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Reviews of NH Collection Heidelberg This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Bergheimer Str. 91, Bergheim, 69115 Heidelberg, Germany

#13 of 78 hotels in Heidelberg

Guests' Choice

Review Score

Based on 223 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    8.6

  • Facilities

    8.8

  • Staff

    9.2

  • Value for money

    8.1

  • Free WiFi

    8.9

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Showing 1 - 25

  • Reviewed: March 27, 2024

    9.0
    Good value, suited our needs
    • Leisure trip
    • Couple
    • Superior Room Historical Wing
    • Stayed 1 night
    • Submitted from a mobile device

    No comment

    Clean, quiet

    Stayed in March 2024

  • Reviewed: March 26, 2024

    9.0
    As always, making me comfortable when I am away from my comfortable home
    • Business trip
    • Solo traveler
    • Superior Room with Terrace
    • Stayed 4 nights

    I did not like that I had to request the slippers via the online service. The slippers should be in the room because they are needed from the start.

    The breakfast is very diverse, it should please everyone. Also I liked the coffee and the possibility to get it to go. Large enough room, clean with a comfortable bed. The bathroom has a good range of toiletries and there is also the possibility to request what you need via the online service.

    Stayed in March 2024

  • Reviewed: March 18, 2024

    10
    We had a good, memorable stay at NH Collection Heidelberg Hotel!
    • Leisure trip
    • Family with young children
    • Premium Room
    • Stayed 7 nights
    • Submitted from a mobile device

    The clock in the gym was not working. I think that they could add more dumbells in the gym, there are only 3 pairs at present.

    Our rooms were well appointed, the pillows we’re comfortable. The housekeeping service was excellent - they were very respectful, responsive and friendly. The bartender and staff at the breakfast buffet were also very friendly.

    Stayed in March 2024

  • Reviewed: March 15, 2024

    10
    Lovely hotel, great staff and very dog friendly.
    • Leisure trip
    • Couple
    • Superior Room with Terrace
    • Stayed 2 nights
    • Submitted from a mobile device

    We were travelling with our large dog Percy and the hotel staff were lovely and accommodating. The reception staff were particularly great and this made our stay relaxing and enjoyable, as did the lovely lady concierge. Breakfast was excellent and varied and we appreciated a table being made available where we could have Percy with us. We loved all the little extras like the water and sweets at the entrance, the complementary drinks in place of room service, the take away cups for coffee after breakfast, the terrace from our room and the general spaciousness of the public areas. We would definitely return again and wish to thank all the staff - they are a great team.

    Stayed in March 2024

  • Reviewed: March 13, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    I don't want to answer.I don't want to answer.I don't want to answer.I don't want to answer.I don't want to answer.I don't want to answer.I don't want to answer.I don't want to answer.I don't want to answer.I don't want to answer.

    First of all the hotel give us a special room. We can sleep well, there is no noise in the room so it was perfect and finally the breakfast was excell.

    Stayed in March 2024

  • Reviewed: February 21, 2024

    10
    Visually appealing hotel with great staff and cozy rooms!
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    If I had to critique something, it would be nice if parking was included in the stay. At 21€ a night, a bit of an expense to consider if you arrive by car.

    The property was quite impressive. The way they incorporated the old part of the building with the new, using glass paneling was visually quite stunning. The staff were extremely friendly and helpful from the moment we checked in. Our room was great as well. Nicely laid out with an extra chair and desk to work in the evening and overlooking a quiet residence next door. Great bar as well for a late night beer with my wife. Loved this place! We’ll 100% be back when we’re in Heidelberg.

    Stayed in February 2024

  • Reviewed: February 18, 2024

    9.0
    Spotless hotel with very helpful staff. Appealing for business travel, fine for holiday makers.
    • Leisure trip
    • Solo traveler
    • Superior Room with Terrace
    • Stayed 2 nights

    Was a bit of a walk to the center of town and the Christmas markets, but I enjoy walking, so not much of a bother. NH are very well set up for business groups onsite and there were two such groups while I was there. All was fine, but sometimes I felt like I was at a work conference rather than being on holiday while at the hotel.

    Staff were extremely helpful and kind from reception to the lovely concierge, (sadly, I don't recall her name) who assisted me with transportation before my departure. The rooms were very clean and spacious.

    Stayed in November 2023

  • Reviewed: February 13, 2024

    9.0
    Lovely stay
    • Leisure trip
    • Couple
    • Superior Room Historical Wing
    • Stayed 1 night
    • Submitted from a mobile device

    About a 15 - 20 minute walk from the old town and other attractions. Didn’t have a proper shower screen so a lot of the water from the shower ended up on the floor.

