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Reviews of NH Frankfurt Airport West This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Kelsterbacherstrasse 19, 65479 Raunheim, Germany

#4 of 7 hotels in Raunheim

Guests' Choice

Review Score

Based on 347 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.7

  • Location

    7.8

  • Facilities

    7.5

  • Staff

    8.5

  • Value for money

    7.6

  • Free WiFi

    7.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 14, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Close to the highway- noise pollution

    Close to the highway - commuting

    Stayed in February 2024

  • Reviewed: January 6, 2024

    6.0
    Overall ok
    • Business trip
    • Solo traveler
    • Standard Single Room
    • Stayed 3 nights

    The rooms are clean but worn out. Should be modernized!

    Nothing particular, just an ordinary hotel.

    Stayed in January 2024

  • Reviewed: December 30, 2023

    8.0
    Hotel with good location and value
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The cleaning staff just opened the door at 8 am, trying to clean the room while we were sleeping. Ridiculous!!

    Location, good price

    Stayed in December 2023

  • Reviewed: December 29, 2023

    8.0
    Hotel facilities are OK! But it's not close to the airport!
    • Leisure trip
    • Family with young children
    • Standard Double Room with View and Terrace
    • Stayed 2 nights

    I stayed at this hotel as my child's exam was held at this hotel. Since the hotel name said "airport", I thought it would be closer to the airport, but I was a little disappointed as it wasn't. It was about 15 minutes walk from the nearest S-Bahn station, and it was a very cold day therefore it was difficult to walk. It was close to the nearest bus stop, but it took 30 minutes from the airport and there were only two buses per hour, which was very inconvenient. The free shuttle bus to the airport was also inadequate.

    Hotel facilities were very good. The breakfast had a lot of variety and I was able to enjoy it.

    Stayed in November 2023

  • Reviewed: November 26, 2023

    7.0
    In comparison to other hotels near FRA this hotel was reasonably priced and has good rooms.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    The check-in was a bit slow since only one hotel employee was at the reception. I was planning to do some weight training in their fitness room. But the room with the weights has been closed without any notification on their website. No sauna towels were available at the pool/sauna area but had to be requested at the reception. The receptionist did not mention it. The airport shuttle only runs in the morning and evening (from the airport from 6:15 to 10:45 and 17:45 to 22:45). Since I arrived at 16:20 I had to wait more than an hour. Taxi would have been too expensive since the hotel is quite far away.

    The room was good and quiet. The availability of a pool, sauna, and some fitness cardio machines. The availability of an airport shuttle.

    Stayed in November 2023

  • Reviewed: November 13, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    More expensive than what it warranted and they didn’t publicize the fact their shuttle to the airport only runs at certai hours, which cost me quite a bit to take a cab back to the airport.

    Stayed in November 2023

  • Reviewed: November 6, 2023

    8.0
    Great stay
    • Leisure trip
    • Travelers with friends
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    There is no fan in bathroom to refresh the air.

    It clean and quiet.

    Stayed in November 2023

  • Reviewed: October 29, 2023

    6.0
    Ok
    • Business trip
    • Solo traveler
    • Standard Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Clean

    The ride from the airport was soso. The driver doesn’t help with the bags and dropped us off at the neighboring hotel. We had to walk through the train. Why couldn’t they drive us? There is not info another times the shuttles run. The hallways are in desperate need of a facial.

    Stayed in October 2023

  • Reviewed: October 26, 2023

    8.0
    Overall it was a nice stay
    • Business trip
    • Group
    • Standard Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Checkin procedure at the front office took a little bit of time.

    Good breakfast

    Stayed in October 2023

  • Reviewed: October 2, 2023

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Poor Internet, smart tv.

    Location

    Stayed in September 2023

  • Reviewed: October 1, 2023

    8.0
    Ok, for one night to airport.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Old carpet in the floor in the room. It was very difficult to find a free parking space. We chose the hotel because we have a van and it is not easy to find a right parking slot.

