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Roelckestr. 167, Pankow, 13086 Berlin, Germany
30 July 2016
눉On trip adviser and booking we've seen this hotel with quite good references but it's all lie. It says including breakfast but "it's a joke". When we came it appeared our booking didn't get through however I never had problems with my card before. The receptionist said: your card is broken I can show on your eyes just try to pay (he speaks very bad English). However, I managed to pay with my card without any obstacles. When we came back to the hotel very late at night there was a surprise waiting for us. Only one bed out of 2 had bedclothes (you can see the pictures). And we couldn't do anything about that since the reception was closed and we didn't have an opportunity to call. Yes, it's open only 10-12 and then 14-20. That's the hotel for you! Next morning I came and asked for compensation and receptionist started to laugh out loud. He said: "it's not possible but you could stay for free next time you come". I said "Really? Ok then I stay tonight. He definitely didn't expect that and said they were full. I replied: "on the website you have rooms". He said it was a joke! He didn't mean it in fact. During 20 min debating I've heard lots of rude ad humiliating words like "you want relations with me?", "go home", "you want breakfast, take mine" and etc. I've never had such an awful hotel experience and have never seen such an attitude to the clients. I was not even able to leave my luggage there to pick it up later so I took it with me. And I'm pretty sure they changed the information about breakfast right after we asked because it was said everywhere they had it - on booking.com as well as on tripadvisor. So think twice before staying there because for this price you can find much better hotels/hostels in Berlin. Конец переписки Введите сообщение...
5 July 2016
눉Not so clean, but not the worst place. No other problems. Small fridge was a good surprise.
24 June 2016
눉No breakfast, too strong perfume, not enough workers
눇Cheap, next to the transport
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