometimes I felt like I was at a work conference rather than being on holiday while at the hotel.
Staff were extremely helpful and kind from reception to the lovely concierge, (sadly, I don't recall her name) who assisted me with transportation before my departure. The rooms were very clean and spacious.
Stayed in November 2023
Reviewed: February 13, 2024
Isabella
AustraliaAbout a 15 - 20 minute walk from the old town and other attractions. Didn’t have a proper shower screen so a lot of the water from the shower ended up on the floor.
Clean hotel room, quite affordable. Staff were amazing. They are so friendly and always available to help.
Stayed in February 2024
Reviewed: February 11, 2024
Ian
United KingdomOur friends had a family room, and it was full of fun things for their child. Friendly staff and great location for us.
Stayed in February 2024
Reviewed: February 11, 2024
Mat
AustraliaStaff are exceptional. Very helpful and friendly and Ishan behind the bar made it a very welcoming experience with his pouring skills. Will absolutely stay again.
Stayed in February 2024
Reviewed: February 9, 2024
Arne
GermanyThe dog bed was amazing! Very cute note as well
Stayed in February 2024
Reviewed: February 7, 2024
Phillip
United KingdomUnfortunately, the room was too hot during our stay and we could not cool it down because there were no windows to the outside, only the to the main lobby.
The room was very spacious and conveniently located within walking distance of both the Christmas markets and the train station.
Stayed in December 2023
Reviewed: January 24, 2024
Markidis
GreeceHotel staff was amazing. We would like to thank you all the team and specially Mr. Tasinas.The organisation & braekafast is the one and only in this hotel.
Stayed in January 2024
Reviewed: January 21, 2024
Abdulrahman
KuwaitWe went one day out , and no one clean our rooms!
Welcoming staff , great big rooms , there is elevator, very nice interior design, special treats for kids , thank you
Stayed in January 2024
Reviewed: January 15, 2024
Jeremy
SwitzerlandLighting was nice and warm, although a little dim, a stronger (warm) light would have been nice.
Room was very spacious and comfortable. Location was nicely in between the train station and the old city center, very practical for our day trip. Staff were very kind and helpful.
Stayed in January 2024
Reviewed: January 15, 2024
Monica
United States of AmericaThe lightings were a bit dark
I loved the structure of the building and the room. They renovated building kept its original structure so it gave this really nice vibe.
Stayed in December 2023
Reviewed: January 13, 2024
Jacqueline
AustraliaThis is a beautiful hotel and very good value for the money.
Stayed in January 2024
Reviewed: January 10, 2024
David
Germanyrooms in the new building definitely nicer than in the old building, in my opinion, but enjoy staying in either part.
very close to both the main train station and the center of town. small but nice spa area. very good breakfast buffet. staff super helpful and also child-friendly!
Stayed in January 2024
Reviewed: January 10, 2024
Rachel
AustraliaGreat facilities, staff were lovely. Easy location for train travel, central to station and town.
Stayed in December 2023
Reviewed: January 5, 2024
Jose
GermanyAC did not work in main room (only cold) but it worked in the second room. Ligth solution on the room was poor (very dark)
Breakfast is amazing
Stayed in January 2024
Reviewed: January 4, 2024
Jeffrey
United Kingdom-
- Spacious and a good size room - Appeared quite modern in design - Gym - Restaurant downstairs - Approx. 10 min walk to main bus and train station
Stayed in January 2024
Reviewed: January 3, 2024
Yoshihiro
IrelandNo
Room was cleaned, staff were all brilliant, breakfast was nice.
Stayed in January 2024
Reviewed: January 3, 2024
Eleni
GreeceThe hotel is beautiful. It is situated close to the train station and a 15-min walk from the old town. Rooms were extra comfortable and clean. They had all amenities. The staff was very kind and helpful. Don't miss the great breakfast!
Stayed in January 2024
Reviewed: December 30, 2023
Nadège
FranceThe cleaning lady showing up a little bit early for us… don’t forget the sign on the door before going to bed 😉
Top location, friendly and discreet staff and cosy chic atmosphere
Stayed in December 2023
Stuttgart, Germany
Smiths Beach, Australia
Ufa, Russia
Siófok, Hungary
Canino, Italy
Chambon-sur-Dolore, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content