    Clean hotel room, quite affordable. Staff were amazing. They are so friendly and always available to help.

    Stayed in February 2024

  • Reviewed: February 11, 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Family Room (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted from a mobile device

    Our friends had a family room, and it was full of fun things for their child. Friendly staff and great location for us.

    Stayed in February 2024

  • Reviewed: February 11, 2024

    10
    Brilliant
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Staff are exceptional. Very helpful and friendly and Ishan behind the bar made it a very welcoming experience with his pouring skills. Will absolutely stay again.

    Stayed in February 2024

  • Reviewed: February 9, 2024

    10
    Woof come again.
    • With a pet
    • Leisure trip
    • Couple
    • Superior Room Historical Wing
    • Stayed 1 night

    The dog bed was amazing! Very cute note as well

    Stayed in February 2024

  • Reviewed: February 7, 2024

    10
    Perfect location for a christmas market trip
    • Leisure trip
    • Couple
    • Superior Room Historical Wing
    • Stayed 1 night

    Unfortunately, the room was too hot during our stay and we could not cool it down because there were no windows to the outside, only the to the main lobby.

    The room was very spacious and conveniently located within walking distance of both the Christmas markets and the train station.

    Stayed in December 2023

  • Reviewed: January 24, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Hotel staff was amazing. We would like to thank you all the team and specially Mr. Tasinas.The organisation & braekafast is the one and only in this hotel.

    Stayed in January 2024

  • Reviewed: January 21, 2024

    8.0
    Overall Lovely stay , we will visit it back for sure
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    We went one day out , and no one clean our rooms!

    Welcoming staff , great big rooms , there is elevator, very nice interior design, special treats for kids , thank you

    Stayed in January 2024

  • Reviewed: January 15, 2024

    8.0
    Very pleasant and comfortable stay all round.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Lighting was nice and warm, although a little dim, a stronger (warm) light would have been nice.

    Room was very spacious and comfortable. Location was nicely in between the train station and the old city center, very practical for our day trip. Staff were very kind and helpful.

    Stayed in January 2024

  • Reviewed: January 15, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Family Room (3 Adults + 1 Child)
    • Stayed 2 nights
    • Submitted from a mobile device

    The lightings were a bit dark

    I loved the structure of the building and the room. They renovated building kept its original structure so it gave this really nice vibe.

    Stayed in December 2023

  • Reviewed: January 13, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    This is a beautiful hotel and very good value for the money.

    Stayed in January 2024

  • Reviewed: January 10, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Junior Suite with Extra Bed (2 Adults + 1 Child)
    • Stayed 4 nights

    rooms in the new building definitely nicer than in the old building, in my opinion, but enjoy staying in either part.

    very close to both the main train station and the center of town. small but nice spa area. very good breakfast buffet. staff super helpful and also child-friendly!

    Stayed in January 2024

  • Reviewed: January 10, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Superior Room with Terrace
    • Stayed 1 night

    Great facilities, staff were lovely. Easy location for train travel, central to station and town.

    Stayed in December 2023

  • Reviewed: January 5, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Junior Suite with Extra Bed (2 Adults + 1 Child)
    • Stayed 3 nights
    • Submitted from a mobile device

    AC did not work in main room (only cold) but it worked in the second room. Ligth solution on the room was poor (very dark)

    Breakfast is amazing

    Stayed in January 2024

  • Reviewed: January 4, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    -

    - Spacious and a good size room - Appeared quite modern in design - Gym - Restaurant downstairs - Approx. 10 min walk to main bus and train station

    Stayed in January 2024

  • Reviewed: January 3, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Premium Room
    • Stayed 2 nights

    No

    Room was cleaned, staff were all brilliant, breakfast was nice.

    Stayed in January 2024

  • Reviewed: January 3, 2024

    10
    A great stay
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The hotel is beautiful. It is situated close to the train station and a 15-min walk from the old town. Rooms were extra comfortable and clean. They had all amenities. The staff was very kind and helpful. Don't miss the great breakfast!

    Stayed in January 2024

  • Reviewed: December 30, 2023

    9.0
    Perfect stay at a walking distance of the old town
    • Leisure trip
    • Family with young children
    • Superior Room Historical Wing
    • Stayed 2 nights
    • Submitted from a mobile device

    The cleaning lady showing up a little bit early for us… don’t forget the sign on the door before going to bed 😉

    Top location, friendly and discreet staff and cosy chic atmosphere

    Stayed in December 2023

Showing 1 - 25

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