unfortunately, the tv size is pretty small (43 inch) and was placed quite far from bed. And there's no water kettle. Small inconvenience, really

spacious, clean, and comfy room with lots of amenities.

Stayed in April 2024

A few minor things, but really none of these made my stay miserable in any way. Just kind of prevented me from giving it a 10/10. * There is no fridge in the room, even though there is a cupboard specifically designed to fit a mini bar. The mini bar items are simply positioned on top of it, but I would have liked to have a fridge, both for having a chilled beverage, as well as potentially storing some food there. * The room was a bit chilly by default, but the temperature could be adjusted via the radiator. I just kind of couldn't find the perfect spot, and would either have it a bit chilly or too hot. * The restaurant does not have a lunch menu. They only serve breakfast and then open up for dinner. Which is a shame, as there aren't that many other places to eat nearby. There's a nice place around the corner called The Locks that the hotel receptionist recommended, but it's rather expensive. * I had purchased breakfast included in my stay, but they couldn't offer early breakfast for me on the day I had to check out. I had an early morning flight and they weren't willing to give me any kind of food for the go. * The location, as mentioned, is not too great for sightseeing in the city. * The breakfast was quite limited. The food was good, but there weren't that many options to choose from.

This is a rather small and cozy hotel quite a bit away from the city center. The location is not very great, as it takes at least 15 minutes of walking from the nearest S-Bahn station. There are a few bus stops nearby that presumably go to the city center, so that should be fine. But wasn't very convenient to travel between the hotel and the airport. But it served the purpose, as the event I was attending was close by. The staff was very polite, friendly and professional. The food was nice. The room was small, but comfy and clean. The area is rather quiet, so I got plenty of rest when I needed it. Overall, it was a pleasant stay for a work-related trip.

Stayed in February 2024

Nothing in particular

This is a small hotel in a northern suburb. Looks like a family owned place, so that's very sympathetic. My room was spacious and faced the church. There is a middle eastern restaurant that is very popular, but unfortunately I couldn`t try it.

Stayed in February 2024

Overall too dark. I suppose it is a design idea but you don't relly see much. Parking very difficult to get away from - very busy street. A mirrir on the other side would be very helpful.

Very friendly and helpful staff. Comfortable Room. Good Breakfast. Parking on site. A good location for business. Half an hour drive to the centre.

Stayed in November 2023

Wifi at rooms located at G floor was not working very well, a guest staying there could only watch video near the reception counter, wifi on the rest of the floors were good though. Pros and cons, it is a little far from the buzz and bustle of city for younger exploring travellers. The nearest metro station is 19 mins walk away (walking speed of Google map), the nearest bus station is around 3-5 mins walk away.

It was one of the best hotel I have stayed in Europe. Very humane! The staffs go extra miles to ensure their guests feel at home, have what they need, even on a national public holiday as long as we communicate our needs. The lady preparing breakfast actually remembers my preference for tea, how sweet is that! High integrity- for mishappening that goes beyond their legal obligation, they tried to help and correct their past mistakes very quickly, for which I highly appreciated. It's very near to a tranquil park, very warm neighborhood, with sufficient quality eateries within walking distance.

Stayed in October 2023

Location

Stayed in August 2023

Good location for north Hamburg

Stayed in August 2023

breakfast the room isn’t bien isolated and hear lot of noises from outside street

Stayed in June 2023

Nothing

Friendly staff, very clean room

Stayed in June 2023

We were there for two nights and the room was not serviced. When challenged, we were told that there had been problems with the housekeeping that day, but that is no excuse. This is not a cheap hotel and if necessary, the manager/owner should make up the rooms if they have a problem with housekeeping. This was particularly annoying because the money for our stay had already been pre-charged and taken from our bank account, even before we arrived!! This meant that no allowance could be made for the lack of service. Finally, to add insult to injury, when paying for our evening meal the second night, the card reader declined our card, having accepted it no problem the previous evening. These things should all be considered by the management of this hotel and restaurant.

Good location and parking for the car. Nice room and bathroom. Excellent buffet breakfast and good food in restaurant.

Stayed in May 2023

Bathroom a little small, breakfast rather expensive

Convenient location, large room, comfortable bed and good shower

Stayed in December 2022

Reception closed at 8.00pm which is a little early

Excellent service, excellent room

Stayed in August 2022

no air conditioning

location and room

Stayed in July 2022

-At night the streets are very loud -The rooms are ok, quite old and the blanked in the hotel are very small - the hotel was reluctant to give me a vat receive until I had to write booking.com - I did not eat breakfast there and there was a misunderstanding as I said I would eat one. From a 4* hotel I expect more professionalism to check correctly who goes to breakfast and who not

I like the proximity to my company The staff is very friendly and helps when you have a question

Stayed in June 2022

no kettle in the room. no bottle of water for free use

The manager at the counter was very friendly and customer oriented

Stayed in May 2022

The restaurant (in the evening) was not good. The staff was not service minded and did not treat customers well. The staff working at the breakfast was much more service minded.

The room was modern, in great condition and clean. Good parking behind the hotel.

Stayed in October 2021

The City of HH has apparently decided to charge a fee for using a private Hotel parking space. So, the hotel has to charge 5.- for private parking. This is the car hostile policy of the govt. I only wonder how they pay everything when people stop driving cars.

Hotel is very good! Large and comfortable rooms. Great Resto (Locks) nearby.

Stayed in October 2021

The bed, it's too soft! But it's my personal taste!

Deco, beatiful room!

Stayed in September 2021

Can’t think of anything, it was all good!

I liked the design - interior of the room and the great breakfast!

Stayed in August 2021

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Stayed in August 2021

It was close to restaurants and supermarket. It was very convenient for our stay. Close to family and airport. The staff was nice and they were responsive to our needs.

Stayed in December 2023

Everything was good.

Staff very professional friendly,and extremely helpful.

Stayed in October 2023

No complaints from me.

The decor was gorgeous. I really appreciated having access to coffee and tea making facilities but it would have been good to have more milk rather than having to ask for it. Loved the wee touches like the Marshall radio and the flowers in the room.

Stayed in October 2023

It was like sleeping on a highway A window was open, to close it you had to climb up a chair. The balcony was dirty, ashtray full with butts

Nothing

Stayed in August 2023