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  5. Reviews of Parkhotel Surenburg

Reviews of Parkhotel Surenburg This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Surenburg 13, 48477 Hörstel, Germany

Review Score

Based on 28 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    8.9

  • Facilities

    8.9

  • Staff

    9.0

  • Value for money

    8.1

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Showing 1 - 25

  • Reviewed: December 2, 2023

    10
    Will definitely be back have booked already
    • Leisure trip
    • Group
    • Comfort Double Room Plus
    • Stayed 4 nights
    • Submitted from a mobile device

    Breakfast was hot and tasty and severed early which we needed

    Stayed in December 2023

  • Reviewed: October 1, 2023

    10
    Very pleasant hotel in lovely environment for hiking with excellent wellness
    • Leisure trip
    • Group
    • Comfort Double Room Plus
    • Stayed 1 night

    Fish meals tend to be slightly overcooked

    Very appealing, clean hotel in a beautiful environment Excellent wellness facilities Good, healthy food Attractive value/price ratio Friendly and helpful staff

    Stayed in October 2023

  • Reviewed: September 16, 2023

    7.0
    Pleasant with some unexpected surprises.
    • Leisure trip
    • Family with young children
    • Premium Room
    • Stayed 1 night

    With all the lovely staff and environment it seemed that the elementaries for a hotel of apparently 4 stars still did not work: Arrival: No greeting. Needed to make the receptionist aware of my arrival and check in needs although it was not really busy. Dinner: It took forever to take the orders and then nearly an hour for dinner to arrive after having to ask a question what is happening. Were meanwhile offered some "greetings from the kitchen". While there was an exceptionally friendly and kind waiter serving the meal, after having finished the meal all staff had abandoned our table not to be seen anymore. No offering of dessert, nothing. Had to explicitly seek some staff to book the meal onto our room. Dinner was otherwise of very good standard. Upon leaving, again the staff did their duties with some disinterest and no goodbyes either. How odd. Facilities great otherwise, strangely as it seems to be common now, no info other then self promotion in the hotel room, not even the wifi code was communicated. Small things that can be fixed with attentive management.

    Very nice looking ambience and friendly staff. Nice environment. Quiet.

    Stayed in September 2023

  • Reviewed: September 5, 2023

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Comfort Double Room Plus
    • Stayed 1 night
    • Submitted from a mobile device

    The staff and facilities

    Stayed in September 2023

  • Reviewed: June 19, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Comfort Double Room Plus
    • Stayed 1 night
    • Submitted from a mobile device

    We were only there for one night passing through, but was very impressed, will definitely stay again here, hopefully longer next time.

    Stayed in June 2023

  • Reviewed: December 5, 2022

    8.0
    Nice and calm
    • Business trip
    • Solo traveler
    • Comfort Double Room Plus
    • Stayed 2 nights

    There are nothing near by, but good for walk and happy to stay. Especially if I can travel my dog, I would stay there!

    Good location and good to stay, it will be really far from city, so it should not be use for business trip, but all stuff were nice and nothing to say whole my stay.

    Stayed in December 2022

  • Reviewed: September 2, 2022

    9.0
    Wonderful
    • Business trip
    • Group
    • Comfort Double Room Plus
    • Stayed 1 night
    • Submitted from a mobile device

    Arrived Sunday afternoon, and the restaurant closed at 6 PM.

    Stayed in August 2022

  • Reviewed: April 29, 2022

    9.0
    would like to stay again here
    • Business trip
    • Group
    • Comfort Double Room Plus
    • Stayed 2 nights

    to be honest, all were excellent and fine but the breakfast was too poor compared to the rest of all (hotel location, rooms, cleanliness etc.) I would have expected more choice at the breakfast - but the quality of the food was very good.

    location is simply excellent. Have neven been in such a nice hotel, surrounded by the nice forest and the very close located castle.

    Stayed in April 2022

  • Reviewed: June 28, 2023

    6.0
    2 days
    • Business trip
    • Family with young children
    • Comfort Double Room Plus
    • Stayed 2 nights

    Breakfast and restaurant not open

    nice place , quite palce , for equestrian good

    Stayed in June 2023

  • Reviewed: May 7, 2022

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Comfort Double Room Plus
    • Stayed 1 night
    • Submitted from a mobile device

    Before my stay I emailed to ask if I could charge my car and was told if I had a cable to plug into regular wall socket there is the possibility to do so, so I purchased a 300 eur cable only to find out when I arrived the girl on reception had no idea what I was talking about, behind the hotel on google maps it says there is a charge station but does not exist. Finally ordered wine with our evening meal which then was forgotten

    Breakfast was elaborate and tasty

    Stayed in May 2022

  • Reviewed: September 3, 2021

    6.0
    Large and luxurious premesis requires more staff
    • Leisure trip
    • Family with young children
    • Premium Room
    • Stayed 1 night

    Well maintained, large hotel in the outskirts of the country which is clearly understaffed. While the facilities are nice and comfortable, one would not expect waiting at the reception and for breakfast buffet to be filled up. However, complaints were attended to immediatly and satisfactory.

    Stayed in August 2021

  • Reviewed: August 24, 2021

    3.0
    Incredibly overpriced
    • Leisure trip
    • Travelers with friends
    • Premium Room
    • Stayed 1 night
    • Submitted from a mobile device

    In the middle of worked farms, so very artificial environment and no wilderness feeling at all, and next to a big horse competition venue (although you cant ride horses and cant rent them in the area either…). But the most negative factors are the price for the rooms (219 euros for a junior suit and during covid…) for what it is there to offer and the restaurant food was textually terrible, is a long time i have not experienced such bad quality food for again an overpriced buffet at swiss prices not german (80 euros for two just one bottle of water… with nothing special but bad quality food). So where are these prices coming from for such a low average hotel? I went there for visiting friends and cause of the reasonable ratings in the internet but particularly the food was a big disappointment and left feeling scammed.

    The swimming pool, which is not big but as it was empty from any other guests good sized and good temperature, and the room was spacious nice and clean.

    Stayed in July 2021

  • Reviewed: March 24, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Comfort Double Room Plus
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in March 2024

  • Reviewed: October 4, 2023

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Comfort Double Room Plus
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in September 2023

  • Reviewed: August 16, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Comfort Double Room Plus
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in July 2023

  • Reviewed: July 1, 2023

    9.0
    Wonderful
    • Business trip
    • Travelers with friends
    • Premium Room
    • Stayed 4 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in June 2023

  • Reviewed: June 17, 2023

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Comfort Double Room Plus
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in June 2023

  • Reviewed: May 6, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Premium Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in May 2023

  • Reviewed: April 22, 2023

    8.0
    Very Good
    • Leisure trip
    • Group
    • Premium Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in April 2023

  • Reviewed: April 3, 2023

    10
    Exceptional
    • Business trip
    • Travelers with friends
    • Comfort Double Room Plus
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in April 2023

  • Reviewed: March 11, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Comfort Double Room Plus
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in March 2023

  • Reviewed: January 18, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Comfort Double Room Plus
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in January 2023

  • Reviewed: October 2, 2022

    10
    Great Hotel for pleasure or business. Large and comfortable rooms, great pool/wellness area.
    • Leisure trip
    • Couple
    • Comfort Double Room Plus
    • Stayed 3 nights

    There are no comments available for this review

    Stayed in July 2022

  • Reviewed: September 7, 2022

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Comfort Double Room Plus
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in September 2022

  • Reviewed: August 18, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Comfort Double Room Plus
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in August 2022

Showing 1 - 25

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