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Alexanderplatz 7, Mitte, 10178 Berlin, Germany
30 January 2016
눉We have had a problem with the heating system and we have been told "someone is coming to fix it" for all the time but nobody even came to see what was wrong. There is no real customer service or tecnical support, just a teenager staff wich has no idea of what to do. As soon as you check-in you are asked to pay everything in advance, now I can understand why.
28 January 2016
눉They charge for everything. €9.90 a day for wifi. €5 for 15 mins internet so I could reprint a train ticket! I think that's pretty steep. Also the pillows are terrible. All 4 people had 1 flat under stuffed pillow that even rolled up didn't amount to much. No tea or coffee making facilities in the room.
눇The location is excellent.
28 January 2016
눉Rooms are small and there is hardly any extra space. But is cozy enough.
눇Location is excellent. Just where you need to be in Berlin. Hotel looks great. Good and courteous staff
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