Next to tram station. Good breakfast. Nice location. 20 minutes walk to city centre.

Stayed in March 2024

Cleaning staff, a disaster!

Comfort

Stayed in January 2024

Too much noise ! Bad insulation between the rooms. And doors cannot be closed in silence. Breakfast not so exceptionnal.

Stayed in December 2023

We had two rooms and for both rooms the aircon/fan wasn’t working so the room was stuffy, we had to open the windows (it was in winter so it cooled the room but can’t imagine it in summer!) but it was on the first/second levels so there was a lot of noise coming from the outside. There is a coffee machine with capsules but no hot water kettle, and no fridge in one of the rooms which I thought were basic hotel facilities.

Front desk staff was helpful and allowed us to switch to a room with a prepared extra bed during check-in.

Stayed in November 2023

the breakfast is "expensive" for what it is. the staff at the restautrant is hopeless. the waiter looked bored and did not pay attention to me for long minutes and showed me a list of micro waved dishes i could order. this is just not serious and so unprofessional of a hotel of that type. the reception were unable to tell me where there were other retaurants; i found 3 within 400 metres...

Stayed in October 2023

First room the sink plug was stuck which couldn't be repaired at check in so we were given another room. This room we couldn't get into as card entry didn't work. Receptionist also tried and failed. 3rd room given and the smell of smoke was horrendous plus some rotton smell from the fridge. By 11pm we were in a 4th room which was the best of the lot but still no proper coffee facilities (pods missing and no milk). The slamming doors from other rooms was rather loud. On check out day, housekeeping knocked on the door on 3 occasions, just letting themselves in on the 3rd attempt.

Location for visiting my family was spot on - the man at reception was very helpful in sorting all our issues.

Stayed in September 2023

Everything was okay just the curtains were patched in middle and morning sun-rays hit directly in the eyes. On the whole it needs a bit of maintenance.

Stayed in June 2023

The Pillow, the doors shut to noisily, you hear every person leaving in the morning or night. The Airconditioning did not work and we could not leave the window open as the cars were to noisy. Most of all the noise from the doors shutting is really bad as we had to leave the door closed due to the air In the room

The cleanness of the room and the beds were good. The pillows are to soft and do not give support. The location is great for the BUGA

Stayed in May 2023

It was a little difficult to find our room. The numbers were not in the order you would expect. We kept walking down the hall and found our room, but was a little confusing.

Great location. We stayed the night for a concert. Easy and short walk to take public transportion to the venue/SAP Arena and back. Staff were nice and helpful. Room was clean. Upon checkout, realized we had left something in the room. Staff were quick to help and issued us another room key to go back and retrieve our item.

Stayed in February 2023

Talking about a Mercure 4 stars. The room isn't clean...after Talking with the receptionist they clean the room.

Stayed in October 2022

Not so clean, baby bed was not so good

Comfort room, enough space, good bathroom. Enough parking

Stayed in November 2022

Good location to SAP arena.

Stayed in October 2022

only one pod of coffee provided in room

very clean and comfortable - air conditioning most welcome

Stayed in August 2022

didn’t replenish coffee and sugar daily which meant going down to fetch it yourself

clean and friendly

Stayed in August 2022

It's a bit hard to find the entrance of the hotel with your car (especially when you arrive at night). The cleaning staff never left enough towels in our room. The decoration is a bit old.

The rooms are quite spacious the internet is very stable. The staff at the front desk is super friendly and they work very efficiently.

Stayed in August 2022

limited breakfast options, no vegetarian/vegan alternative. Hotel looks tired. 1 Lift not functioning. Fingerprints and wipemarks all over the metal doors. Outdoor furniture sun bleached and ripped.

Location

Stayed in June 2022

Old fashioned functional building, nothing special but also nothing missing.

Reasonable comfortable hotel. Good breakfast selection.

Stayed in July 2022

I don´t know... nothing i guess.. we just came around 16 out at consert at 17 home by 4 and up at 10 i think so :-)

We had 2 beds, a large bedroom, a neat toilet room, smiling and positive staff,

Stayed in June 2022

The reception was unattended mostly. Had to wait alot for a concierge

The rooms were clean. Great facilities. Great location. Great value for money. Very accommodating staff

Stayed in June 2022

I was quite shocked flipping the channels. There is only 1(!!!) English channel with business news only, and 7(!!!) russian ones with Rosija1 which should be banned in the whole EU territory! I was sick with their propaganda and lies watching this even for 10 seconds!The channels set up list included BBC, CNN but apparently they were blocked?! Who owns this place and where Is the management quietly allowing this?!

Stayed in June 2022

the housekeeping is awful. Came in without knocking, took out towels without replacing, very dusty surfaces, the doors in the rooms have never been cleaned. there should be a much higher standard in Mercure hotels. (the same thing happened to other friends staying there too)

the location is great, the bed very comfortable

Stayed in June 2022

A guy who was cleaning our room asked my boyfriend for cigarette, what was a little bit uncomfortable thing.

Location was nice, not too far from bus station. Nice service at the reception.

Stayed in June 2022

It was a bit outdated the interior

It was clean

Stayed in June 2022

Hotel is located in a quite area, at walking distance from the city. The room was clean and breackfast was very good.

Stayed in April 2022