    Restaurant/Bar inside the hotel. 24/7 reception that helped us also at 4am with a problem at the parking gate

    Stayed in September 2023

  • Reviewed: September 26, 2023

    7.0
    Even for this price we expected more.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The airport shuttle drop off and pick up is at the hotel next door. They expected us to drag our luggage 100 feet through landscaping to get to the hotel entrance. There was no direct path, paved or otherwise. We have never seen something like this before. It took several trips to the front desk to get a working TV remote. They all had dead batteries.

    Breakfast

    Stayed in September 2023

  • Reviewed: September 24, 2023

    8.0
    Very Good
    • Business trip
    • Group
    • Standard Single Room
    • Stayed 3 nights

    hotel outside looked old. Inside was ok

    breakfast was ok

    Stayed in September 2023

  • Reviewed: September 11, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Could not locate pool easily.

    The help from the female staff was more of a gentle connection. The gentlemen performed well but were not as outreaching in a friendlier way. Jaqueline was marvelous and very professional but still was very welcoming, warm and kind.

    Stayed in September 2023

  • Reviewed: September 11, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Well, it’s nothing to strongly dislike. The hotel served it’s purpose within the budget. Job done!

    The staff is nice& helpful, and there are many options for breakfast. Our dog was also allowed, that’s a plus.

    Stayed in August 2023

  • Reviewed: September 6, 2023

    6.0
    Customer service could definitely be better
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    We checked into a room after a long drive and decided to have a shower when we noticed that there is only one towel and one duvet. I went to a reception to ask if we could get one more towel and duvet and to my surprise, the receptionist looked at me as I if I dont know what I am talking about and asked me to prove that we booked room for two. After showing my booking I was told that is a mistake in the system and that we need to move to a different room. I said our room has a double bed, and we just need a towel and duvet. I got hard no, and was told again that we need to go to a different room on the different floor. We had to take all our bags and move to a room which looked the same as the previous room but had 2 towels. We did not really need all this room changing as we were already tired from the long drive. Anyway, no apology was given. It was our second time visiting the hotel and I think it's going to be the last one.

    Stayed in September 2023

  • Reviewed: August 21, 2023

    6.0
    Friendly Staff
    • Leisure trip
    • Travelers with friends
    • Standard Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room needs fresh paint as is very tired

    The bed was comfortable, and the staff at the bar was very friendly

    Stayed in July 2023

  • Reviewed: August 17, 2023

    6.0
    Pleasant
    • Business trip
    • Couple
    • Standard Single Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Not enough electricity sockets for charging phones and PC. TV was inaccessible

    Stayed in August 2023

  • Reviewed: August 14, 2023

    8.0
    Very Good
    • Business trip
    • Couple
    • Standard Double Room with View and Terrace
    • Stayed 1 night
    • Submitted from a mobile device

    Awful room numbering system Difficult to find the gym. The signs lead all over the place. Never actually found it! Paying for parking??? Not good enough. I do not expect to pay for parking at an external car park outside the hotel.

    Easy check in. Clean and comfortable.

    Stayed in August 2023

  • Reviewed: August 7, 2023

    7.0
    Good
    • Business trip
    • Solo traveler
    • Standard Single Room
    • Stayed 1 night

    I didn't like the fact that the rooms and corridors are with carpet because it concentrates bad smell. So, the hotel was smelling bad.

    Stayed in August 2023

  • Reviewed: July 27, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Standard Double or Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Breakfast was OK but the location is very good Everywhere easily accessed by train

    Stayed in June 2023

  • Reviewed: July 23, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Location to airport and nearby restaurants

    Stayed in July 2023

  • Reviewed: July 21, 2023

    7.0
    So So.
    • Leisure trip
    • Travelers with friends
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    No problem. The hotel's parking lot was full, but I parked my car on large space in front of super market by help of staff.

    Cheap price and convenient night with beer hall., vending machine, easy pay.

    Stayed in July 2023

  • Reviewed: July 4, 2023

    7.0
    Oke for one night
    • Family with young children
    • Family Connecting Room (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted from a mobile device

    Room was old, room and in reception/restaurant area was not clean

    Locatie, breakfast & diner were tasty

    Stayed in July 2023

Showing 1 - 25

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